engineer

customer service representative

analyst

senior engineer

gis technician

Georgia Power

This position provides administrative assistance to support the programs, activities and staff of SouthernLifeStyle and Health Services. It serves as point of contact for customers, both internally and externally. In addition it provides support to Southern Company Employees including GPC, SCS and SNC and their dependents through health and wellness promotion activities of SouthernLifeStyle and Health Services screenings, programs and special projects. Programs and activities may include registration and administrative support of lab draws, health fairs, onsite screenings and others requiring frequent telephonic assistance and online activity. Support to staff may include completing expense statements, handling office correspondence, and scheduling meetings, appointments, travel arrangements.

Support organizational values, objectives and goals by maintaining procedures to ensure confidentiality and trust that will facilitate the successful delivery of wellness and disease management programs.
Support Health Services department and staff through expense statements, appropriate billing, calendar assistance and high volume of telephonic assistance.
Telephonic assistance to staff, employees, retirees, dependents and vendors.
Participate frequently in repetitive production type functions as related to SouthernLifeStyle lab draws to include registration, lab requisition preparation, SHIPS deductions, payment processing and billing.
Facilitate meeting planning for department, staff members and supervisor.
Greet medical room visitors and works with medical room nurse to facilitate patient flow for visits as well as lab draws, flu shots and medical emergencies.
Maintain privacy and confidentiality of all patient records.
Respond to customer requests system-wide as needed.
Maintain vaccination records through GRITS registry.
Participate in special projects as needed.
Order and maintain office supplies and marketing brochures and supplies
Create and maintain files as needed.
Coordinate maintenance of office equipment
Assist with monthly reports as required
Support medical directors administratively as needed.

While with Georgia Power I worked in the Access Management Office.  My primary duties where issuing badges to new employees, contractors, and retirees.  The other largest segment of my position was working with integrators to troubleshoot problems with our access management assets (doors, readers, controllers, bio-metric scanners, etc.).  Due to my daily interaction with our system integrators, as I was the first line of troubleshooting the software component of our access control system, I developed a rather large knowledge base about how access control hardware components (DSMs, REX/RTE, GCMs, ACMs, Readers, Inputs, Outputs, etc.) interact with one another to function properly.  My management at the time was not the best as response times were not always the best but it was adequate.  I'd say the workplace culture took a hit as some changes transpired company wide.  Towards the end, I actively did not like working my position but still took pride in my work and did the best I could do in that situation.  The hardest part of working in the Access Control office was managing the many personalities that came through it.  As my office was the first point of contact for our business units around Georgia Power, we would sometimes come across irate or rude customers.  The key, I learned, was to manage expectations and deliver on what solution that was derived, no matter how difficult that would be.  The most enjoyable part of the job was actually my co-worker.  There was a fair amount of autonomy working in the Access Control Office.  As long as the office functioned how it was designed to, my co-worker and I were allowed to designate when we would be out for holidays and if we were going to be out of the office.


My experience with this organization highlighted several challenges related to leadership structure, workplace culture, and advancement opportunities. Promotion decisions did not always appear to follow clear or transparent criteria, which sometimes made it difficult for employees to understand how to progress within the company.

Employee contributions were not consistently recognized, and opportunities for professional growth appeared limited. At times, advancement seemed influenced more by visibility and informal relationships than by measurable performance or experience.

For individuals seeking long-term career development, the lack of clear advancement pathways and limited feedback from leadership may make it challenging to grow professionally within the organization.

Advice to Management
Improving transparency around promotion criteria, strengthening leadership accountability, and recognizing employee contributions would significantly improve morale and retention. Providing clearer career development pathways and consistent feedback would help employees better understand how to grow within the organization.



Supplier Diversity at Georgia Power consisted of working with many different organizations within the company. A typical day consisted of managing the expectations of my business unit customers , locating and vetting potential suppliers, and working with contract management on current and future bid opportunities. Management gave me the freedom to manage my internal business unit and supply chain clients while keeping an eye on the organizational goals.

Throughout my time in the position I was able to learn more about running a small business and take a leadership role in supplier diversity. Most of my coworkers supported our efforts to grow small and diverse businesses, but many of them pushed back on change within their organization. The change agent aspect of the role was extremely difficult and the hardest part of the position. Although becoming a change agent was difficult I was able to work with small businesses and eventually reward them with opportunities within Georgia Power. I enjoyed the overall process of introducing new suppliers, winning over my business unit customers and giving the business a chance to perform

Overall my experience in this position was helped me gain valuable knowledge about cradle to grave contracting and managing many different clients.

A typical work day at Georgia Power depended entirely on which Northwest Regional Office that I was asked to be at. Some required a commute, others not so much. Ususally I was located in Rome, where I would work in the drive-thru mostly. This was very hectic at times, extremely fast paced, but enjoyable none the less. Taking payments in the only concern of those in the drive thru. If working at a desk, service orders and other customer inquiries were addressed. I acquired a great deal of typing, computer skills, custome service/communication skills, and other various office duties at Georgia Power. I learned to work as part of team and succeed together rather than individually. Management and fellow coworkers exceeding job requirements in an effort to maintain productivity and customer satisfaction. The most difficult component at this employeer was keeping up with the fast paced atmosphere, where it is easy to get overwhelmed. Again, the most enjoyable part of the position was the priveledge to work within such a team oriented environment.

Georgia Power is a great place to work in a team environment, there is a lot of input from employees on what products and new ideas are implemented as a benefit to the company as well as the customer. This is the only company that I know that works with their customers in allowing them such a long term stance in paying their bills, and most people don't know this. The management team is very versitile in their experience and backgrounds which helps when working with people. The co-workers are like family, we all band together to help one of our own whenever there's a need that arises. The hardest part of the job is keeping up with the constant changes all to better the company and the work place for its employees, and the most enjoyable part is working with so many good people and sharing their families as if we were all belonged to one big family, sharing each others success and failures and learning how each employees job duties fit together and are in sync with each other; in making such a great place to work as we share in the success of a great and well known company.

Expect to start your career from the bottom up. By all means continue to apply for jobs at this company, but more than likely positions are filled from within. I worked at the call center for quite sometime. I was surrounded by fellow workers with college degrees and masters doing the same thing I was doing for the same comparable wage. If you have an engineering degree or an industry related degree then you have a chance to bypass the lower echelons, otherwise expect a long wait for your journey up the ladder. The pay is above average and the benefits and bonuses would be hard to beat with other corporations. There will be times in which you will be required to put your career above your personal life. In the call center environment you will become an animated robot, under high pressure, scrutiny and quality metrics. Expect and average of 80 calls per shift, while trying to keep your call time around 4:30...impossible at times.  I worked with some of the best people in the world and have made some very good friends which made leaving very hard.

My time with Georgia Power Company was limited as I was only a summer intern, but all of the employees are very proud of their work and very friendly to one another. Particularly within smaller departments it is almost like a family. The forecasting department where I interned had partial cubicles to encourage communication between team members. Days at work were filled with finding data and making a lot of computations. I learned a lot about how economics and forecasting can be applied in the workplace. The managers set goals and gave good guidance to help achieve those goals. The hardest part of the job was trying to create a useful series of data and see how it was changing. Then to take that pattern of change and use it to forecast something useful to the company. Trying different data pools and seeing how different economics factors trended together was very enjoyable.

• Completed energy audits for local commercial and industrial customers to help them become more energy efficient.
• I learned so much about efficiency with HVAC systems, compressed air systems, and lighting by being exposed to different size commercial and industrial customers.
• Management did everything in their power to make me feel at home and to help me learn as much as possible about the business.
• My co-workers are the reason that I learned as much as I did on the job. They allowed me to shadow and take the lead on many of the energy audits we completed.
• The hardest part of the job was understanding how customers' businesses were run and giving them the best was to become more efficient. 
• The most enjoyable part of the job was being able to help customers save money on their power bill.

Managed Southeast region facilities consisting of facilities in nine cities. Insured emergency, routine and preventive maintenance were accomplished.  Scheduled, monitored and contractors in all disciplines to accomplish plumbing, HVACR, fire alarm system, electrical, carpentry. security monitoring system, automatic entry gates, and any other maintenance issue in the region. Ensured emergency maintenance response procedures were in place for key areas exp: back-up generator response at key facilities during storms.  Monitored construction projects.  Submitted quarterly preventive reports, weekly contractor financial report, weekly time sheet.  Created and submitted "scope of work agreements" for work to to be completed by outside contractors.

Top Job Titles	Average Salary
Engineer 3 salaries reported	$110,667 per year
Customer service representative 3 salaries reported	$40,333 per year
Analyst 3 salaries reported	$103,333 per year
Senior engineer 4 salaries reported	$115,000 per year
Gis technician 3 salaries reported	$23.00 per hour

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