pizza cook

host/hostess

dishwasher

cook

server

GROTTO PIZZA

As a current counter employee, I have to take phone orders, run curbside, and prepare orders for the customer. It is a very simple job and we accept tips. Most of the time, customers are very friendly and satisfied. Tips are split among the other counter staff during your shift. The managers are nice and help us anytime it is needed. The best part of the job is the people. You get a ton of regulars and meet awesome staff. As an employee for Grotto Pizza for just about 2 years, I am paid well and I get pretty decent benefits for being 18 years old. You do start off with minimum wage, but as you get experience, you should start seeing raise opportunities. 

You will also know how to do job tasks outside the counter. Meaning, host, bus tables, and run food. This isn’t a bad thing because you can pick up host shifts if needed. Also, if the counter isn’t busy, you can do other things that are productive. 

Overall, very friendly job. It is an awesome start for teenagers looking for a first job. In fact, most of my co-workers are high school and college students, aside from some kitchen, pizza, and manager staff. I would highly recommend working at a restaurant that has takeout service and allow tips. Even though the pay isn’t what I want it to be, the tips almost always make up for it. 

Once you meet the employees you will feel right at home everyone is so nice and become like family. However some managers that are either corporate or think they’re above you can make the environment very stressful. Managers do not have to work their way up anyone can start as a manager with no prior experience. Managers don’t like to help and they don’t take blame for even things they do wrong. In the managers eyes you are always the one to mess up and regardless if you’re right about something or a policy the customer will always be right. Managers will not stand up for you whatsoever.  If you want something done you either have to quit or try to report to corporate and even then it might not be kept confidential. Employees are underpaid and over worked.

I've always loved working at the LongNeck, Grotto Pizza during my on and off seasonal employment. First I was a hostess, which was fun and very easy. Grotto's usually pays around 8.00 which is a very good starting rate for a young person. Then I was a server. Being a server here is different and better from every where else because there is a sense of family and support. Every server treats every meal coming out of the kitchen as if it is their own tables, delivering it to another server's section. This helps out greatly with everyone's tips because it makes the staff look better as a whole and helps the restaurant run more smoothly. Tips were decent. I could've done better in tips at another restaurant, but being a part of a family is more fun and keeps me coming back.

A typical day at work for me would be to first clean and prep my area. Depending upon the position I was assigned to that day I would then begin cooking, helping customers with their orders, or accurately dealing with the customer's transactions. This was a very customer oriented job and I learned a lot about working with the customers in a friendly and polite manner to make sure they were always satisfied. I also learned that teamwork is very beneficial in helping things go smoothly in a workplace. The most enjoyable part of my job was working under fast paced conditions while still being able to efficiently and accurately help the customers with their orders and ensure that they had an excellent dining experience.

I loved that Grotto Pizza, has strong company policies and procedures. They are strong on customer service and quality.
Typical day at work: Getting all things necessary to make sure we where ready to perform our duties to give the best service possible,
I looked forward to going to work.
I learned a lot about the business side of the restaurant business.
Management was great.
Co-workers are individuals with different personalities, loved the challenge of working with them.
Hardest part of my job was being under paid.
Most enjoyable part were my Customers,

Opening and closing - opening procedures and policies - food prep, register opening and reconciliation (counting cash), working with team in specific areas - food prep (for HOT and COLD), sodas/drinks station, desert prep (gelato) and cashier - moving people thru the line and collecting payments - or preparing food and delivering it to the customer and checking on customer service.

I learned how to listen to the needs of the customer and that the Customer is Always RIght.  Management was always very hands on and very mentoring - great working environment and learning environment!

I loved every part of the job - day in and day out and was thrilled to go full time.

Worked there a couple years and never once was evaluated or given a raise like it says in the handbook. Tried to talk to management, but they just look the other way. It's not a bad place to work, but I was always available to them, came in quite often when people called off, stayed later because of the same thing. At the end of my experience here people were quitting left and right or calling off and they were starting to put me on 6-7 days a week. I just couldn't take it anymore. I was never late or called off. I busted my butt and worked hard here, but was never offered a raise or any type of advancement.

A typical day at work is manageable but repetitive, with little variety or excitement. I learned how to adapt to a flexible schedule, but the lack of opportunities for growth or improvement was disappointing. Management was not supportive and often disorganized, which negatively impacted the workplace culture. While flexibility in scheduling was a plus, the lack of clear leadership and advancement made it difficult to stay motivated. The most enjoyable part was working with coworkers who made the day more bearable despite the challenges.









A typical day of work for me consists of clocking in, folding boxes, taking pizzas and food to customers, taking phone orders, greeting customers, and clocking out. I learned how to work together as a team with other employees. The management is alright, just don't get on their bad side. The workplace culture is also alright, not much to say about it. There isn't much to do that is hard at Grotto, but the popcorn machine can get annoying. The most enjoyable part of the job is working with fellow employees.

I worked 10-8 shifts, so i did most of the preparation for the day, including: folding boxes, refilling sauces, and preparing plates. After the morning activities and rush was complete, i would usually have 1-2 hours of slow time, during which i was allowed to study.I learned how to navigate through newark very well, increased my customer service skills, and to work as part of a team. The hardest part of the job was working with a cook that did not care about getting pizzas in the over on time (to keep my delivery time down).

Top Job Titles	Average Salary
Pizza cook 39 salaries reported	$17.42 per hour
Host/hostess 37 salaries reported	$16.00 per hour
Dishwasher 37 salaries reported	$16.00 per hour
Cook 37 salaries reported	$17.47 per hour
Server 36 salaries reported	$20.00 per hour

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