installer

sheet metal mechanic

customer service representative

nursing assistant

hvac technician

GSM Services

I spent a couple years at this place and the organization sells it to you really well that it is a company that promotes a good working space and culture. There are good days where you do make an impact and take pride in your work. However, there are many times when personnel send in emails with profanity or act completely unprofessional when making requestions with the warehouse. There are many times Senior Technicians will pull their own things despite being told by management not to do so. However, I found that seniority more often than not receives little to no accountability. The standards are enforced on crew members but are flexible with management. The manager that I had was good at times and really cares about the mission. However, the manager has an authoritarian leadership style which promotes their ideas over others rather than meeting the intent of the overall job. The total decision-making process rests on the manager which didn't sit well with me because I prefer cohesiveness. When there was nothing to do, employees will usually clean, or get told to clean but I never once saw a "leader" step up and pick up a broom. I respect a serving leader that sets the example above all else in the workplace and holds themselves to the standards of the company which I rarely saw in the two years I was here. Again, it is a good starter job but I have seen so many employees come and go because that is all what it is, a job. 

Everything with this company is just okay, if you come in as a apprentice you will start at $15/5% (which is severely below most company’s minimum of 17-18$ an hour with 10% commission. There is weekly production goals that are extremely hard to hit and if you do not hit the goals then you will not receive a raise. The dispatchers pick what calls to give to techs based off who they like more. The older techs are stuck in there ways and management does not accept recommendations very kindly. work life is terrible, you will work 55-70hrs in the summer and maybe max out with 30hrs in the winter if your lucky. Front office chooses who they like so if your not liked you will have very bad days. 

As a service technician for GSM Services it has provided a great career for me and gives me peace of mind knowing that I have a great place to work that is empowering me to be the very best.  All of the training that I receive is on the job and it is paid for 100% by GSM Services.  I have worked for other HVAC companies in the past and they are no where near where GSM Services is in regards to internal and external customer service.

When you interview you are lied to and promised things that don’t come into fruition. They say they care about culture and career growth but management is shady and apathetic. The number of unprofessional situations are enough to make anyone in HR head spin. Do not work here. There are better companies with higher pay, higher morals and better workplace opportunities. 

The company is a good place to start out to learn but definitely not to stay. Lasted 6 months when I was realizing there’s not much growth in the company and the pay is horrible. They typically start brand new people at 15$. That’s really low in todays economy for the hard work you do there. Managers expect you to finish jobs fast and you’re always rushed

Supervisor in warehouse cusses and slaps people. Co-workers were always nice and very helpful, hard working people. The Most enjoyable part was working in the warehouse when the Supervisor wasn't there. Things got done without everyone being on edge or anxious. 

What is the best part of working at the company?
The employees are great people very knowledgeable and care about their work 

What is the most stressful part about working at the company?
Management- job costing - bad estimating 

What is the work environment and culture like at the company?
Good 
Owners are involved in day to day business

Senior managers can do no wrong. The field workers are not valued enough for this company to thrive. Very high turnover rate and the reason is simple, upper management! They do not promote within like they say. The owners are good people with great values but they will always side with the senior managers, right or wrong!

The company is way behind the times in technology. Qualified personnel. And pay scales. They lack the personnel to accomplish any major Hvac service work. They mostly specialize and only care about duct work as that is what they are most familiar with. Low pay is ALWAYS the norm here...

Pay was behind industry standards with local competitors. On call  quite a bite. 
revolving door on people coming and going out.  Work home life balance was pretty  bad. It could be a beautiful 70 degree day. Low about 60, high 75. Be prepared to still work 10-12 hours because they just gotta get that EXTRA dollar. Good luck!

Top Job Titles	Average Salary
Installer 1 salary reported	$14.00 per hour
Sheet metal mechanic 1 salary reported	$14.00 per hour
Customer service representative 4 salaries reported	$16.50 per hour
Nursing assistant 12 salaries reported	$21.50 per hour
Hvac technician 2 salaries reported	$15.00 per hour

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