automotive technician

car sales executive

sales consultant

service advisor

automotive service advisor

Gengras Motor Cars

Want to be micromanaged? Want endless meetings? Want to be underpaid, overworked, and told you’re appreciated but really you’re not? This may be the place for you. While the owner and senior leadership have decent intentions, they try running car dealerships like some sort of big corporate firm. It shows in the poor results, and unhappy workers leading to high turnover. You’re not allowed to do the job you’re paid for, no time. Speaking of pay-be ready for a new pay plan all the time. Good luck earning what you deserve. They are out of touch with today’s business, customers, and employees. They don’t realize that you can’t force a belief system and style on everyone, and just expect results because you had lots of meetings. If you don’t comply or fit their little box, you’re replaceable and just a number. The stores would do a lot better if they were left alone and the strong people, of which they have many, were able to make decisions and have say and run the place like it should be, or is at most other dealerships. They should know by now that their name is not really good at all in the industry, for good reason. Their values are strong and decent, but style and process is so far off and so bad for the business, but they don’t see it and refuse to change. Most former employees, of which they have many, will tell you it’s the toughest and weirdest place to work in the car business. They are poor at fixing problems...will have many many meetings about the problems and discuss the problems, but not listen to reason or fix the problem. Poor decisions, poor management style, no work/home life balance. Only gotten worse since covid cuts and further understaffed, but way over staffed in upper management. Too heavy company with little regard for the people who got them there. Also, for a car dealership, the back office has far to much power and attitude, and does not look out for, help, or care much for sales. A mess of a company that can’t seem to see its own problems, and doesn’t listen to the many people giving them feedback and constructive criticism. When long time employees including multiple managers with many decades at the dealership all start leaving, you need to look at yourself and ask yourself why? 

Working at Gengras Ford was rewarding both personally and professionally.  The organization of Gengras values employees and commits themselves to communicating directly what is expected of you as an employee. After the first week of employment, I had received multiple personal emails from the owners and upper management staff welcoming me and praising the work I had completed in such a short time.  Senior management is committed to setting a process and helping all the employees in training, preparation and execution of daily tasks.  It is the first dealership I have worked in where management not only "talks the talk" but also, "walks the walk" and leads by example.  Different to most dealership experiences, Gengras is also respectful of a work-life balance.  Not only does Gengras allow for employees to utilize personal and family time- they encourage it.  I grew as an employee significantly at Gengras because I felt supported, motivated and empowered to do so.  The one on one's with management provided me with the ability to have perspective on what my strength and weaknesses were as an employee, but also to learn from them and cultivate myself to a better individual and employee.  They strongly believe in promoting employees from within and they stick to their core values.  



Upon arriving at the dealership I would go directly into a morning meeting. In the meeting working deals were discussed along with potential deals and what areas of performance needed improvement and where we excelled. Following dismissal from the meeting we'd return to our offices and begin calling prospects to either follow up from their visit/call or to gain their interests and trust to schedule a solid appointment. If any appointments were set, the managers must confirm it with the client. Once the calls were completed, I'd report to the sales floor to greet walk in clients and escort them to my desk to investigate their needs/wants to determine which vehicle to show them. After presenting and demonstrating a vehicle, I'd begin negotiations with the client and work towards closing the deal on the first visit to prevent shopping or loss of business. Once the deal is closed, I deliver the vehicle clean and ready for inspection by the client and follow up the next day to congratulate them on their purchase and discuss any questions they may have.

their favorite saying is "We have to let you go because our goals does not aligned". I feel like the owners does not know what a day to day operation of a dealership is like. They give the managers a hard time, doesn't let them do their jobs and fix each locations, but instead they just let go of managers that doesn't agree with their process, that doesn't work. Ford have changed management about 3 times since Gengras took over. Even if you work hard, barely have time for your personal life, they still don't give raises or show appreciation. There's no moving up in this place unless you're shady like the higher ups. There's nothing to enjoy in this place, work is not meaningful, they don't care about customers because they rise prices every chance they get but no pay increase for employees. You are better off, finding a job somewhere else.  Try talking to some employees before applying or accept their offer for a job. They think people are easily replacable.

If you are looking for a company that puts people first, cares about it's employees and clients, is value oriented and believes in growth and development you will love working for Gengras. I have been part of the Gengras team for over 10 years and I hope to spend the rest of my career with this company. You will always know where you stand, what you are doing well and what you need to work on to get better. The support and opportunity for growth is incredible and the benefits are great! Gengras Ford has a growth mindset and is looking for individuals that want to better themselves, support their fellow employees, work as a team and deliver an incredible customer service experience. At Gengras, it is much more than being in the car business, we are in the people business and our mission is to help! Whether we are helping people find a new or pre-loved car or getting their vehicle serviced/repaired, Gengras is dedicated to delivering a phenomenal customer experience that will make you love coming to work every day!

If you are looking for a company that puts people first, cares about it's employees and clients, is value oriented and believes in growth and development you will love working for Gengras.  I have been part of the Gengras team for over 10 years and I hope to spend the rest of my career with this company.  You will always know where you stand, what you are doing well and what you need to work on to get better. The support and opportunity for growth is incredible and the benefits are great! Gengras Ford has a growth mindset and is looking for individuals that want to better themselves, support their fellow employees, work as a team and deliver an incredible customer service experience.  At Gengras, it is much more than being in the car business, we are in the people business and our mission is to help! Whether we are helping people find a new or pre-loved car or getting their vehicle serviced/repaired, Gengras is dedicated to delivering a phenomenal customer experience that will make you love coming to work every day! 

I applied my methods and theories to the bdc, and was able to generate repeatedly strong results. My coworkers don't know how to think outside the box, they all drone away, most of them don't know what good customer service means. They want to make their numbers. They aren't empathetic to customers,  some act as if the customers calling in are bothering them. They start off the customer relationship with a sour attitude and wonder why things don't improve. I take great care of my customers,  without customers we cannot be successful.  I care, and the customers  feel that compassion. 
I  was butting heads with my manager because their process is mired in old school dealership philosophy,  and customers are pushing back. They want to interact differently, and I was able to tap into this desire for change. My team leaders and managers didn't want to hear me out, they wanted to punish me. The nail that sticks out gets hammered. 


Such a great service department before the Gengras auto group bought out Crowley Ford, no pay guaranteed, advisors have no desire to sell work or make money, majority of the older Techs are heavily prejudice against new young technicians and will let them fail. Shop moral is in the toilet, warranty administrator is back flag happy, and Tech flat rate hours are constantly lost by incompetent advisors and staff,. All the capable techs have moved to greener pastures. That shop is officially garbage, beware of the 3 day split shifts since all you will be doing is straight timing all of a certain technicians misdiagnosed vehicles while He does brake jobs and unneeded services to customer cars without fixing the main concern, other techs will criticize your work even tho they are just shotgunning parts without a care for customer satisfaction, the parts dept doesn’t stock anything either and nothing is ever ordered correctly, stay far away

I answered phone calls to set up appointments , order parts for vehicles and made outbound calls for no shows for their appointments, or people that have not brought their vehicles in for service for awhile to see if they wanted any service done.

I learned about making appointments for several different dealerships.
Being patient with customers that were unhappy with the dealership or their experience at their appointment

My manager was a wonderful woman, and always willing to help if you had any questions.

My co-workers were very nice, but their was a big turnover with the staff, so it was hard to get to know anyone.

It was not easy to learn all 5 of the different dealerships, which have all different rules for appointments. It was also difficult to learn all the recalls, because there are so many for each dealership.

I enjoyed working with the people I worked with and helping the customer in any way I could.

What is the best part of working at the company?
This office is the most poorly run and mismanaged workplace I’ve ever worked at. The only good part of working at this company are the coworkers, nothing else.

What is the most stressful part about working at the company?
From the minute you start you’re setup for failure. Training plans are inconsistent and measured differently depending on who you are (and how well liked you are). If they find you’re not doing the work to their standards they will setup monitoring periods and then change the benchmarks you were supposed to meet once that period is up leaving you confused and frustrated. 

What is the work environment and culture like at the company?
The culture is stressful and you will never have a clear idea on what they want from you. If they decide they don’t like you personally, they will try their hardest to get rid of you.

Top Job Titles	Average Salary
Automotive technician 32 salaries reported	$35.25 per hour
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Service advisor 8 salaries reported	$76,250 per year
Automotive service advisor 15 salaries reported	$85,830 per year

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