technician

field sales representative

field technician

billing specialist

warehouse worker

GenServe

This is a good company to "get your feet wet" and then move on. Definitely not a place where you would want to try and make it a career per se. New owners, new management, poorly ran branches have made a decent company crash and burn. New techs are hired making close to (if not more than) what more seasoned techs are making. There is zero accountability from technicians destroying equipment, work vehicles, customer equipment, and tools. This company is more concerned about growing it's customer base than actually providing service! It's almost funny. New branch manager has washed the branch out of people that actually were worth something, only to bring in new faces that have not a clue of what a generator is. It's really sad that I personally thought I could grow my career here only to be pushed around and never actually appreciated. You're just a number at most jobs but here, you're cattle. There are some good people in the mix and it is really shameful that they are not appreciated and promoted. To get a raise you basically need to threaten to leave or you have to constantly complain to management. Employees that actually take their time to do things correctly are never praised or appreciated because , again, the numbers are more important. 
It's almost as if the branch manager gets some sort of bonus if the numbers look ok. This company has constant meetings with clients because of the terrible attention and service they are providing. I am not sure if GenServe is just trying to prop itself up to look nice and then sell it to some unaware buyer like a bad used car or they are actually trying to be the "largest private generator company in the US". To be fair, they're trying to change things but are going about it all wrong. HIRE SOMEONE THAT KNOWS THE BUSINESS TO RUN THE BRANCH. Do yourself a favor and stay away. Also, beware of the fake positive reviews that management had people create.

If you are going to work at the Pennsauken branch, be prepared to give up every shred of human decency and humility you may have in exchange for getting paid really, really  well.  Do not expect support from management(if that's what you want to call them), dispatch, the parts department (or quite frankly, any of your co-workers), you are pretty much on your own.  Don't expect to get any half decent raise unless you threaten to quit.  Don't get your hopes up about the bonus program, it does exist but dispatch likes to give the high dollar jobs to whatever techs throw the loudest temper-tantrum, or who slams the office door the hardest.  There's no room for growth, and no chance of moving up at all.  Training "kind of" exists, but its all done in house and isn't anything special.  New vans, but they are all base model - no cruise control, no navigation, and very little for shelving / storage.  Oh and be prepared to drive back and forth to the shop about 4-5 times a week, because dispatch WILL NOT schedule you more than 12 hours in advance for a job.  You can also call out whenever you like with no fear of discipline if you don't like a job they schedule (or its raining, or its too hot, or too cold.  Or you just don't feel like coming it)

Where to start… this is the only company I’ve worked for where it doesn’t feel like I’m working alone. The guidance and patience that management has provided me has allowed me to open up and become more confident in asking questions that might have been frightening to ask. Management is extremely approachable and provides an easy going work environment allowing their employees to express themselves freely no matter the circumstances. The atmosphere here in the office has a sense of comfort I haven’t seen anywhere else. It’s never been common for me to see coworkers joking and laughing throughout the day as much as we do, and in an odd sense, it seems to make us more productive. Being able to communicate with everyone in the company, not just as an employee but as a friend, makes it much easier to settle down and focus on the task at hand. I was surprised to learn how much opportunity there is to grow within the company. It gives me a sense of purpose everyday I come into work knowing that the more knowledge I absorb, the more opportunities Im able to pursue. Although i haven’t been here as long as some of my fellow coworkers, i can see a long, successful career ahead.  

A typical day at GenServe involved processing Accounts Payable and Accounts Receivable, reconciling transactions in Sage ERP, and communicating with vendors to resolve billing issues. I strengthened my bookkeeping skills, especially in AP/AR accuracy, vendor management, and financial transaction tracking. Management was professional and responsive, providing clear guidance when needed. The workplace culture was steady and collaborative, with team members willing to help when learning new systems.
The hardest part of the job was staying on top of high-volume invoice processing during busy periods, but it helped improve my time-management skills. The most enjoyable part was working with a supportive team and seeing the accuracy of the financial records you maintain contribute to smooth operations.

I do inside sales with GenServe - largely cold calling and building new relationships with potential clients. Our team has a blast doing this. We meet together virtually and daily, and have a clear idea of what our goals and objectives are daily, weekly, monthly, and quarterly. It's been fantastic being a part of a team that is laying the groundwork and building a sort of playbook for what our specific work has looked like.

The techs we were with are hard workers and high quality folks. We have a reputation in NYC that can't be matched, and we're building that around the country. In followup calls with new clients, I've heard praises heaped on the men and women we've sent out to service their generators. 

Upper management is fantastic. Our CEO is super down-to-earth and cares about the company and the people here. This has been a fantastic place to work.

Poor planning. Technician are not tiered by experience and capabilities.
In adequate equipment provided to perform task . Technician soft ware does not allow for visualization of generator on site. Even though the company has had that customers site for a few years and has been visited on numerous occasion. Creating an unsafe .
I learned that with this company it’s all about the bottom line not a fair work environment.
 Service vehicles old and constantly in the shop. Company will not invest in modernizing the fleet and equipment to perform desired task.
Hardest part of the job is  trying to understand 

managed through fear and intimidation, jobs requiring heavy lifting such as "908D"  batteries (130 lbs. each) were expected to completed by one tech when the job was quoted for two techs to increase profit, large oil or coolant changes (50 plus gallons) were also expected to be completed by one tech which were also contracted for two techs, no training was provided during years of service with this company, overtime is almost mandatory every day and sometimes weekends due to the amount of jobs issued to each tech, the most enjoyable part of this job was working at all the different sites 

If you like making more money than you have time to spend this is the place for you.  If you don’t ever want to see your family this is also the place for you.  If you want to work on your days off and be bothered during a wedding, this is the job for you.  If you enjoy working hard so a crybaby can come in and screw up all you hard work, this is the job for you.  If you want to get fired for being unavailable while on vacation this is the job for you. 

I work with great people and new manager cares.  I left last job because  they didn't want to pay for  classes so I can get better. I felt stuck.  The manager here has me in classes so I can learn more about transfer switches.  The pay is pretty good and I like how they pay overtime daily.  

Management talks down to all techs. Branch manager will fly off the handle and yell and scream at the crew and only after he finds out whatever he was upset about he may apologize to you.  Micro managing to the extreme.  Morale across the board is no longer in existence.  They will pay, but it comes at a cost.

Top Job Titles	Average Salary
Technician 55 salaries reported	$38.95 per hour
Field sales representative 8 salaries reported	$69,552 per year
Field technician 11 salaries reported	$45.00 per hour
Billing specialist 5 salaries reported	$61,000 per year
Warehouse worker 7 salaries reported	$23.71 per hour

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