customer service representative

software engineer

intern

customer advocate

financial analyst

GM Financial

I worked at GM Financial as a contractor (Less than a year)
Pros:

Reputable Company, Large Corporation feel for those wanting that exposure in your career highlights.

Cons:

Management and Leadership all over the place from day 1. Concerns are not paid attention to. Training and onboarding was a nightmare. Concerns were raised multiple times to where I had to handle it the best way I knew how without management support. Uncomfortable conversations had to alleviate ongoing employee to employee issues within my first month. Trainers were put in positions that should be equivalent to their level of experience overall, including personality and patience. Contract, laid off in 1 month, no explanation given to me and a very "reserved" description given to my recruiter with no support of evidence from these statements. No disciplinary actions were taken prior to being laid off, if there was an actual issue or problem with my performance as well... A very underhanded situation

Advice to Management:

Start listening to your employees once you've heard more complaints involving the same person or persons within your department. We do not voice concerns of connections amongst colleagues for fun, there is a reason. Companies do not succeed in their best light operating in this function. This will cause the company to lose more than qualified and experienced individuals repeatedly. During the interview process, do not assure your candidates that they will have ample opportunity to grasp concepts that they made WELL AWARE to management in an interview situation that they were not knowledgeable of before hiring, if it was going to be an issue down the road (case in point, I mentioned multiple times during my interview that I did not have experience with Oracle & the round table suggested it would not be an issue for me and I will have time to learn thoroughly UPON TRAINING). Operating with keeping gossip starters, complainers and under -qualified employees in positions of elevation will cause more damage than none to an entire department. If one employee is seemingly the cause of issues, then it is time to look at that specific employee, not consistently releasing employees because they can not work productively with an individual because they are not prepared to be a trainer to any position of a higher stature at GMF. Lastly, any type of environment where you feel the need to constantly CYB (cover your behind) daily and it's only been a month, is NOT the kind of environment Ive ever experienced but I learned my lesson with this company.

GM Financial offers good benefits and a variety departments to work in. I have been employed with GM for over a year. I initially reviewed this company after about 6 months. I now have a better understanding and experience to give an honest picture.

I work in the Payment Services Dept. The people are funny and a joy to work with. They are hard workers and process an abundance of payments to ensure high customer service standards. 

The main problem within this department is the management team.  From the AVP down to the Sr Reps. It is a complete disgrace.  The SVP is non-existent in the workplace. This gives the AVP open season to do as he pleases and he does. He has an arrogant, full of himself attitude. There have been numerous complaints to Human Resources with no resolution of this problem.

There is no positive feedback given, only write ups. You are quickly reprimanded when mistakes are made. No encouragement to advance your career within the department. You are to work and work some more. There is no unity or team work cultivated here. Other departments have team building exercises and fun activities. Not here in our department. Our AVP is NOT willing to spend any money to build a stronger more unified team. And that is truly sad.

I have never been in a department with such an oppressive cloud. You work hard because you want to do a good job. But there is no appreciation shown for that hard work. 

If your career is in Finance, do not and I repeat do not apply within the Payment Services/Cash Management/Payment Processing Dept. This department will not enhance your career in the least. Save yourself the grief and stress and apply with another department within GM. There are departments who represent GM Financial in a positive light.

I have only remained with the company because of the reputation and the possibility of getting out of this department. I hope this helps others to not make the same mistake I did.

Compared to other finance companies the pay Is really really low. If you are a single parent trying to provide for your family,it will be extremely hard to do so at 13.50 an hour the pay is more suitable for a college student or if you have a spouse who is also bringing in income . Raises are about 30-40 cents a year . the time off policy is great in addition to the standard sick and vacation time you get 4 floating holidays and 5 personal days after being with the company for a year. The medical benefits are mediocre. You move up based on how much butt you kiss and how much you throw your team members under the bus. I am a top performer but this is what I've observed. They do things backwards. If work is caught up,You are chastised if you are still on the floor past 5pm  but if they are behind they want you to work mandatory OT with no notice. They don't  care if you have a child or second job you have to get to.They constantly brag on all the goals we are meeting but that's only because if we meet goal the higher ups get a bonus,all we get is catered lunch which consists of dry bbq sandwiches that are the size if tic tacs..Management treat us "Regular non-salaried  workers" like we are the scum of the earth.I guess we are not worthy of respect,talk to us like we are children.If you're working for the funding dept,everything you learn in training will be pointless because none of it will apply on the floor. The board of directors came to visit and they all wore all black suits with security surrounding them as if us common folk really cared about them. Then they totally did not acknowledge us. Management is petty and childish and have to much time on their hands,they like to micro manage.I wouldn't recommend working here,but hey its your life.

Your experience as a software developer will vary greatly depending on the assigned team. Some used modern cloud-first technologies while others were tied to outdated on-premise systems. Some teams focus on 'low code' applications and recruit them as developer roles. Software development often felt harder here than the other locations I've worked.

The compensation package was OK, albeit slightly below DFW averages. Notably, changes in 2022 brought the benefits package in line with the average for the region. The work-life balance was a highlight, owed to the flexible nature of the role and management.

However, the company had its shortcomings. Administrative procedures were tedious, with an especially slow onboarding process. It often felt like the company would make decisions with little forethought.  Despite initially allowing full remote work post-pandemic, the decision has recently been changed to hybird with a 2 day in office minimum if you're within a 2 hour drive to an office.  This applies to all employees, even on remote teams.

The cybersecurity team I had interactions with felt substandard. Software development felt isolated, with teams operating in silos. The transition from waterfall to Scrum, then to the Scaled Agile Framework (SAFe), seemed challenging and was backed by bureaucratic release processes.

Accountability levels were relatively low, which could be a positive or negative depending on ones perspective. I felt the competency of peers was not up to par with previous workplaces, but again, could vary by team. The feature development process felt rushed with little planning, and technical debt was often overlooked.

Career progression paths were unclear, with titles seeming arbitrary and promotions unstructured. 

I spent nearly 8 years at this company and asked for at least 4 years to be made CAR III... I was declined every time, even though I was asked to work special teams that no one else could work, was asked to train people to do what I did (Skip Tracing and working "mandatory" [91+] accounts)... I asked for advancement and was not even considered for an interview... I finally got a team lead that said she would help me advance... She gave me a sentence or two of advice... And that was it... She was moved to another team shortly after and I got another team lead... When I followed the first TL's advice, I got chewed out by the new TL... I finished my day there and left... I never went back... Getting chewed out was normal there... A TL (was a TL but is now an AVP) yelled at me so loud one day that the floor was standing up and looking to see what was going on... And he made AVP shortly after... All because I was talking to him and dialing my phone to keep my stats up... If you don't keep up your stats you get in trouble... It took nearly 8 years to figure out this place is not a good one to work... The employees that mean nothing to the management) were awesome... Anyone who says this is a great place for advancement was either advanced when it was AmeriCredit or is buddies/friends with someone in management... There is no room for advancement otherwise... If there where, I'd been an AVP before I left... I SUGGEST STRONGLY THAT YOU DO NOT WORK HERE UNLESS YOU HAVE NO OTHER OPTIONS!!!

Employee suggestions to management and even on corporate surveys are discarded. People are now so afraid to give honest feedback in fear of being labeled negative. Micromanaging is so bad that half the time your scared to make a decision. When sales are down the answer is to buy bad deals?! Then turn around and scold the employees for buying the bad deals! We all love the belittling emails from management and the best are from the RCM. 

The guidelines set forth by GMF try to be fair for all employees. However, the practices are not always carried out by all of the managers. Certain individuals are allowed to work from home or leave early on a regular basis and others are not. Certain employees can take several smoke breaks with no issues, but let’s send out an email on coffee break guidelines?! Because we will pay you to smoke but better come in 15 mins early to get coffee and start your computer! 

They promote people to management that have no experience but instead base it on if they kick it with current management staff. Then provide them with no training and then wonder why they fail! Also seems to be refusal to discipline incompetent managers that make critical and repeated mistakes. When any other individual would’ve been terminated. Oh wait they have terminated some...the good ones that are also labeled as “negative” because they speak the truth about the real issues at this branch! Again tell it like it is and you are marked! Because why should we actually listen to our employees to make things better?! It all really makes you scratch your head and wonder “who is running this place”?

GM Financial was a great opportunity and still can be in some cases. But with certain key long-time executives retiring, or preparing to retire, the executive team is being reshaped with people that know next to nothing about the company's history or culture. A new CIO immediately caused highly disruptive and painful shockwaves through the company. The culture changed into one that seemed to look to RIFs to solve any and all problems. There are no more people left with any history or passion for the job. IT suffers because the old veterans have either fled in terror from the changes, or were let go in one of the many rounds of RIFs.

It has a distinct sinking ship feel and the executive team seems to be perfectly content to let everything fall apart.

GM Financial is too big to fail and is connected with GM. But it's going through a lot of painful changes before it gets back on track again.

I would recommend staying away from this company for a little while until the dust settles. It will be a great company to work for again someday, but not right now. You risk your stability and ability to provide reliable benefits for your family by trusting this company right now. They use RIFs way too frequently, I would not leave a stable job to pursue an opportunity at GMF until that changes.

The Strategic Account Manager program was one of the most disappointing professional experiences I've had.

The training program was heavily focused on role plays, presentations, and exercises that had little relevance to the actual job. Once placed in a market, it became clear that the program had done very little to prepare participants for the realities of the role. Most of the learning happened through trial and error.

Leadership was reactive rather than proactive. Guidance was often lacking, expectations were unclear, and support typically arrived only after problems had already developed.

Market placement appeared to be handled with little consideration for an employee's background, strengths, or long-term success. Employees were expected to adapt to whatever location they were assigned, regardless of whether it was a logical fit.

A significant portion of the program felt like busy work designed to keep participants occupied rather than develop meaningful skills. At times, the experience felt more like being sent back to college than working in a professional development program.

What was marketed as a strategic leadership opportunity often felt like corporate hazing disguised as development. The disconnect between recruiting promises, training, and the actual role was difficult to ignore.

This company is hit and miss when it comes to culture, trust, management, feedback, responsibility, communication and accountability. There are some leaders within the company that have high standards and hold their teams accountable and others that just don't care. Structure, organization, communication and transparency into expectations for employees is key to any successful business. You will not get that from this company. You will be thrown under the bus, you will get work thrown at you and told "do as I say", you will definitely not feel like your important but instead considered just a worker. Leadership preaches belong, discover, thrive but they forget to mention that you are not allowed opinions, thoughts or ideas. You stand no chance of growth unless you suck up to leaders and say "Yes Sir/Ma'am, right away". 

The healthcare benefits are decent. Incentive packages are hit and miss as they change multiple times throughout the year. 

When it comes to taking care of the customers, I cry for them. Processes and systems change so much that I couldnt ever keep up. I was being bombarded with emails and trainings teaching me a new process that I had just trained on the previous week/month. If you mention that to anyone you get told "this is the way it is here". 

Overall this company has a lot of potential but lacks in making people feel accountable and important. 

The pay isn't all that great compared to other companies starting pay, the benefits are good, and most of the people are cool as individuals. However, the environment is a lot light high school - people have their cliques. The managers and higher in the collections department aren't always the easiest to work with. 

I work in the collections department and it's a really boring job. The only time i enjoyed working for the company was when i was in the early stage collections. The early stage collection is much more welcoming, excellent training, and has much room for growth. When I entered the late stage collections my career at GMF came to a halt. I was thrown into the mix with limited knowledge of what was expected and no addition training was given nor did I receive a pay raise. The team I was put on had been working together for 10+ years and it took a good 3 months for them to warm up to a new person on the team. We rarely had team building activity like we did in the early stage dept.

When we were sent home to work remotely there were a ton of kinks and glitches to work through. Management was quick to write people up and threatened many of them saying they'd have to return to the office if they couldn't preforming at home.   

Top Job Titles	Average Salary
Customer service representative 3 salaries reported	$18.00 per hour
Software engineer 4 salaries reported	$126,725 per year
Intern 3 salaries reported	$25.67 per hour
Customer advocate 3 salaries reported	$20.00 per hour
Financial analyst 3 salaries reported	$70,667 per year

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