customer service representative

design consultant

stocker

sales consultant

handler

Gardner-White Furniture

Don't do it.  You will be lucky to make minimum wage.   Top salesman walked with measly eight bucks an hour.  Most way less then that.    Company will sell you to sell the public.  Computer education is a total crock.  Lousy outdated and owners are too insensitive and cheap to replace with upgraded system.  Lot's of problems with getting delivery.  Lot's of lies and manipulation.  Must enjoy  to be able to do daily.  lie and say it's a good value.  Density of foam is low.  Won't last long but told to say "good value".  lot's of brain washing going on to get sales staff to be on board with the undesirable products.  Owners are rude and look at employees as dirt on the bottom of their shoe.  Sales staff dislikes them immensely and office is usually whispering stories about them.  They only care about the bottom dollar.  Long term employees have hatred for the owners as well.  Gets a new employee wondering why there in the first place.  my opinion is they put too much time invested to leave.  Lack of career options to leave.  Office staff drama is high.  Lot's of back stabbing and power trip issues.  Help with difficulties is met with rolling eyes and bad moods.  low morale.  Only manager's and maybe one or two others can live off income.  Most walk when they realize there is no hope.  Only the stupid stick around with high hopes.  Will make more money working a hourly wage job.  Many sales staff left with such low paychecks with no compensation other then 50 dollars a week compensation paid.    Along with very LOW commission.  Most under minimum wage.  Pay was laughable and joked about daily.  Many employees live with relatives in order to stay.  Fully mature men living with their mother's.  While the owner pulls up in a shiny new car the employees can barely pay their bills.  High expectations and performance.  Only asset is the sales training.  Continued.  Other then that get out.  go elsewhere.  Most newbies don't make it passed 6 months.  Manager's are guaranteed an income by the "Turn Over" system they demand.  Guarantees owners Bank account to runith  over.  Have to sell over thousand dollars to make 50 lousy bucks.  then you get half of that!   Great diet plan if your fat.  you will only eat at work and can move in with your mother.  Or a homeless shelter. 

.

A day in the life of a Gardner-White Sales Associate is an enjoyable one, provided you are a personable, driven individual. While not necessary, being able to get along with a variety of personality types in your own coworkers will greatly smooth your personal experience, financially and otherwise. 

The environment has a varying pace, depending on foot traffic/personal clientele. When struck with downtime, one is expected to review sales orders, keep up with customers on back-ordered items, set up services for inspection of any claims regarding issues with delivery, etc.  The company is fairly on top of preventing issues and is usually working to better streamline all aspects of the backend process, relieving stress on sales/customer service. 

This being said, the turnover in the customer service office (seemingly due less-than-competitive wages, combined with high stress) hurts everyone in the company, including sales. Regular (weekly or more) follow-up on orders will help prevent most issues and quick responses to customer inquiries will keep them coming back to Gardner-White, and more specifically, to their sales associate.

Managers usually do well to try to motivate and provide a positive environment for their team. However, they often suffer from a lack of real management training. This is where being self-motivated will help, as many customer issues that arise are not taken care of by customer service or management, but by sales themselves. This will develop excellent problem solving and fire-extinguishing skills, valuable across a range of careers.

The best part of the job is working with new (and return!) customers, having an ever-changing experience, while simultaneously honing your craft as a salesperson. If you are excited by meeting new people and are good at listening and problem solving, you'll find fair opportunity here.

I can only speak for the shift I was on but there was very little accountability held, when people weren't performing their job properly the work was pushed off to those who were already working hard. There was a lot of favoritism, certain people were allowed to perform poorly and treat others with disrespect even when these issues were brought to management. Lack of organization and communication, when information wasn't received from Managment they acted as though I should have received that information from someone else when it was information management was responsible for communicating. The issue with managment for the late shift was also that many people made complaints about them to managers higher up and seemingly nothjing cganged. Things would appear to get better for a very short time then go right back to the way they were. I simply cannot work for a company that will not hold thier managers and workers accountable for thier actions and poor work performance.

The mandatory expectations on top of the hired role is overwhelming. For me it was welcomed, but the compensations promised weren’t ever met on their part.  

While demanding mandatory extra effort’s  in what is already one of the highest stress related jobs in the CSR industries, forcing you beyond just your hired role, does not fit the compensation offered. The pay is several dollars less per hour then all their competitors in the field of CSR  without the ability to grow or gain wage increases deserved. 

OT is never allowed unless someone is unavailable to meet their scheduled hours, and the favoritism creates the impossibility to have access to that privilege or most other benefits and privileges. There is just to many friends and family to compete with if your looking to get ahead even with noticeable, documented achievements and productivity success, family and friends come before earned accomplishment’s.   

What is the best part of working at the company?
Wasn’t too bad do a lot of useless moves every day one day Wod they wanna have the bed over here in the next day or they wanna have the beds over here so you’ll feel like you’re not really doing that much getting that much done but I mean if you’re busy worker it’s really not that hard. OK place.

What is the most stressful part about working at the company?
The unnecessary moving every day like every day the manager would have want us to move beds over this way and then I don’t even mean like just moving beds cause obviously you’re supposed to restock and do stuff of the kind unnecessary moves is what I mean I mean, we would move a certain type of bed to this side one day and then the very next day we gotta move everything and switch everything out and it’s repetitive same thing

What is the work environment and culture like at the company?
Environment was OK nothing out of the sort

What is a typical day like for you at the company?
Busy a lot of unnecessary moves

I worked at the Auburn Hills location. They didn’t take the Covid outbreak seriously. The store manager is the WORST. He constantly bad talks all the employees. The office manager is right below him. She fits everyone around her schedule and doesn’t take anyone into consideration. She has the CSR’s doing her job. She complains that all the office all quits when she starts at a new office. I wonder why. They don’t care about anyone or anyones safety. They don’t care if employees wear a mask, and they had numerous employees in the warehouse with covid that didn’t get time off. They just DON’T CARE. They don’t care at all. It is disgusting beyond belief. When you aren’t there cause you are sick everyone talks bad about you. Kelley who does training is the Ring Leader. Everyone is afraid of her, and she will make or break your career with the company. 

If you have a family and care about your family this is not the company to work for. They have only held on because they are a family-owned company and they are the last of the big furniture companies in this area and they won't last long not with the culture and attitude that they have towards women. Don't go to work looking good your coworkers and some management will be jealous they don't know how to talk to women and don't have any respect for women. There is not a work-life balance you work every weekend every weekend and every single holiday. Try to get a day off to be with your family on the weekends virtually impossible but everyone at the main office has weekends off isn't that ironic they have no idea what they sales people do none. It has become a dinosaur the stores represent why people go online. 

What is the best part of working at the company?
Great friendly environment H.R. was super helpful busy warehouse. Recycling department was the only downside of the company.

What is the most stressful part about working at the company?
Having to deal with the recycling department thier was just no communication back there it was like they were on an island by themselves.

What is the work environment and culture like at the company?
Fast friendly I would say a little gap between the upper management and employees.

What is a typical day like for you at the company?
Non-stop from the time you get there until you leave.you had  22 trucks going out to deliver furniture every day so everyone was an important piece of the puzzle  from the pickers to the builders putting the furniture together super fast paced.

What is the best part of working at the company?
The best part of working for Gardner-White is the pay.

What is the most stressful part about working at the company?
The most stressful part about working for Gardner-White Furniture Corporate location was the lack of leadership in the Human Resources department.

What is the work environment and culture like at the company?
The work environment and culture at Gardner-White (HR) department was friendly and welcoming.

What is a typical day like for you at the company?
A typical day while working as an HR representative was fast paced, challenging due to the HR CFO and Operations, VP attempting to implement new programs and policies.

-A typical day at work for me consist of data entry finance payments customer calls and complaints and also daily reports with cash balancing
-I have learned from my job that patience and understanding is the key to great customer service
-I have had over 5 years of management experience with up to 20 employees at a time with management access in my non management positions.
-I have had a great report with all of my co- workers and employees i like to carry a great relationship with those who teach me more and more about my field each day
-The hardest part of my job is the low hours that i receive and trying to maintain work order
-The most enjoyable part of my job is the getting to learn new and exciting things every day

Top Job Titles	Average Salary
Customer service representative 52 salaries reported	$15.12 per hour
Design consultant 41 salaries reported	$800 per week
Stocker 23 salaries reported	$15.00 per hour
Sales consultant 3 salaries reported	$720 per week
Handler 19 salaries reported	$17.00 per hour

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