program coordinator

trainer

engagement director

development director

director of partnerships

Genesys Works

Working at Rush was a nice experience. When I arrived at work I had to first clock in, then I had to log into my phone so I could receive calls from customers. I listened to the technical problems and I attempted to fix them, over the phone. If I could not verbally fix the problem, I would have to enter a ticket with the information that I was given and send the ticket to an analyst. 

Working at Rush, I learned self-control and patience. I have had angry customers calling because their devices were not working and I could not give them the help they needed right away. I learned how to calm angry customers down while still keeping my composure.

My co-workers were very friendly, and more experienced than me. When I had a problem or a question, I would not hesitate to ask my co-workers questions.

The hardest part about my job was receiving a call and I couldn't directly answer the question. But to eliminate stress on me and the customer, I would ask the customer to hold and I would GOOGLE the problem. I solved half of all the technical problems my customers had by using GOOGLE.

The most enjoyable part of the job was actually helping the customer with the problem and hearing the joy in their voice. That was the best part to me because I got to help, and the problem was solved. They were happy, and so was I.

Being able to be accepted into Genesys Works is the most beneficial program for me as a young teenager, to be able to go through professional training and learning IT skills. Because as a teenager in high school there aren't this many programs out there that are willing to help the teenager to learn about being a professional. In this program, they give a lesson on how to interview, handshake, first impression, and emailing your supervisor professionally, and know how to troubleshoot IT situation with your teammate, Knowing the basic of Microsoft program, and know what kind of technology equipment that job out there would use. Also, there are events that Genesys Works would set up for both departments Minneapolis and St. Paul to get together and learned to be a teammate out in the field when working together as an Intern. What I have enjoyed from this program so far is that everything just doesn't end on the Intern part they continue to go along and help you to get into college and will still be there whenever you needed their help.

A typical day at Genesys Works included duties ranging from HR paperwork, management of client relationships, school visits, recruiting new companies via presentations, and teaching college access classes to a group of 20-30 students. 

At Genesys Works I learned many skills including how to interview and process new hires, create compelling presentations, how to manage a team and hold them accountable for deliverables, and how to foster client relationships. 

My coworkers were hard working and ready to step in whenever required in order to get the job done. This made for a very hardworking, cohesive team. 

The hardest part of the job was switching roles frequently, but this soon became exciting and natural. The most enjoyable part of the job was working with such an excellent, well qualified team.

We learned how to give a speech to a larger sized crowd, be more enthusiastic, and how to give a professional speech. We also were though the fundamentalist of IT work; how to configure a computer, what things are called inside the computer and how it all works together. Went through Cisco test curriculum; an IT trainer went through the chapters and we took the test on our own.
Co-workers were the other students in the training that fought hard to pass the training in order to be placed in a paid internship during our senior year in high school.
Hardest part of the job was leaving and not being able to continue training it was very fun and exciting everyday that went by.
Really enjoyed the family environment couldn’t have been any happier with a different group of people.

Ever had a dream of seeing yourself in a business office setting? Working under Genesys Works you find out more ways in how you can be a professional man or women. You learn how to present yourself in a formal manner, yet maintain your personality. My experience was exciting. I was exposed to the world of professionalism and technology. I learned things such as coding and website development. Moreover, the best thing is that it's truly free. The only cost is you making an effort to take advantage of a this opportunity.

I haven't been here long, but I've really appreciated the positive attitude of my teammates. Even while weathering many changes in leadership and colleagues, everyone maintains a can-do attitude. Sometimes, I think it's difficult for a lot of us to stop working or exercise self-care because we care about our work so much, but teammates at my site are adamant about encouraging each other to use PTO, take breaks, and ask for help. I've been given a lot of room to learn and grow and really appreciate it!

What is the best part of working at the company?
Supporting students with great potential.

What is the most stressful part about working at the company?
Very toxic work environment and deep lack of leadership integrity.

What is the work environment and culture like at the company?
The best way to survive is to keep your opinions to yourself and NEVER criticize leadership...even if they ask for honest feedback. You'll only become the next target.

After coming from school and into the office, we would be assigned with work by the supervisor. These assigned work are usually simple since we are intern, but there was time where we were assigned to reconfigure computers and upgrade them which takes up time and patience as they take long to finish. I was assigned to a partner from the same school and we became very competitive. Every assigned work we were given, we finished it at a lightening pace without any errors or at most times.

Genesys works helps kids from high school with getting prepared for their careers. It trains you for eight weeks. This training includes preparing you for a professional setting workplace and working with technology. If you pass the training you will earn an internship through one of there partners. You will have different task that may be challenging but you'll have great help.

Last summer, I participated in a summer training to earn an internship with Trusted Health Plan. The summer training would teach us a lot when it came to working in the professional world or technological world.

Top Job Titles	Average Salary
Program coordinator 7 salaries reported	$52,500 per year
Trainer 7 salaries reported	$32.50 per hour
Engagement director 5 salaries reported	$126,700 per year
Development director 2 salaries reported	$87,500 per year
Director of partnerships 4 salaries reported	$85,500 per year

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