mental health technician

mental health therapist

youth counselor

Gaggle Net, Inc.

The pay- They pay you 10$ an hour. UpWork takes a percentage of that. (20% to start) You have no choice because Gaggle uses UpWork to document your time logged in and pay you. Also, since you are an independent contractor you will need to file a 1099 at tax season and pay an additional 15% on everything you earned. So in the end, after all the fees and taxes you are making about 7.50$ an hour which is LESS than minimum wage. 

The work- The basic lowest level representative (which you will start at) only has access to review documents. It's a simple as reading a sentence and determining if it is urgent or harmful content. If you put in the hours and prove a near 100% accuracy rate then you will be given additional responsibilities. (Such as the ability to review images, messages, emails and videos.) Your hard work and time gets rewarded with more responsibility but the pay stays the SAME. There is no room to grow. Even if you do a fantastic job, you will not get promoted or an increase in pay.

The management- Shockingly young, but responsive and quick to answer questions and help resolve issues. Unlike some Level "2" representatives who have felt the need to send rude private messages pointing out a mistake you made.

The hours- They have a system in place where you can ONLY work if the que is "green" and if it's "red" then you cannot log in to work. You have no idea when it will be green, you cannot set up notifications to alert you when it is green. You literally have to either sit at the computer for hours to wait for the light to change or continuously log in and check the que status like a crazed lunatic all day waiting for your chance to log in and actually work. Once the que turns red you have to immediately log out. This system makes it VERY difficult to even log in for an hour a day! You could spend hours checking your computer all day to log in only to work for 10 minutes! To make matters worse, if you don't log a certain amount of hours per week you get a warning from the manager that you will be let go. 

The end- after 6 months of working for Gaggle, I was offered to start the next school year with them. I accepted the offer and out of no where I was immediately "terminated." NO explanation, no reasoning. They cut off any lines of communication so that once they "fire" you, you cannot email them to ask why. 

All in all, this job was a huge time waster for me. I could've found more money in my couch cushion than I made working here. It's really unfortunate because the job itself seems rewarding (helping to keep students safe) but the way this company is run and treats their employees is POOR.

As a remote company, Gaggle has prioritized peer-to-peer access and communication. When onboarding, you have a 'buddy' to meet with for the first 6 months to bring you in on the loop of the things that aren't *really* about your job, but are relevant - like those repeated inside jokes you'll want to know about. You get added to clearly named Slack channels that you have access to 24/7 if need be, but are encouraged to NOT be on after-hours. There is also a yearly retreat to meet everyone in person.
Your day-to-day schedule is based on your time zone for the vast majority of the departments. 8 AM - 5 PM is typical with a 1 hour lunch. After your onboarding, other than required meetings, you control your schedule (which is *fantastic*). Especially as we have TMPTO, allowing you to block off an hour for an appointment or a day-care drop-off. 
Safety & Support Teams operate differently because of the support they offer and the work they do. These teams work shift work due to the work they do and shifts require coverage. They also have TMPTO, but the ins and outs of these teams are much more complex. 
Onto more negative aspects. They encourage you to move up to different positions and to always to be looking for ways you can be learning/ improving/ asking your manager to be moving into these positions. However, there are no clear pathways for job progressions. You have to decide you want a certain position in another department and ask for more information about that position. There are some positions that are internal promotions, such as "Sr." positions; however, there are no clear or posted guidelines as to why or when someone is promoted to a senior role when you do not apply for it. 
Take home pay could be better. (Couldn't it always.) For me, the schedule flexibility and benefits (they pay a *very large* % of medical) offer an offset, but it is a factor to consider for many. 
While day-to-day communication is good, there are large room for improvements for long-term planning communication. You can find out something is changing *now*, for you to have to switch customer communications mid-stream. Part of this is natural for technology (updates happen daily), but some appears to be from lack of forethought. 

I applied for Content Moderator on a whim, received an offer a few days later.  You have to do about 2-3 hours of training (non paid) and take a test. Once completed you get all your log in information and can almost start right away.  Here is issue one.  The times you can log on and actually do work are far and in between.  Often at crazy hours, you would need to stay by your computer or download the apps to notify you on your phone.  Issue two: Once work is available you login and clock in, you start your work.  You have to moderate posts / emails / messages at 4-5 per min to keep up the pace that they require of you.  If you fail to do this then it goes agains the contract.  You will also receive an email saying your not doing a good job.  If you have to translate something or read a long message then your still dinged for not meeting the speed requirement.  Then before you know it, its been 10 min and you get a push notification to log out.  No more work may appear for the rest of the day / night.  I found a workaround, you can sign up for a shift, but when one becomes available you have about 10 seconds to apply for the shift or someone else will take it.  If you do get the shift then you have that assigned hour to work.  That being said the shift will become available approximately 1 to 15 minutes prior to the shift starting.  Recently school let out for the year and the actual workload has decreased, so since I wasn’t meeting log in requirements, I received an email stating that my contract was canceled and I was signed out of all accounts and have been unable to contact anybody regarding this.  Apply with caution. 

I don't know what this company expects but it seems a bit unreasonable. Half the time there is no work available. They want you to meet certain criteria and threshold every week, yet there is never any work available. You would have to work around the clock, stuck to your computer like glue 24/7 in order to make any type of income off of this company. It seems enticing at first, work from home, making a decent wage, or some side income but it's not, they make it seem like you'll be able to hop on at any time whenever you want and whatever works for you, but that is not the case. The work posted is sporadic and random, and runs out very quickly. The minute you login to start working the work has already run out. 
To make matters worse, you are penalized for not working. With the limited amount of work that they post, you would have to spend hours at the computer hounding their notifications like a hawk to make a fraction of what they require in order for you to stay on as a content reviewer. They will terminate your contract if you are not meeting the weekly threshold despite there never being any work available in the first place. This company wants you to sacrifice too much of your time to meet their quota. Not a great job or side income choice for those of us that have other things to do in our daily lives.

Awful unless you really have nothing to do. Rate is pocket change. Your rate is determined by your level and to be quite honest, it's below minimum or hovering below minimum. Note that you are a self employed person with this position. I was a regular standard contractor and then did the escalation contractor position. Rate difference hardly matters compared to the amount of hours you will put in. And you have to keep to a minimum # of items per hour and be able to escalate accurately (key word). Flexible hours was great but you have to be escalating continuously. Will terminate you with no notice, no reason - even if you reach out. Management is not invested in your growth at all, to them you are simply a number. No appreciation for anything you do, even basic communication with management is very robotic and curt (they really don't see you as a person, just a number). Overall, great if you have nothing to do, but honestly...it's not worth the time for the pocket change they give to you and the fact that they do not value you as an independent contractor. NOTE: They will terminate you a week after they renew your contract - so nothing is guaranteed ever.

The biggest problem is communication.  You can barely get an answer to a question and if you do, you're usually made to feel like you're bothering them and the answers often contradict each other. 

You are expected to maintain a certain quality and items per hour processed but they do not provide you with any information as to how you stand on either front. We were told there would be "no warnings" if we are not meeting the metrics. You are basically flying blind.  They do not allow feedback or suggestions to improve the process. The last few times people publicly made a suggestion, they were basically reprimanded. 

There is zero stability and as contractors we are disposable. I've seen several long term people let go without any notice or explanation.  At the same time, I see tons of new people being on-boarded. You would think they'd like to keep trained people on and offer suggestions for improvement but the revolving door method is what appears to be going on. 

They tell schools that they "employ" a team of highly trained individuals to review items but the training is pretty poor and they make it very clear that we are contractors, not employees. 

This is pretty good as a side gig but I would not rely on it as a primary gig. Work can be sporadic and wondering if you're the next to be let go is not a good combination.

They have a minimum number of hours you will have to work to keep your contract. This is fine if there are hours. You literally have to stay in the queue all day to keep an eye on when work is available. I mean, you could have the queue opened for an hour and only have work for 30 minutes (that's being generous) and in 10-minute increments. So, you will literally have to keep logging in and out as well as clocking in and out. They'll send you shift notifications in your email, but for some reason, they are never available when you actually click on them. There were times when I opened my email immediately after receiving it and shifts were no longer available. They have instructions that they want you to follow, however, the moderators leave messages that contradict what they've said. My contract ended abruptly, right when I was working. Pay is extremely low for the amount of time you sit waiting for work to be available. They don't provide training and there is hardly any communication. If you're a college student looking for some extra money, this may be the side gig for you.


This a  very low-stress company.  The subject matter is very dark sometimes, but this is something they let you know about upfront.  If you can't handle this, then this is not the job for you.  I think people need to be realistic about working at Gaggle.  This job doesn't have benefits or advancements. It is a contract job.  You will be able to work as long as there is work to be done.  If you have experience working as a freelancer, this shouldn't be a problem for you.  Also if you have experience using Upwork, you will not have unrealistic expectations.  Gaggle pays you more than $10 an hour.  Upwork charges a fee to use their services, but Gaggle pays that fee for you.  So you do make $10 an hour as stated.  They are very clear that this is how you will be paid.  If you don't like using 3rd party vendors, this may not be the job for you.  If you are looking for a full-time job with benefits and promotions, look somewhere else.  If you are looking for a position where you can work when you want and have as much time off as needed this company might interest you.

Training is a manual online, although there are many contradictions and human help is almost non existent.  The work que was mostly only open for 10-15 minutes at a time - sometimes it would be open on and off throughout the day and sometimes only once a day. The most I ever worked in a day was an hour.  Most pay periods were 2-10 hours so very inconsistent and not practical if you have bills to pay. They did have a schedule you could sign up for if you wanted more hours,  but the slots were taken within seconds (probably offered to certain  employees first) .    It was nice to be able to work on my own schedule but I wanted more hours than I could get.  The work itself is very repetitive and not at all engaging. This was a contract position and I was constantly notified that I was not doing something right but never any feedback and when I asked, I received a copy/ paste from the training manual.   I don’t recommend this job or company. 

Contract was suddenly not renewed after being told that they were going through a slow period over the winter. So I check my email to notice my contract was suddenly not renewed. Completely unfair practice due to the fact that you don't even have enough hours to work anyways. Like how does that even work? Besides this, they were going through a strange transition in their payment system and just things were confusing. Even from how to do your job tasks were extremely confusing and there was no real assistance or help. Hours are so terrible and hard to get. Then if you can't get them you just get the boot. Again this is your company's problem. Oversaturated with too many workers and not enough hours. Such a shame. Anyway, thanks for nothing

Top Job Titles	Average Salary
Mental health technician 162 salaries reported	$45.00 per hour
Mental health therapist 21 salaries reported	$51.90 per hour
Youth counselor 16 salaries reported	$45.00 per hour

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