assistant manager

general manager

team member

team leader

lifeguard

Get Air Trampoline Park

The corporate office is a mess. Several family members in positions they are not educated in. They are more worried about putting up parks then worrying about if their parks are safe. They refuse to send items that are needed to operated the parks and are more worried about lining their pockets leaving you to "figure it out" with a low budget company card. There is zero guidance of from upper management and when things go bad they want a spreadsheet of "why".

They also give you "push orders" which are usually things that your park has no need for and they force you to use you budget on. Crazy how they are afford to send you toys and extras, but can't send you trampoline socks, pay bills on time, send party supplies, and fix necessary things. 

Several companies will not even come to my park due to money owed for an extended series of months. There are several times where I had to drive MY personal car with MY own gas to a park almost 100 miles away to get the things I needed to make it through a weekend. With no reimbursement. Also they require you to be a part of several group chats which you must respond to (on or off the clock) on your personal cell phone which they do not pay. 

Their management team GMs and DMs is a revolving door. If you're there for a year.. that's a LONG time. I would tell anyone who is thinking about working here. Don't.

There are many types of days at work, the main two are super busy, or a nice calm day. On busy days we have up to 100 or more people here, and that's not including parties. There are some days where I have to check in the 100+ people by my self. The customers are sometimes upset that they have to wait in line On slower days we are able to clean the park and make sure we are stalked up on everything, and check in a few jumpers here and there. 
Management is good, but there are some days when we need help and the managers are no where to be found, and when they do show up we have everything figured out. 
The hardest part about my job is sometimes the customers, when they come in upset about something that isn't relevant to what they are doing right then, and they yell at me. Co-workers as well. They don't show up for their scheduled shift and I am called in on my day off, and sometimes I have to cancel my plans. 
The best part about my job is that I get to make kids happy. I get to see smiles, and kids are always excited to come and jump with their siblings and/or parents. I love making people happy and make their day better!

I was one of the original employees at the Poway location of Get Air. Starting out with such a new company was very challenging for not only my coworkers and I, but especially for the management. However, we all worked extremely well together in making sure we understood our daily tasks and helping each other out when one of us was struggling. Much of the time I was posted throughout the actual park to ensure the safety of jumpers. I dealt with small first aid injuries almost on a daily basis. When I was not watching over jumpers, I was hosting children's birthday parties in the party rooms. Although it was always very stressful and required a lot of quick moving under pressure, it was my favorite part of my job. It taught me a lot about customer service and how to manage my people skills if I was in the hands of a worried or upset parent. The most difficult part of my job was cleaning up after one party while setting up for another, all while checking in to serve pizza and cake for ongoing parties. Time management played a crucial role in this job.

The company does not support any kind of employee development, learning opportunities, training, etc.   The workplace culture is very much a "Do it our way or get fired".    

Since COVID put a burden on operations, all managers are now asked to fund all business expenses out of pocket and hope for reimbursement.    

The hardest part of the job is dealing with the corporate office.   I was frequently faced with the decision of follow corporate guidance and risk being disciplined because of their poor choices.    The other option was to deviate from their plans, still risk discipline, but at least remain profitable and operational.  

Payroll goals were often set but were entirely not attainable.   Even when operating with barebones staffing, they were not attainable.     

Now with COVID there is often times one person in the park running everything from the cash register, parties, and apparently monitoring the jump area for safety but that rarely happens.   

I loved my job the first few months I was there, but after a few months I was miserable most days. There was several times I was scheduled on days I requested off, asked to come in/stay later, or had my schedule changed last minute with no noticed. I worked with 3 general managers and 2 assistant managers within the year and half I was there. The first set of managers I had showed a lot of favoritism towards certain employees and were downright rude to others. For the most part, I really loved my co-workers but towards the last half of me being there, we hired a bunch of staff that simply did not care about their job and caused a lot of drama. It was very hard being a shift lead without the backup from upper management too. Certain employees got away with a lot of things that should’ve never even happened while working. The job is flexible for the most part with hours and scheduling as long as they are fully staffed & it is a pretty fun job, the management just wasn’t the best.

Overall ,working at Get Air trampoline park in Syracuse, NY it wasn't a hard job. the tasks and responsibilities were very simple.A typical day at work as a life guard required you to put on a first aid fanny pack with needed supplies for an injury.The job was to enjoy the customers,make sure their safe, and look out for safety hazards. At this job you will learn or improve your communication skills and how to handle first aid and life threatening accidents. There isn't a hard part of the job unless you don't get clarification on what is told to do or no effort is put into the job. The most enjoyable part of the job would be the people. if your a person who works well with others and you have a positive attitude this job would be for you. also your hours are negotiable with the manager.

A typical day at get air consists of, the front desk sitting in the break room during almost all down time, you will be yelled at if you are conversing with other lifeguards on deck, and the manager will ask you a lot to stay for longer ,because he doe sent really know how to scheduled, Prepare to work at one of get airs worse parks, Also prepare to clean everything, its on you too if you work the morning or closing shift, you have to sweep tramlines, mop them, sweep the floor, mop the floor, clean windows... the list goes on. Its a lot, but thatch not he bad part, its just the way you can be treated by certain people who work there currently that dont have a right to act how they do.

Get Air is one of the worst companies to work for. They do not take care of responsibilities that the park needs to run. This park owes several vendors and refuses to handle their bills properly. They just band-aid every situation that comesntheor way. They ignore e-mails and take weeks to return callsbto vendors and Customers. This park has lacked a General Manager for over 6 months and no assistance has been given from the corporate level. They don't understand daily park operations and fail to prepare their employees to be effective as feet on the ground. Their is a lack of communication throughout the entire company. This was one of the worst places I have ever worked for. I DO NOT RECOMMEND!! 

Corporate cares about each location until they are no longer doing as well as they first were. They do not allow workers to have more than 28 hours per week unless you are a manager. Corporate doesn't listen to workers, features will be out of order for MONTHS and they will not replace or fix them. Rules and requirements of workers change almost weekly, and we are often times required to "wing it" and bend rules to make customers happy. Corporate cares about themselves and how to best keep money in their pockets, even if that means letting a location run into the ground. Good job if you are a high school/ college student who knows nothing about how a job is supposed to operate.

What is the best part of working at the company?
I love the culture of the company and the customers that came in to jump.

What is the most stressful part about working at the company?
Unfortunately, it was angry party moms.

What is the work environment and culture like at the company?
The work environment was clean, safe and attractive. The culture of the company was that of a family..

What is a typical day like for you at the company?
Report to work get the banks out to the employees make sure everything’s clean in the park. Make sure we’re all stocked up on sodas, water, etc. and then open the doors for a mass entrance of jumpers.

Top Job Titles	Average Salary
Assistant manager 47 salaries reported	$20.01 per hour
General manager 33 salaries reported	$78,667 per year
Team member 23 salaries reported	$16.95 per hour
Team leader 15 salaries reported	$18.94 per hour
Lifeguard 3 salaries reported	$9.33 per hour

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