client associate

retention specialist

it support specialist

director of operations

recruitment manager

GRT Financial, Inc

To start off with one thing I really did not like was the dishonesty in the hiring process. There was a recruiter screening and an interview with a supervisor. This role is sold as a data entry position. Neither told the truth, which was you would be doing a lot of phone call work, talking with creditors and law firms for most of the day. I really did not appreciate this information being kept hidden. I believe they do not tell candidates this because they know many people would not choose to go forward. 

Most of the things wrong with this role were because of lackluster management. There is no training instead you are paired with a coworker and told to shadow them. With new systems and terms, this is not a very good way to teach a new job. 

The worst two things however are again a management issue. Management themselves does not know what they want their employees to be working on. There were many times I would be told to work on a certain task only to get in trouble and micromanaged as to why I was not completing other tasks. We are so understaffed things cannot get done and no matter what you work on you will get micromanaged. Micromanaging in general is a huge problem here. 

Secondly, it’s the lack of processes. I am not exaggerating when I say in the morning, one rule would get implemented and by the afternoon no one would be following that rule. This part of the company was by far the most challenging and stressful thing. 

The only positive I can say is the non management coworkers are kind and try to be helpful. 

I would not recommend this role, perhaps other roles are better. 

Do Not work here the pay is low the management is a joke they will not train you and expect you to do two 
 jobs that has nothing to do with what your degree or expertise is in or what they hired you for to begin with I was told no one had time to train me and that I needed to settle debt although I was hired in the legal dept. Management does not manage they do not outline how their software or system works but will fire you for not getting the accounts settled/getting their fees but will not tell you what you need to do to do your job . Management has 0 compassion they fired someone who was there for years the same day she got heartbreaking news about a family member. 
I can't stress enough how incompetent their management is no one knows who does what and they hire you for titles that they're not even sure of what it entails but all in all its all about putting you a customer service type role and calling it something else your experience or degree doesn't matter DO NOT WORK HERE  it's a low budget quicken loans  You'll be replaced before you get clarity or training

GRT Financial has experienced rapid growth, and with that growth have come understandable challenges. Employee feedback was requested in early 2025, and leadership acknowledged in a company-wide meeting that compensation is a concern, though minimal changes have followed. The only notable update has been one floating paid holiday, while employee benefit costs increased. There’s a great deal of potential here, especially with the upcoming CRM launch, but areas like workload balance, recognition, compensation, and accountability could use attention. The strong sense of culture that once existed has largely been lost, though most employees still genuinely care about one another, the clients, and the company as a whole. With genuine follow-through on feedback and a renewed focus on core values, GRT could truly become an exceptional place to work.

Huron/GRT/Five Lakes Law Group seems like a good place to work. The training is very limited yet you are micromanaged on everything you do. You often are not clear why you are doing something or if what you are doing is correct. This is a concern. If you are doing work but not clear exactly what you are doing, how can you be assured of your success. The company is a volume business. The more you do, the more work that shows up each hour. It is advertised as a non legal job requiring a law degree but most of your work is legal work so not sure why they say the work is non legal. The company adds more and more tasks  to your job description
 The worry is that it will be become like a Big Law job in another format. 
 Basically, the worry is 1000s of things being due each month and the amount going up and up
Attorneys rarely have positions where they are treated like robots 

I worked for the company for a year, I enjoyed the office, however there were promises of a dollar raise after 90 days, once that point was reached they said that was never offered, they claimed I must have misunderstood, along with my fellow new hires who also recall the same thing being highlighted during our interviews.  There is a substantial difference in pay for each department.  I worked in phase 2 where we did most of the work and got paid less, that was the most draining part, then covid came along and set up an office of our own using my personal utilities including high speed internet with no additional pay.  It's a short term position as most are in this company.  You will find employees who have worked there long term as every 1 or 2 you make a lateral move for the hopes of more pay and empty promises 

I am speaking from my own experience when I say GRT Financial/ Huron Law Group is not as good as it sounds working here I have gained many skills that will allow me to move forward in my career, however it is not a pleasant place to work. There Is a lack of training within this company. You’re expected to meet certain standards that change on daily basis. There is no structure, which makes it a very stressful environment to work in. Management is unprofessional and concerned about the wrong things. There is room for growth here, but you are not  compensated for the work. The workload is constantly increasing, but your pay will
Stay the same, more experience for the same pay doesn’t seem right to me. Overall this is a stepping stone company I am here to do a job and that’s it.

They will give you a terribly low base salary 20-40k under industry average. They promise you will make up for it in sales, but all of the leads are cold despite being advertised as warm leads. They provide little to no training and hire in large batches to fire all but 1-2 sales people within the first 2 months. This is not a good job if you are an adult with real responsibilities. Might be ok as a first sales job if you live with your parents out of high school or college. If you're not hitting their benchmarks, don't expect time to learn how to get better. And I'm talking even after the first month, 2 weeks of which you're not even on the phone full time! Good people in Management, but their hands are tied as to the policies here. The only good thing is it's remote, but the cons outweigh the pros. I would seriously stay away!

Great place to work! Only problem child employees will rate this company horribly. I’ve worked a couple jobs before I began at GRT and out of all of the places I’ve worked, GRT is the best! Management is totally understanding, they don’t micromanage and they are always ready and willing to coach. Most companies have a culture, but very few live by them - GRT does. It’s hard to believe unless you see it with your own eyes. I knew from the day that I was interviewed that this would be a great place to work. Everyone is super friendly and ready and willing to help. No matter which department you work in, everyone does their best to make it feel like home! I’ve only been working for the company a couple of months and I hope to be here for the long haul to experience the growth.

They really don’t care about there people or keeping the good ones they don’t care if u lose ur home or car or if u can feed your kids they have there fav reps and they get all the good accounts to them first and the rest of us get the bottom of the worst accounts  that’s left u can’t get anywhere here even when u ask to move to a different dept they won’t always threatening you with ur job if u have a rough week they don’t care u will still get corrective actions or wrote up this is not a family here and they say they have core values but they don’t they leave u to sink and got forbid u get sick u will get a corrective action if u call out sick they don’t give u sick time they just don’t care about there people 

Horrible company they are willing to let you get bullied by their previous “problemed” reps.. The management is concerned about your personal life! The pay is not enough to compensate for the horrible supervision and lazy upper management. They have core values however they don’t adhere to them! They will fire you for no good cause.. They also warn you of other employees when going to a new department! They will terminate you based on gossip! They are not a honest company! They want clients who suffer hardship to always “add more money” they also will call the creditors and have another rep pretend to be the client (miss leading) most of the employees smokes and the whole company drinks! Steer clear from this misleading place

Top Job Titles	Average Salary
Client associate 4 salaries reported	$16.00 per hour
Retention specialist 3 salaries reported	$15.00 per hour
It support specialist 7 salaries reported	$22.07 per hour
Director of operations 5 salaries reported	$122,680 per year
Recruitment manager 4 salaries reported	$102,500 per year

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