laboratory technician

counsel

technologist

analyst

technician

GeneDx

The covid-19 lab was obviously a quick cash grab when you've been in there long enough. Barely anyone follows the SOP and if they do the SOP "rules" changed from shift to shift. I'm surprised we even got accurate results at times since the people who have been there the longest have different ways of doing things. The managers didn't even seem to care either.

No worker knew how to do everything because since the workplace is so bad, it was a revolving door of people coming and leaving. Some of the managers, the people who should have the most knowledge, struggled to fix things at times.

Like the busted lab and its equipment, they treat the lab workers poorly too. The managers and office workers get to eat in their offices and the workers have to use five closely packed tables to eat or eat in your car. If you don't have a car, tough luck I guess. They give you leaky pipettes and barely functioning chairs and you're supposed to give them results so they can get more money. This is all happening while the AC is broken and you're sweating under layers of PPE.

For what you're risking working with covid samples, the pay is low and plus you don't get regularly tested so you have to find a way to get tested yourself.

Worst part was that when they got tired of us, they let a significant portion of the group go without a two week notice. They never cared about us. They'll never care about you. Find a better place than this place


If I could give this company zero stars I would. When you start at this job, they assign senior techs to train you whom also serve as your superiors—they were essentially lab techs with only a year or two of experience. There were only a few trainers and they picked two of the meanest women on the team to be part of said trainers. The trainers showed preferential treatment and invested more time in training people whom they befriended. The managers also didn’t coordinate training with the trainers at all so as a result the trainers didn’t follow a specific training schedule and only trained you when they felt like it (that is to say, if they like you enough they invested more into your training—a clear sign of favoritism). Afterwards management blames YOU for not having been trained on certain protocols and then threaten to fire you for it afterwards. You also get penalized for asking certain questions even though you’re still new.

In addition to that, they continuously hire new people for the same position meaning the same trainers, who are understaffed, won’t have the time to dedicate to training one person. Overall the environment is toxic (high school level toxic), there are clear signs of favoritism, and poor management all around.  I don’t think people spend years in college studying science just to end up in such a poorly run and disorganized environment—recent graduates you have been warned.

GeneDx is a great start to your career in the laboratory. The job requirements are low as an accessioner but are much higher in other positions. Management is mixed. My manager was somewhat strict but genuinely cared about his employees. Other managers didn’t care at all or pretended to care too much. Overall, upper level management does not care about its employees. This is the kind of place that MIGHT bribe you with pizza when they treat you poorly. Pay is nothing to get excited about. 
To give perspective, at the beginning of COVID they offered several existing employees a supervisory position in their new COVID lab. Ultimately, they hired temps to work in the lab and within 2 months a few of these temps were promoted to supervisor, many with no experience. They never actually told the existing employees that the position has been filled, we just found out through the grapevine. Then they offered us 1 free PTO day which we scheduled but a few days later management said that HR denied this request. Both events were within a 2 week span. I was there for nearly 2 years. 

This job is an easy check as long as you follow the rules and don’t behave carelessly. Weekend work is usually required but hours are generally unchanged. This is not the kind of work you carry home. Can be a good place to start with minimal personal commitment. Occasional room for overtime. Don’t play yourself and you won’t get played. 

GeneDx is an awesome company if you need genetic testing for a rare disorder. You can trust as a patient that your samples will be handled with care and you will get results quickly but as an employee, this place is not ideal. If you manage to take an extra five minutes for lunch someone will notice and talk to you about it. In fact it will probably be a talking point during the monthly meeting for the entire lab. They aren't very understanding when it comes to having a life i.e. responsibilities and obligations outside of work. The pay is terrible and there really isn't a ladder to climb. The only real perk to working here was that the health insurance was free but that also came to an end. In my opinion the two most important things any company can offer is an investment in your growth as a professional and growth opportunities within the company....GeneDx offers neither of those. I would steer clear of this place. There are plenty of reputable labs to work at in this area, you don't have to settle for this place riddled with favoritism, poor pay and no potential.

Working at GeneDx offers strong learning opportunities, and the work itself is interesting and meaningful for those looking to grow in a laboratory setting.

However, the overall experience is impacted by challenges in management and workplace culture. There were instances where policies did not seem to be applied consistently, and workload distribution could feel uneven, with junior staff often taking on a heavier share.

Communication and professionalism among leadership could also be improved. At times, interactions between management and staff created an environment that felt divided or unclear. Additionally, the working relationship between some members of management and HR may give the impression of limited independence, which can affect employee confidence when raising concerns.

Opportunities for growth and recognition did not always feel aligned with performance, and communication around expectations or concerns could be more transparent.

With more consistent leadership practices, clearer communication, and a stronger focus on fairness, this could be a very positive place to work.

In my interview, they made the place sound amazing. Little did I know, they lie through their teeth just so they can hire enough people to get the work done. I'd say a good 85% of the people I work with hate this company. Management is obsessed with hierarchy, if you try to go to HR with questions (even if it has nothing to do with management) they get upset that you did talk with a director or supervisor first. New policy is that the facility is open almost 24/7. Which means inclement weather doesn't matter, even if higher ups decide to close the facility! Facility gets closed = can't work even if you could = forced (seriously, forced) to use whatever PTO you have, can't decide to just not have those hours. Pay is horrible, they are trying to make it better but failing so far. For the amount of work that is expected of you, they pay should be much higher. This company has no regard for their employees which is why they have such a high turn around for employees. I've heard of multiple mass quits throughout the years. Please don't be talked into thinking this place is worth your time.

I really loved working here. I worked in the COVID-19 accessioning lab and I can truly say that I was excited to go to work nearly every day. It definitely helps if you're a social person because sometimes the work was really boring, but the people there made it fun. The pay was pretty good too and my manager was always an active listener and tried her best to help in any way she could. All of the supervisors were also amazing. The hardest part of the job for me was when our supply of samples started running thin and there wasn't much to do. As much as I enjoy talking, it felt like the day dragged on when we didn't get many samples. I did notice that a lot of the chairs they have in the lab are broken and also hurt my back in general. Staring at a computer screen also hurt my eyes a lot. All in all, this was by far my favorite job I've ever had.

What is the best part of working at the company?
Culturally diverse. A lot of people at the lower levels truly care about the work they do. Great people to work with. Difficult problems to work on, which is rewarding. 

What is the most stressful part about working at the company?
Merger brought new culture of slash and burn. New higher level managers bring a culture of fear to the company. Jobs constantly feel threatened. "This is a business, not a family". "If you're not overwhelmed, you're not doing enough" - these are real quotes from management meetings.

What is the work environment and culture like at the company?
Culture was relaxed, after merger, culture is split in two - science and friendliness on lower levels, fear instilling on the higher levels.

What is a typical day like for you at the company?
Chaotic, anxiety producing, difficult focusing on work.

People in leadership unfortunately may or may not have led before, will laugh at you (has happened at least once), are borderline rude, the stress level is unmatched and these departments are much like any other customer service role and the revolving door that is this company is reflective of these things and much more of the negative versus positive. Some favorites that have known each other from previous companies have it ok or better, others do not. It is a good "stepping stone" kind of role or for those seeking development in customer or client relations, sales or biotech/genetics in general, but these teams should not be long-term and burn out is possible. Poor leadership just from communication and how these teams operate month to month.

I had the misfortune of working at this place and for the entire 1yr + I was vastly underpaid compared to market value. My specific department was mismanaged. In fact the manager had no previous experience in management and showed overt favoritism to family members and friends even going so far as to say it out loud! However this was not Standard Practice for the company as a whole. But it did cost me an opportunity to move up within the company as my relationship or lack thereof with said manager was ultimately the deciding factor in not being able to ascend. Also because the company is routinely bought out by larger companies health and l;life insurance benefits are constantly influx, as well as 401k options.

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