satellite installer

cable installer

smart home technician

entry level tech support

fiber technician

Galaxy One

What is the best part of working at the company?
Great management team that are good about letting you voice any concerns you have. Great training and great trainers. Was lucky enough to have a great team so if one of us needed help on a job we could help each other on it if the circumstances were right, for example if one us just finished a morning job early and a coworker needed help then we usually can go and assist if there wasn’t any other installs that the dispatcher needed to assign someone. 

What is the most stressful part about working at the company?
Personally the most stressful part was doing aerial work that required the use of an extension ladder. When doing aerial work you may have to combat getting a fiber line through tree limbs, possibly crossing traffic, and making sure the line is at the appropriate height. 

What is the work environment and culture like at the company?
The work culture and environment is pretty laid back and quite comfortable. Felt like I could be myself and coworkers made the job more enjoyable. There would be times where some guys would complain about an install but we supported each so it felt safe to vent to each other. The work environment was one of the reasons I didn’t want to leave. 

What is a typical day like for you at the company?
A typical day was getting at least 2 installs a day where you will take a few hours to run a fiber line either underground or up in the air. Some jobs may take longer than others depending on the area of the install.

I was working for Galaxy one over 5 years, and it was the worse place I ever can recommend anybody to choose as a work. My day was starting at 8 am on site, no matter what, even if your first job was 2 hours away from home, and was ending whenever, it could be 5pm, could be 11pm. managers never carried what time you are done. No workplace culture at all. As technician, you must and 1000 times, you must only... Your managers are always right even if they not. My previous employer KCI satellites was giving me more freedom at work, and we felled ourselves really as a part of team. Galaxy One is nothing to it. When I started working for Galaxy I had 3 sick days per year, and Also I could use my vacation time as a sick time either, later they cancel everything. So, technically, if you feel sick and calling off for work it is a written warning. 3 written warnings and you terminated. Show me anybody who can work 365 days a year without illness.  In addition, pay cut was one of the reasons I could not continue work there anymore.  In 3 years, my pay cut was about 40% from what I had at KCI. Driving distance between the job it’s another story. It could be from job #1 to job #2 around 1h 45 min driving time. Only last 45 min. they were paying for, however pay office liked so much fight with tech even for those little money, every time they were trying to proof that you put too much. The only one happy day I had in Galaxy One is a day when I said that I am done with them.

Make no mistake. You will be a salesman first and a satellite technician second. If you walk away from a job not having sold that customer $45 worth of "smart home solutions" you have not done your job.

If you consistently come in under $45 per job average for the quarter, there is a reasonable chance your employment will be in danger.

Your paid by the job. To get a higher pay you must meet 6 "metrics" under 3.5% repeats in 12 days, connectivity- hoppers and wallys must me connected to internet, $45 average sales per job, nest sales- of that $45 sold a certain amount must be google nest products, I forget the other 2 it's been over a year since I quit.

It's not uncommon to have a 2 to 3 hour drive to first job or home from last job. With hour or longer drives between jobs.

I had many 14 hour days. With a majority of the time spend driving. (Which you're not paid for)

They cherry pick jobs, top sales performers will get hand picked routes. If there's not enough jobs to go around you may get 1 service call while someone who has better numbers then you gets a full route. (Paid by the job remember) 

If any products come up missing from your inventory you are financially responsible for it.

You will not have weekends off.


I have been with Galaxy One now for 2.5 years and it has been the best job I have ever had. Previously I had 15 years in manufacturing and experience in other fields,  and I was never truly happy with what I did. I always felt I was there for just a paycheck. This is what sets galaxy1 apart for me, I am truly happy with the work, love the skills I get and i have fun, the paycheck comes with the effort I put in.
   Another thing I love about working for galaxy1 is that they truly care about you as a person. Our managers know us and our work habits, they take the time to make sure we are ok and if we are having any sort of issues they go out of their way to help us the best they can.  Our management team all the way up to the CEO all care about our success.  If we are struggling with our job they offer further training and help. They will even go with us on jobs if we are struggling with something,  its truly a family. The training you receive is top notch and sets you up for success. 
    Working for galaxy is the best decision I have ever made and the vast skills I have acquired and continue to acquire are so valuable in every way. We are on the leading edge of smart home technology and I am so thankful to be able to a valued part of this industry daily. 
    Once you choose galaxy, you choose a family.

Job wasnt bad at first,they dont provide all tools to do the job like they said they would,might work 10hrs plus one day and be lucky to get 2hrs the next,Manager was a horrible lazy person that would rather stalk employees instead of helping out,many times we needed help on jobs where it would require more then one tech and when asking for help the manager would tell us no and that he was too busy when in fact we would see him parked near job sites just sitting in his truck. Very unsafe working conditions at times. The so called manager on duty was also against others helping eachother out on jobs that would require 2 techs. He was very unprofessional and would talk down to techs infront of customers. Other techs stealing customers personal stuff. They dont pay enough for the headache you got to put up with if it wasnt for the .manager being related to higher ups he prob wouldn't have a job there hours suck never know if u gogfa work or not waste of timesame with a few ofher select employeez

No day was typical, each day kept you on your toes. Each day brought its own challenges from technician issues to customer issues. Many days included meetings as well as managing reports, but I greatly enjoyed the interaction I was able to get with technicians and customers. I enjoyed working with all my peers. I learned to manage my time in order to produce the best outcome. Managing the office and being responsible for the output of my technicians was demanding, but I embraced the role. I took pride in implementing training to better serve both the customer and technician. The most challenging part of the job was attempting to keep all workers happy. I began a program to help insert more pride and excitement into my team. I really enjoyed being in the office, but also having the ability to go out in the field to be with my technicians.

Not a job for kittens. Not really sure how all these people had such a bad experience. New technicians are gonna be slower and will work longer hours  because they are slower. After about 1 or 2 years you start to find your Pace/your groove. I feel the longer I worked there. The more I learned, and the faster I became at installs. I remember when I first started,  a five room new connect install would take me 4 or 5 hours. Before I left the company i could do a five room install in 1.5- 2 hours.  Lots of opportunities to make more money by selling smart home services. You're not forced to sell, you're explained this when you're hired that it's part of the job. Sales are paid with commissions. Great job for a single person, not so much if you have young kids and you wanna go to their school play, but can't get off work in time..

This job is performance based, must be good at selling things on the job to make decent money.  90% of their vehicles have 250k plus miles on them and break down often, resulting in loss of work.  Managers are great and are willing to work with you on hours and time off.  Only bad thing I have to say about managers here is that its often hard to reach them for questions or advice while on the job.  Seems that job has huge turnover rate, a lot of people seem to have trouble doing the job.  During the summer there is no shortage of hours, but you never know what time your getting off work, could be 1pm could be 10pm.  Their is also often issues with not having enough inventory, and you may spend some time running around trying to find equipment.  Also there is a lot of drive time most of which you will not get paid for.

You start your day looking at your jobs for day, drive your company vehicle from your home ( gas card included)  no spending gas and wearing your personal vehicle.out.
You work all on your own..meeting new people..jobs always exciting and different..benefits are good, 401k match, as you get better so does your pay..its all up to you how much you want to put in to make..the managers are always willing to help you on things you might struggle with..the owners are the the best owners you could ever want .they know you by name and will work with you as long as you put your effort in.pay is very good.cust is mostly good they want tv.and lots of opportunity to make as much as your willing to put in.i have worked for this company for more than 6 years and wish i would have found this a long time ago....very happy..you get what you put in.

More of sales job than satellite tech. Do not apply if you cannot sell customers 400+ sound systems on most jobs to meet your metrics. When I first started sales were more of a way to earn extra money on a paycheck. Any more it's a required metric that could cost your job.  My job has been on the line multiple times because I was unable to keep up with the increasing performance requirements. Routing is terrible for the most part. 8 am start time but will route you 1+ away for your first job. Very sloppy management. When you can actually reach a manager they will tell you call your office because they are slammed with techs from other offices. Very stressful work environment and most days waking up looking at my route ready to just call it quits.

Top Job Titles	Average Salary
Satellite installer 63 salaries reported	$19.50 per hour
Cable installer 19 salaries reported	$19.50 per hour
Smart home technician 139 salaries reported	$19.50 per hour
Entry level tech support 39 salaries reported	$35,000 per year
Fiber technician 3 salaries reported	$20.00 per hour

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