director of social services

child welfare specialist

support specialist

senior administrative assistant

senior customer service representative

Georgia Department of Human Services

The workload can be difficult to handle depending on the Region you are assigned to.  Love the fact that cases aren't just cases, they have actual people attached to them that are in need of governmental assistance and are depending on you to correctly process their application, liked having a flexible schedule & love being able to give people my best.
Management pretends to care but they truly don't.  On paper it will look as if you are getting the correct training but in turn you are not.  Managers will throw you under the bus to keep themselves afloat and smile at you while they are drowning you.  Your job is just that, your job; not a popularity contest, not a kiss your behind festival & most definitely not a place where you thought you were safe, comfortable and you would receive proper training & support from management... But you cannot when the TIGER'S STRIPES BECOME VISIBLE AND YOUR DINNER!!!!
**They have permanently fouled up any opportunity for me to become employed with the state again. My manager failed me.

What is the best part of working at the company?
Occupied with meeting certain federally mandated goals, but never in 10 years implementing feasible long term solutions to improve anything. Network of good ole boys and girls. You don't move up unless your manager can afford to lose you. If they cannot afford to lose you, all of your hard work and effort to make upward or even lateral moves will be sabotaged. Managers have no real management training. If you want to move upwards or laterally make up an excuse that you have bought a house in another county or something life changing as an excuse to leave b/c ambition is no excuse. If you want to really make a difference in your community try a private organization. Case workers are very underpaid compared to other states and though we knew this they spent the 10 yrs I was there telling us that our pay was in-line with other states. Any issues or problems were being denied to our faces but 6 years later they're trying to revamp themselves due to no one wanting to work there. Stay on the move, get in for experience and then get out.

What is the most stressful part about working at the company?
Management not listening, no training for upward movement. 

What is the work environment and culture like at the company?
The culture is cult like. Separating yourself only makes you a target for management. 

What is a typical day like for you at the company?
Heavy caseloads

The salary is over $30,000 which is considered "decent" for south west Georgia because of the cheaper cost of living. It takes several tries to get on but when you do, you can definitely move around if you are a hard worker and build a good reputation amongst your colleagues. Sad to say but child abuse is constant so you will always have job security. Benefits are average, no raises unless you move around. Working from home was a perk at first but got old after while. Management took advantage of employees who worked at home and expect employees to be at their beckon call 24 hours regardless if it is outside your shift. Call center is fast paced and will ask you to work over your allotted time if you are not finished with no overtime and will often deny leave and ask a billion questions if you get sick and ask for sick leave. They expect you to take care of everybody else family but your own.

terrible place to work. too much work and pay is horrible. hard to take time off. required to maintain at least 40 hours on books. employees have no say so. crooked supervisors from immediate supervisor all the way up to the district manager.  management does not listen to employee's concerns. management uses work time and state computers to watch movies and shop online.  When higher authorities were notified, they apparently did not handle well.  So it sucks to be a whistle blower.  I got fired, but the supervisor got promoted to a higher level with more pay.

Pay is not commensurate with job knowledge and responsibilities or requirements.  This is an office job but you feel like you work in a warehouse on a production line.  Because there are so many clients / people that need help and an employee is expected to work production i.e. get so many cases done per hour and quality is often overlooked.

While working in the role as a Parent/Customer Service Advocate, my daily work responsibilities were and not limited to responding to internal and external telephone inquiries, assisting with the processing of food stamps and medicaid applications, sending out faxes, making copies, organizing computer stations, managing community resources and Interviewing clients to determine what services they needed from the Department of Human Services.

I learned a lot assisting clients from the community regarding the resources that were available in empowering them to become productive citizens.

The hardest part of the job was witnessing families in crisis.I enjoyed the end results of finding resolution(s) to assist them in dealing with their temporary challenges.

A typical day at work was very busy.  Heavy customer service, budget management, business coding and problem solving to accurately meet payment requirements were normal daily tasks.  I learned to be a great listener, to think outside the box to solve problems and to take good care of my internal/external customers.  My supervisor was great to work with and for.  He allowed me to be an independent thinker, supported good discussions and provided direction when needed.  My co-workers and I worked well together as a team.  We also participated in office social events (salad day, clarity fund raisers, etc.).  The hardest part of my job was to get proper coding to make payments.  I enjoyed working with my supervisor, co-workers and satisfying my custmers. 

The job itself was not bad, but the caseload was crazy. I did not get the support needed to be successful in my role. There were too many people to help, and priorities changed too often. The lack of consistency and communication are major pain points for me.  What did it for me was being micro-managed. That is, I know what to do if you just let me know upfront.  I really did not appreciate all of the extra things I needed to do. Having to check in and out all the time via email was a pain. My supervisor was very "nice/nasty" and had a fake attitude. HR is also a joke as they are just overpaid paper pushers and not really helping or acting to advocate employee interests. It's no wonder the turnover is so high.

What is the best part of working at the company?
Being of service to low income families 

What is the most stressful part about working at the company?
The workload and micromanagement 

What is the work environment and culture like at the company?
Horrible! Expect to be micromanaged on unrealistic deadlines. Forever changing policies that you aren’t informed on in a timely manner to do your job correctly. No, support from higher management on issues with systems and other work issues. They tell supervisors not to help with workload. And soo much more…

What is a typical day like for you at the company?
Have interviews scheduled from the time you clock in until the time you clock out. While also getting emails and calls from upper management telling you that you have to return missed calls that day as well, complete changes on cases and have a team meeting about NOTHING

Given the climate of the department due to the Kenny A consent decree, focus is mostly on meeting specific outcomes. Initially, work culture is enjoyable. Management can be quite micromanaging. 

Colleagues that have tenure with the department can be a great resource. However, be very discerning who you disclose information with. The most rewarding part of the job is knowing that you are attempting to make a difference in the life of an unknown youth. The hardest part of the job is navigating through the politics and management style. 

Before signing your contract, we sure you read and ask questions about what your 'true' job description would entail. Never be afraid to utilize your Human Resource Generalist when needed. Policy and procedures are always your best friend.

My experience working for this company can only be summed up as a learning experience. The programs are state funded which often times determined how business would be conducted. At one point the agency was fully staffed but once workers started to leave there was never funding to hire new staff. Due to the budget restraints, we did furlough for a few years. There was also a period in time when we had to do mandatory overtime. The most enjoyable part of my about my position was being able to assist people. Ending a telephone conversation or walking away from someone in the lobby knowing I made a difference was truly the highlight of my day. The thing I found hardest about this position was being able to find a balance between spending time with my family and work once mandatory overtime was enforced.

Top Job Titles	Average Salary
Director of social services 1 salary reported	$52,071 per year
Child welfare specialist 379 salaries reported	$52,263 per year
Support specialist 80 salaries reported	$42,920 per year
Senior administrative assistant 44 salaries reported	$29,007 per year
Senior customer service representative 3 salaries reported	$42,901 per year

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