machine operator

maintenance technician

senior field technician

senior machine operator

team member

Giesecke+Devrient


The technical engineering team is a significant asset to this organization; they are collaborative, knowledgeable, and responsive to operational queries. Additionally, the lab team, while somewhat insular, is generally approachable for external stakeholders.

The primary challenges lie within the Sales division (Customer Operations and Internal Sales). During my tenure, I observed three systemic issues that directly impacted retention and performance:

1. Onboarding and Knowledge Transfer: The training framework is largely informal and reactive. I was expected to perform core functions by Day 6 without structured guidance, and access to critical systems, documentation, and meeting schedules required aggressive self-advocacy. New hires who do not proactively "fight" for access risk being sidelined from operational workflows.

2. Management and Performance Feedback: While management espouses a "family" and "supportive" culture, my experience was that 1:1 meetings defaulted to generic coaching scripts and retroactive fault-finding rather than forward-looking, actionable solutions. I did not receive constructive, data-backed feedback that enabled process improvement.

3. Operational Cadence and Expectations: The company operates in a perpetual state of crisis management, largely due to legacy SAP infrastructure that introduces significant friction into daily workflows. This instability creates a culture where working through lunch and after hours is normalized to meet shifting expectations. However, accountability for these systemic failures frequently falls to new team members rather than the underlying process.

4. Interpersonal Dynamics: The work environment is characterized by strong in-groups. New hires should expect a prolonged "proving ground" period lasting several months to gain social and operational acceptance. Passive exclusion from team activities and informal peer scrutiny of minor errors were common, contributing to a high-trust deficit.

This environment may suit individuals who thrive in unstructured, high-stakes settings and who do not require formal training or collaborative support. However, for professionals who value structured processes, transparent expectations, and psychologically safe peer relationships, this is a organization that has much to improve on in that regard. 

I didn't have a very good experience with the company, and several others before had early tenures before leaving as well. I sincerely hope that the Customer Operations Team takes this feedback and improves on the candidate experience, and I urge all other candidates to be extremely cautious of this organization and vet it seriously. 

Management is focused solely on customers perception and reward only those that play along regardless of technical or managerial ability. They pride themselves on continuous improvement, at least that's what they tell the customer and tell the people actually tasked with support. Management routinely compromises contractual agreements at the expense of their employees quality of work/life and quickly abandons "team" mentality when things aren't going well, then it's every manager for themselves. This leads to "promise, apologize and appease" business plan for customers and employees alike. Management is no better than the worst used car salesman. All job descriptions have devolved and all performance evaluations become meaningless because it's all a show...
Who wants to be in a position where your perpetually on the back foot?

I enjoyed for my manager. However, his management team was extremely dirty and unfair, double standards and lies. The support team and development team was extremely unhappy working here. 6 of us left the company and now are all still friends. So the people were smart but the way the company was ran was not a positive environment. They have a lot of favor for the Brazilians in the company. I had a VP praise me for all the work I performed and ask me to continue to be the face of the company to our large accounts. When I asked for more money he tried to down play my role as if it was not important anymore. My peers experienced last minute expectations, changes in their responsibilities that had nothing to do with their skills as they brought people in from Brazil to replace them. Sales team would sell things that development could not produce and support would feel the pain of customers complaints. I would say the stress here and being treated badly made us bond as great friends that are all extremely intelligent. We all have great paying jobs and positions in different companies. My direct manager was great! He was feeling the stress as well.

What is the best part of working at the company?
12hrs straight of 3 days. But management are bias. They dont see you how hardworking you are. If they dislike you weather you are the assets in the company or not they will kick you out just like that.

What is the most stressful part about working at the company?
They dont pay you correct on time. Always missing pay and you had to go back and fort to have them fix until u get what is right for you. Very unreliable management  

What is the work environment and culture like at the company?
Very nice place comfortable in the workshop have nice break room. But management are sucks 

What is a typical day like for you at the company?
They dont care with their employees at all. So you either work harder or not they dont recognize you and if they sees you anything to dislike you they will find a way to fired you. Thats how management your dealing.

Being a single field engineer site the responsibility for customer relations, training, machine maintenance, office management, statistical reporting,and inventory control, the position and site was considered to be an extremely high stressed environment.

The demand alone to maintain 5 of the most complex pieces of machinery to date is in itself the greatest challenge.

For the first 5 years the company was my dream job but as with time, management changed at the upper levels and their priorities changed. The focus on the engineers ultimately changed and in some cases was completely lost.

This aside, G&D was my dream job.  The stress was manageable during my 8 years  but the corporate support fell off with time and with no support my ability to cope diminished as well.

With all that said, I would do it all again given the chance.

While working at G&D I realized they sound like they have it together with a well defined process. UNLESS a client is unhappy then rules are broken, things are rushed, mistakes are made. I left because of a poorly managed project but it was the companies lack of back bone when it came to enforcing their own rules when rolling out a new project that made it happen. If you are so thirsty for business that you are willing to compromise your integrity and set all of the employees on said project up for failure then I would rather work at a place that stands behind their rules and would rather lose the business then change what works and protects their employees. The people at the twinsburg location are all great people and I miss a lot of them. Great benefits and good pay but the powers that be ruined my experience with a good company.

No work-life balance, too many demands to work OT & weekends with no notice, schedule changes with little to no notice, poor communication, hands-off management, management doesn't keep their word, one manager doesn't even show up to meetings and nothing is ever done about it. Bullying and harassment are a routine occurrence - complaints to HR are ignored unless you are "someone".  Attendance policy is severely off-balance - if hourly, you get points if you are 1 minute late, salary = come and go as you please - if I called off as often as some of the salaried people, I would have been fired years ago. Extremely stressful. Preach quality, but then yell to get numbers out.

For the last 16 yrs, I've working for the same german company inside over half of the Federal Reserve's working as a field engineer mantaining a BPS3000, currency processing machine in the cash dept. It prcess's carrency at 40 notes per second, separating the "fit" from the 'unfit", packaging and bundling the "fit" anf removing the rejects and counterfit currency. I maintained the enventory also and had had to communicate with the customer all day. Elleven years at the Miami FRB, 4 years at the Atlanta FRB and 2 at the El Paso FRB., plus traveling to cover other tech's vacations.

Worked as an intern during summers and while finishing school. I got a wide range of experience supporting a robust HR team. There was constant interaction with teammates ranging from specialists to the HR Director. HR teammates have varied personalities and management styles to learn from. They all have a strong belief in building you up and letting you learn new things beyond the job description. The most enjoyable part of interning in this position is the hands-on practical experience that will set you up to understand HR's range of routine admin work to the big picture projects to improve employee and company wellbeing.

    Compensation Issues: There seemed to be challenges with timely and fair compensation. It's essential for employees to feel valued through competitive pay, and unfortunately, this was an area where the company fell short.

    Management Concerns: There were instances where communication from management could have been clearer. Constructive feedback and guidance were sometimes lacking, making it difficult to understand expectations.

    Low Morale: It appeared that morale among the team was at a low point during my time there. A positive work culture is crucial for productivity and job satisfaction, and I believe efforts could be made to boost team spirit and camaraderie.

Top Job Titles	Average Salary
Machine operator 86 salaries reported	$19.71 per hour
Maintenance technician 16 salaries reported	$31.81 per hour
Senior field technician 34 salaries reported	$71,500 per year
Senior machine operator 20 salaries reported	$20.57 per hour
Team member 21 salaries reported	$19.19 per hour

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