member services representative

Genisys Credit Union

Genisys Credit Union cares about their members as well as their employees making it a great company to work for. Employees go above and beyond to meet members needs giving the credit union a high satisfaction rating above the rest. Genisys Credit Union has been voted top places to work since 2009 by the Detroit Free Press. Not only is Genisys committed to its member, but are also highly committed to the communities in which the branches are located. During a typical day at work, we are constantly opening account for new and current members, working on loans, and other miscellaneous jobs. I have learned how to process IRAs, certificates of deposit, loan audits, opening accounts, and fund loans. Management cares about their employees and takes the time to help out in any way they can as well as helping their employees grow. Not only my co-workers at the branch, but also the other employees credit union wide act as a big team whether it is seen on the front teller lines or behind the scenes. The hardest part of my job is making sure that members are aware of the difference between a bank and a credit union and letting them know that we do not charge many of the fees that other financial institutions do. The most enjoyable part of my job is financially helping members with whatever problem or advice they seek when coming into the branch and making sure they leave satisfied. 

This company used to be wonderful and very well could be depending on your department but upper management seems to be clueless and careless to what is going on below them. There is clear favoritism within managers and departments, they will tell you that this is not sales based but it definitely does rely on you selling or “suggesting” products on a “needs basis.” But don’t worry, your scorecard will surely tank if you’re not good at it. In my experience there was no one on one coaching to see what can be done if you weren’t doing well and this was something that was supposed to be happening. Switching departments can be a bit difficult because it’s either a pay cut, over/under qualification or they’ll give some sort of other excuse. Your coworkers tend to be pretty great and not really part of the problem at all. It’s a management thing from all angles and highly disappointing. Flexible with schedules (sort of) but otherwise all moms with school aged kids were basically struggling. Not worth the stress. 

I’ve worked at Genisys for a while now and there a few pros and many cons. 
The pros:
-Hours are nice you get holidays off
-Closed on Sundays

The cons: 
-Sales based roles most of the day will be filled with cold calling members for credit cards auto loans.. while claiming to be a needs based sales
-Members while not all most members are inpatient and rude and expect you to bend over backwards to fulfill their every want even if it goes against company poilcy they don’t care.
-PTO our pto used to be frontloaded at the beginning of the year this was recently changed for a new earn as you go format. You earn 3 hours a week but if you call in sick on day you earn zero. This equates to about 13 weeks perfect attendance for one week of vacation time. 
-scorecards since this is a mainly sales based role you will have to keep up with a scorecard if you don’t disciplinary action is taken. While the goals are not unreachable they seem hypocritical given our mission statement as a needs based company.


This company is the exact opposite of everything it says. Respectfully this role includes a toxic workplace, management is very cliquey and unprofessional and care more about their personal lives rather than the job they get paid to do. Save yourself the trouble and stress and go some place where you will be treated appropriately. Hard work goes unnoticed. Coworkers are not productive and barely do any work . It’s 8 hours of gossiping and a bunch of children posing as adults. You will not move up, you will be poorly trained and educated on company policy and practices. Work schedule is POOR and not flexible . You will not ever leave on time. Work from home is a dream they will bait you in with. Human Resources are a joke and will not be effective in solving work place issues. Raises are measly usually a couple pennies. If you wanna be micromanaged and join the circus then this is the job for you!

Genisys was an okay company to work for, but it really all depends on who you get as a manager. My manager singled me out for almost 2 years, resulting in me eventually losing my job. The branches can become clique-y. If you're not exceptional at sales, don't expect any praise. When managers leave who have been there for decades, they replace them with inexperienced people from unrelated fields. 
Genisys has unbeatable benefits and I had more days off then I knew what to do with. Back office and branch staff have a great relationship and overall the whole company was supportive of each other. 
Its a good company to get your feet in the industry but not much room for advancement.

Yes the credit union was a fun place to work, there was always something interesting going on, my co-workers were great, we were like a close nit "family", I absolutely loved working there, the hardest part of the job was not to talk to long to the members while others were waiting for service, because you got to know everyone so well they ALL felt like family! The most enjoyable part of my job was feeling overwhelmed when a member made it a point to bring your name up to your manager and tell them what a "great" experience they had, from my knowledge of my job and being able to service them better.

The credit union as a whole seems to try their best in some aspects, but there is still a lot of work needed to make the company the best that it desires to be. Raises are minimal, even with years of stay or advancement. Training in many areas needs to be improved; a lot of experience comes with on-the-fly learning. Managers don’t often step up and support as one would desire, but you may be lucky depending on your branch. Not uncommon to be expected to often “step up” if you are a good/thorough worker to pick up slack for others who do bare minimum. Covid was unexpected of course, but was not handled (in my opinion) with the best interest of the employees in mind.  

My experience here was challenging. A lot of the learning was self-directed, and many instructions weren’t clearly explained. I was often corrected for things that were never communicated beforehand, which made the environment stressful, especially given the responsibility of handling customers’ money. I didn’t feel fully supported during my time here—asking for help at times seemed to frustrate some people, although only a small handful of coworkers were helpful and patient. I really hope the training process improves in the future, because clearer guidance would make a big difference. Above all the cons, you learn a lot of valuable skills and Genisys takes good care of their employees. 

Gross culture. The entire time you're there you're "teammates" are talking about you with other "teammates". Very high school esque. If they aren't talking about you then they're in a chat that the whole team can see and they're talking smack about the member that's right in front of them. When they talk to you they are condescending and very rude. If you ever give that same energy back though you will be fired. Makes no sense. I enjoyed my job and the members but the culture was so toxic even though they try to say they're inclusive and caring. Yeah,  right. I was talked to with hostile energy every day and I gave the same energy back one time and was fired. Lots of office politics. Don't ask questions unless you can handle people responding like you're not intelligent. 

Typical day involved answering phone calls from internal employees, with occasional meetings to discuss deployment of new hardware.

I learned a minimal amount of the differences between different UNIX systems.

Management is lacking in insight, and generally neither takes note of nor utilizes individual employees' set of skills. This results in the responsibilities of a job position not matching the title.

Hardest part of the job was adapting to the culture... I never was able to.

Most enjoyable part were the scarce few times where I got to give my input into IT Operations.

I would work here again only if there were a dramatic shift in management and "company culture"

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