agente de rampa

costumer service

airline wheelchair assistant

passenger service agent

gerente de recursos humanos

GMD Airline Services

Passenger Service Agent - There's nothing really hard about the job. It's easy and repetitive, but not in a way that gets you bored since you are constantly meeting new people and co-workers are -mostly- very pleasant to be around. You have to have strength though, you will be taking people in wheelchairs, but people will either be skinny with ten thousand heavy bags on them, or you can get someone who doesn't fit in the Wide wheelchair, which leads to you breaking your back. Also, there are many different positions. You can also be throwing the suitcases behind United Airlines. Coworkers are usually the best thing about this job, you work in teams, so you get to know them. Made really great friends. As always, there are always people who are just plain lazy and get lost in the airport when you're in charge of receiving a 15 wheelchair passenger flight. The company has radios (that need to be bought new for the love of Jesus) but only a few employees should have them. Which to me, doesn't make sense to only have ONE person with radios inside the gates when employees go to baggage on purpose just to make tips. Honestly, everyone should have a walkie so communication can flow and the operation can go as it should. If everyone has walkies, the previous issue would never happen and you won't have to hunt down employees to help for flights. Not always nice passengers and A LOT of entitled people who think you're a mule and should carry all of their belongings, which is obviously NOT your job. Hours are pretty good in terms of quantity. Management is A MESS AND A HALF with...everything, especially with shifts and employee availability. They do not take in consideration your availability, or will have you end an overnight shift at 7am just to make you run to a class at 7:30am. If you inform it, they will respond with "I'm full time and also go to school" like they don't fix their own schedules. The owners has family members working there as managers, and can do as they please. If they hold a grudge towards you for something stupid, they'll find someway to get you fired. If you just stay quiet and do your job, odds are they'll keep you around for the sake of not bothering them. They urgently need new wheelchairs instead of fixing the unfixable. ALWAYS ALWAYS understaffed. Here's another suggestion: give employees the opportunity to be full time, no matter the positions, and watch how this company will never be understaffed. There are days you might only get 4 flights, like there are days it's just non-stop - very fast paced. Also, for so many employees, the lunch room is extremely small. I can honestly say sooo many negatives. HR is atrocious. They make you explain ANY overtime you have, and it has to be signed by the supervisor who was on your shift, if not, they won't pay it to you. For parking, they make you pay it and as a "benefit" they pay it back to you if you arrive on time and have good assistance. LOL They take months to pay it back to you. They don't want to work with you, they pay in CHECKS and you have to go every other Friday to pick up the d*mn check. If you are off that Friday you better get your butt to the HR office to get your money, if not they'll put it away in a vault that apparently no one has access to and you might have to wait weeks to retrieve it. They like to sneak up on you to see if you're sitting down (not allowed) or using cell phone (will get fired if you're not friends with manager). Let me add some good things, if you bust you booty enough (almost slave like) you can get into "accounts" they have with big and charter airlines. You'd be an airline representative the days the airline works and passenger service (wheelchair) on the other days (depending which airline you're in) That is awesome experience for someone who wants to continue the line of airport/aviation. Also, most supervisors are nice. Especially the night shift ones. Even though through all the negativity, I liked this job a lot, and didn't really want to leave but you gotta do better, and there's definitely better than this. Honestly, if the whole administration was thrown out and they put in competent people, they'd keep employees much longer. 

When I started I thought this could be a great starting point in my career, but a lot of red flags appeared since the interview phase. The first one being the expense of purchasing a company identification tag to be in the working area, previously I had jobs that cover expenses like these and when I noted that to the interviewer they mentioned to me that it was inapplicable in the position. This tag was not cheap for not being able to start and be able to pay that accommodation later on. The coworkers mostly help you with the tasks when they are needed to because they might get backlash in the future if something wrong happens by a new employee getting to know the work environment, the management constantly forget the benefits for every employee, forgets missing punches noted in the itinerary library, ignorance to the strain in the body and mind the job can constantly affect every individual. Most never take the time to help eachother to perform the proper job every turn rather than pin an error to the least experience employee. In short decent place to start and switch to a better more renown, well known and more caring company to move forward to.

You have to invest $250 to get an airport ID to start, (also about $210 very two-five years to renew it), plus $33.50 for parking every month. To that add at least money for the pants and steel toes shoes. They give you 2 shirts, and they are strict about the dress code, so much they will fire you in just a blink for wearing kicks or a different shirt. They don't allow any form of entairtainment or cellphone use on iddle time, not even sleep. They will fire you for that too. They give you training for many different tasks and will exploit you working for different airlines when they don't have the manpower to do their tasks (which is most of the time because the treatment is so bad, nobody stays for long). Supervisors treat you as if you were lazy, even after days of compliments for your hard work. The shifts switch often, as well as the days off. You may have from 1-2 days off, but they switch them constantly and have no regard for special events or real personal compromises, even when you ask for a specific day weeks in advance and with the due evidence and dilligence.

Worked in passenger service (wheelchair service and check-in counters). Great opportunities for learning if you make the best of your time here and try to land accounts working with the airlines. The work itself is fun, you meet a lot of people, and the airport is an exciting place to work at. As per the industry, there isn't a real balance in what shifts they give you, or how many hours a week you're working; during the high season there's almost mandatory overtime doing six days a week, and during low season you barely get your 20 hours a week. So it's not a very stable schedule. Most direct supervisors are helpful and understanding, but upper management within the PSA department is seriously lacking in almost every aspect. Still, it's been a really great first job that has helped me amp up my resume in a very short time.

It’s good for anyone looking for a first job opportunity. Pay is minimum for the responsibilities bestowed upon you. Some take it as a opportunity to grow within the company and some just to gain job experience. Any wrong doing, accident or incident no matter how silly it could will be get you fire in a second, for example wearing the wrong shoes. Some employees only last month’s, weeks or days. Long split shifts, and when I say long I mean up to 6 hours in between, at least when I worked there. Stressful working environment where your reminded that anything could be a threat constantly. Trainings are important and helpful if well applied. Some supervisors will make your life miserable. Family company where the most important aspect is what the family gains and very little is awarded to the employees (pay is minimum remember)

Like many reviews here have said, company has questionable management, you have to be on the supervisor or leads "good" side or else its the boot for you in a quick nutshell. You have to pay for parking and only they give you reimbursement but only half of what you pay for and at times they go months without doing so. HR, useless, you have a free Friday? Gotta pick up that check there buddy, you didn't? To the vault it is and wait there, always asked myself why direct deposit hasn't been done yet there. Coworkers are great and the employees from other airlines are very friendly. It has a very very small lunch room for a company of a lot of employees which is kind of sad tbh. Radios for some personnel are extremely old and completely broken down, some that straight up are missing the half of the shell or are hold together with a bunch of tape. Overall a very mediocre and questionable experience. My condolences to those on co working with the spirit airline there.

They obligate you to pay a $100 ID Card. And a Monthly fee of $60 for parking.  $50 for a re print of your ID if It gets Discolor, faded, or dirty.   FYI you're CONSTANTLY WORKING IN THE SUN, RAIN, AND DIRTH AREAS.  
They pay you $7.85 and can't even promise you a full 40 hours of work.  
They are continually doing things for the company, and they don't think about their employees.  
Management can use better training on how to communicate with their employees.  
They will also fire you for any little thing with our even thinking it twice.  
Time management is non existent.  They might call you in to sing a paper or for a training or orientation but they won’t attend you 45 to 60 minutes later.  And in some ocasiones they forget about you.  

Unfortunately, I can't recommend this company for anyone. Even if your thing on money or simply looking for a part-time job.   It's not worth it.

Honestly..not a good job. They always find a way to pass the guilt to someone who was just doing his/her job. The manegement is horrible, if you are a college student they don't care about your college schedule; is a constant call or talk you have to do so they can change your hours everytime they out the work schedule so you can take your classes. Also, the pay rate is awful for all the things you have to do. Your co-workers are good, cheerful and fun to work with but some supervisors and leaders they just don't have the touch to talk to you nice, they always talk to you with some attitude without any reason and some people that aren't even leads or supervisors they boss people around and again talk to you with attitude. The job stressful, annoying because of lack of manegement. Fun with the right co-workers.

The supervisors were very supportive and would watch out for your progress. I had at least two supervisors that would review airport codes with me or procedures to check in my progress before taking a training test or such. They were always available for any questions and to guide, help or support you with passengers. 

The schedule can change but overall you can stick to the same one and work overtime if needed. Sometimes it’s high stress and sometimes it’s not. You do receive a lot of complaints and situations so you need to have a lot of understanding and not let anything they say affect you. If you’re really sensitive I wouldn’t recommend but if you want to work on that, this job will definitely help. You’re able to meet different people from different jobs and careers, this will definitely help you advance in life be it within the company or through a different one. 

My job is something interesting and every day you learn more since we deal with different airlines aircraft we own a group of 5 at Partners least I and my group Avianca serve Southwest and United Airlines daily and occasionally cojemos freighters . Functions every time q reaches an airplane is parked with the help wingman is placed chocks and cones which are necessary to place then spent the intalation on air and floor and proceed to open the bellies are unloaded and taken to the area of delivery to reach the passenger then loaded the plane closes proceed to remove the equipment , air belt plant cone and finally chock then proceed with two wingman and he starts doing push back to make the plane of the gate if no flight are not headed for loading make meshes and pallets of boxes that is my day of work at the Luis Munoz Marin International Airport

Top Job Titles	Average Salary
Agente de rampa 1 salary reported	$10.75 per hour
Costumer service 1 salary reported	$9.50 per hour
Airline wheelchair assistant 4 salaries reported	$13.66 per hour
Passenger service agent 6 salaries reported	$8.00 per hour
Gerente de recursos humanos 2 salaries reported	$13.00 per hour

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