automotive technician

line cook

receptionist

associate

technician

Galpin Motors

I worked across various departments at Galpin Motors and had a negative experience that I feel compelled to share. Despite branding itself as a "family-owned business," the company culture felt more like a justification for unprofessional behavior than a reflection of strong values.

Nepotism was a major issue. Leadership roles were often occupied by individuals whose qualifications appeared secondary to their family connections. This created a culture where accountability and professionalism were lacking at all levels.

There were instances where I witnessed and personally experienced ridicule and unprofessional behavior from leadership in the presence of others, including individuals who were supposed to act as employee advocates. These moments were particularly disheartening because those in positions of authority not only failed to address the behavior but appeared to condone it.

Frequent temper tantrums from management created an unpredictable and hostile work environment. It sometimes felt like employees were set up to fail, only to be criticized afterward. This fostered a culture of fear and mistrust, making it difficult to feel supported or valued in the workplace.

The HR department was not a reliable resource for addressing these concerns. Its actions and proximity to legal counsel made it seem more focused on protecting the company’s interests than supporting employees.

Overall, I found the workplace culture to be toxic and marked by intimidation, favoritism, and a lack of accountability. For anyone considering employment here, I would recommend exploring other opportunities where professionalism and employee well-being are prioritized.

Work starts right when you arrive.  From morning meetings to calling clients to thank them for their business or to follow up to earn their business.  

This job truly trains an individual in customer service because the automotive sales process is very intense and competitive.  From showing the vehicle to the test drive to showing numbers, you are required to maintain absolute professionalism despite how the client is acting.  This was truly tested in the summer heat when entering car after car that had been sitting outside all day.  

Management was always encouraging us for the next sale with sales meetings, individual meetings and advice during the sale.  My co-workers were very supportive for the most part and especially when I was new, they did not mind sharing their stories so I can learn from their experiences.  

The most enjoyable part of the job was when the customer finally would agree to purchasing the vehicle and I would walk them over to the finance department to finalize the paperwork on the vehicle.  The hardest part of the job was the hours because they were intensive.  Sale weekends, for example, Labor Day, Memorial Day would hit over 70 hours for the whole week.

What is the best part of working at the company?
Autonomy. Fun. Great automotive brands! Cool events.

What is the most stressful part about working at the company?
Wear so many hats. Shared work space. Tight budgets. No performance evaluations, raises, room to grow.

What is the work environment and culture like at the company?
Great! Huge with core values which I really appreciated. I wish they were heavier on the accountability. I feel like as far as innovation, there was a lot of meetings about meetings about a meeting about a something new. Lots of plans that didn’t come to fruition. I heard from employees who’ve been there a lifetime, that there were glory days prior to it becoming more corporate and less family.

What is a typical day like for you at the company?
It was very busy. Salaried. Sometimes didn’t lunch and I was in interviews, calls, meetings back to back, job fairs, events, it varied. I had incredible flexibility to work outside the scope of the traditional 9-5 so I really appreciated that and when I was working… I was deep in work!

A typical day at work is to arrive in the morning, attend a meeting and then stand outside in line waiting for your turn to take a customer which can take hours.  When you get a customer, you have to build a relationship, demonstrate the vehicle and answer a million questions...that is if they will even allow you to speak with them.  Management here was great when employee was meeting goals.  Some co-workers were nice but most were very competitive and would take your customer if they got the chance.  The hardest part of the job was getting the customer to speak with you.  The most enjoyable part of the job was becoming friends with the customer.

I loved working here, they always have fun events..they’re less now but still cool. Very family oriented. The first manager I had always fought for commission for my team, the second manager I had clearly doesn’t want to be there but is so he gets promoted. Before covid everything was amazing here but then mass lay offs happened, pays and commissions were cut so we all make less than we did before with the exceptions of managers of course but overall loved it here. Also loved the health plan, they offered maternity and paternity leave after a year there. The only reason I stayed longer was because I love the company itself 

Galpin Motors is a big company, everyday worked is a learning experience you learn something new everyday that just increases your learning skills. Galpin is fulfilled with great upbeat management who thrive to push everyone to the limit to better themselves in the work environment. Co-workers are great fun, happy, hardworking people. Everyday is a busy day at galpin, for there sales and promotions they offer to the customers. The hardest part of working at galpin is being able to handle the long hours. But the most enjoyable part of this job is working for a big company.

family oriented dealership, nice work environment. Decent Salary if you make average sale of 10-12 cars a month. Spanish speaking is definitely a plus or i would say a must. A lot of spanish speaking customer. Ford store is the #1 store since 28 years, which mean dozens of very good relationships to all kind of banks. Getting almost 90% of the customer approved. 
Cons are that you will have very very long hours and very less freetime. other than that would definitely recommend  this place. very fair. Good benefits and healthcare, food for employee too expensive.

I love Galpin Motors because it is my first work experience in the USA , as a new person in country they gave me opportunity to find and establish myself have enough confidence to turn new page of my life book successfully be active and positive person not only for myself but also for my family and community.
Galpin Motors thought me to become more familiar with American Culture,working system, Auto industry in General and Ford Motors company in particular, car salesmanship and how tight and competitive it is and in order to success how smart and of course hard worker need to be .

Fun place to work with a team oriented culture which is rare in the car business. Be prepared to work 50-60 hours if you want to be successful. Managers are great and want you to succeed. Hardest part of the job is that it does not leave you with a lot of time to have a personal life. Ideal for single people that want to make money. Most enjoyable part of the job  is the relationships you make with the people you work with.

I really enjoyed working for Galpin I would have to say it was probably one of the best jobs ive ever had. Woeking there honestly taught me so much about customer service, more than what knowledge I already had. It was mainly computer work and paper work, which i was ok with. Also dealt with a lot of customers over the counter and over the phone, a lot of stressed customers too. Overall I loved this job.

Top Job Titles	Average Salary
Automotive technician 3 salaries reported	$40.00 per hour
Line cook 1 salary reported	$32,500 per year
Receptionist 3 salaries reported	$18.67 per hour
Associate 5 salaries reported	$20.40 per hour
Technician 1 salary reported	$24.50 per hour

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