business development representative

software engineer

senior account executive

healthcare executive

account executive

Genesys

Came to Genesys through an acquisition and worked there for 9 years after that.  The company has done a lot in the last few years in the Diversity, Equity, and Inclusion space, and made it into what seems to me to be a very inclusive place.  I enjoyed that.  Also, there is no doubt there are some truly outstanding engineers and technologists there who are working on innovative solutions, and the company does support innovation well.  However, compensation is a bit lackluster (though benefits are quite good), and annual raises do not keep up with inflation.  Further, there are very few opportunities for promotion or professional development, particularly on a management track.  

Really enjoyed my time at Genesys until I was part of a sudden 15% RIF right before the holidays. That hurt, as I had a nice funnel built and looked to have a big 2023. They also announced the end of an entire product line at the same time (multi cloud CX) which was surprising but understandable financially. Overall, this is a quality company that has made some good decisions and has planted itself near the top of the heap in the CX space. Curious how getting rid of the multi cloud product will affect the company long term. Also, curious whether they go public or get bought, because one of the two is coming. 

What is the best part of working at the company?
Good product, decent base salary.  Benefits are average at best.  No other perks.

What is the most stressful part about working at the company?
Company exists in silos, with little to know incentive to solution as an an organization.  No cohesive leadership.  Internal operational processes are chaotic and simply not what you would expect of a company this size.

What is the work environment and culture like at the company?
Work environment is siloed.  Culture is non-existent.  There is no incentive nor encouragement from executive leadership to lean into a culture that is unique to Genesys.

Since the new management took over, it has gone steadily downhill.  Regular layoffs (coupled with soaring profits) makes an investor's dream.

The original core companies were pretty good places to work (Interactive Insights and Genesys Labs) but I don't see where this company is going anywhere good.  The quality of product we produce has steadily declined, while the exec keeps changing course, and laying off the teams that did the actual work.

Genesys is like a 10 year old child trying to be a 25 year old adult. Their leadership couldn't be less qualified. It's a shame because their solution suite is compelling but there are many companies who can stand up to them from a technology perspective. When you have Management acting like frat boys, leading teams of people more qualified, you're limited in how far you can go. 

What is the best part of working at the company?
The culture. Folks are very friendly and supportive.

What is the most stressful part about working at the company?
Worked in operation related position, there were tons of very tedious type of work need to get done in short time window. But this didn't happen often.

What is the work environment and culture like at the company?
Supportive and I feel managers really care about us.

Pros:
Great teammates
Open time off
Flexible work schedule
I can work from home everyday even though I'm considered an "in-office" employee
12 weeks paid parental leave

Cons
Below average base salary
Annual raises are minimal and haven't offset inflation
Health and life insurance benefits have been cut back in recent years

Overall: Great place to work, but compensation and benefits could be better (benefits are still better than average)

Great learning environment, great product.  Work/life balance includes open time off and generous paid holidays.  Good compensation and benefits but advancement opportunities are limited.  Outside hires often fill positions before internal candidates.  Interact with members of many teams during the average work week.  

What is the best part of working at the company?
Working from home and helping people resolving their issues.

What is the most stressful part about working at the company?
Customer that scream at you for no reason.

What is the work environment and culture like at the company?
Helping people to get get assistance help for Covid.

What is a typical day like for you at the company?
Working from home and happy.  Great experience and expectations.

Genesys product (consists of many different solutions and applications, running on different platforms - enterprise and cloud) is very complex and is being deployed and used by many well known and demanding customers - as a result, as a technical support representative someone could be involved in to very stressful situations related to troubleshooting P1 or Critical issues.

Top Job Titles	Average Salary
Business development representative 2 salaries reported	$64,800 per year
Software engineer 1 salary reported	$119,900 per year
Senior account executive 1 salary reported	$147,300 per year
Healthcare executive 1 salary reported	$180,300 per year
Account executive 1 salary reported	$20.50 per hour

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