automotive glass technician

glass installer

glass technician

inside sales representative

glazier

Glass Doctor

First off, I don't have anything bad to say about Glass Doctor in general, just the office I was working for.  Since each office is independently owned all my complaints are only about the office I worked for in Cleveland, Ohio.

When I was hired, as a glass technician, I was told that I would be working near where I live, instead I ended up working 1.5 hours from my home.  This forced me to be on the road 15+ hours a week, traveling to/from work and not getting paid for it.

I was told I would be getting a work truck to use and take home, instead I was forced to drive my own vehicle to the company shop each day and then drive the company truck which was returned to the shop at the end of the work day.  As a result I ended up driving 18,000 miles in my own car in only 6 months.  By the way, I was the ONLY technician this applied to.  I watched as month after month other people were hired and given trucks to take home while I was forced to drive to the shop each day, just to get into a truck, to work sometimes near my house, only to have to have to drive back to the shop to drop off the truck.

I was suspended 2 times because the owner didn't feel I was working hard enough or meeting his expectations.  If this was true, why was I not fired?  

After my first suspension I was basically assigned menial tasks that involved working in the shop taking inventory and making deliveries and pickups.  This resulted in my pay being cut from $16 an hour to $7.85 (minimum wage), where it stood for the rest of the time I was employed.  I don't believe this was legal but the owner did it anyway and I basically had no other choice but to continue to work for minimum wage, hoping it would get better, which it did not.  

After my 2nd suspension, I was informed that I was beig treated as trainee and that I had to prove my worth to the company.

In the 6+ months I worked for Glass Doctor of Cleveland, I watched as no fewer than 7 people either quit or were fired.  

I finally had enough, and like many other before me, I quit.

The owner does not care about his employees, he only cares about how much money each person brings into the company.  

I DO NOT RECOMMEND WORKING FOR GLASS DOCTOR OF CLEVELAND (aka Service Convience).

Typical day for me was to come in and review the previous day/weeks of projects/jobs that were going on. From there calls would be made out to check on existing orders, scheduling estimates and installations for the week/day, checking on deliveries and expected shipments throughout the day and marking when they would arrive/be installed.

Learned a good deal from the franchise and owner on customer relations and making sure the customer is being taken care of.
Also went out on the field to install commercial and residential units and learned what our specialists had to deal with everyday as well.

Workplace culture is different i assume since this is a Franchise, but GlassDoctor in general is very helpful and I learned a lot throughout my time there.

Hardest part of the job was keeping deadlines and certain projects on time while maintaining all other daily orders that were coming through and trying to piece everything together, but this was also the most enjoyable part of the position because if it all does come to fruition, then everything works out great.

It's solid work. You'll sit at the counter for most of your shift on the computer, and balance helping customers at the counter for their appointments or questions as well as staying in the phone queue to take calls. Also forward anything to the technicians or inform them of any changes or notes in the schedule. Occasionally clean or organize the office. Sometimes boring, but also can get very busy. They will overbook customers for certain days and seem very reluctant to shut it down for the day, which makes me feel bad for the techs and kind of frustrating when I have to tell the customer they're not going to be able to get to them. Sometimes the pressure to stay in the phone queue makes it hard to do other duties, as I get messages from management why I'm not in the queue almost immediately like they're breathing down my neck. 

Liked the people when they're actually there. A lot of communication will be over the computer though. Job security isn't very assuring. I saw people of various different positions laid off during the few months I was here.

There is an emphasis on culture at Glass Doctor, and I feel that associates are treated with respect from management and peers. New ideas are welcomed, and self-starters will thrive with opportunities for additional income or advancement. Additionally, management is receptive and accommodating to all reasonable scheduling concerns.  

 I have grown greatly as an employee at Glass Doctor and attribute this to management and my team members being knowledgeable and willing to provide assistance whenever necessary. There are times when projects are challenging, especially with the wide range of projects we do, but I feel our team is well equipped to rise to any occasion. This is empowering as an employee. While working at Glass Doctor can be fast paced, I find this provides variety in my work and prevents the feeling of monotony that more tedious tasks can cause.

I have worked for Glass Dr. for 1 full year now and have really learned a lot. It is a franchise and considered a small business. There are a lot of benefits of being a small franchise. There is a close relationship among employees. Management is very easy to talk to and well integrated in the needs of employees. They do a very good job of trying and find a balance between work and life, but at the same time expect you to do your job efficiently so that balance can be achieved. I would recommend working at the Glass Dr. franchise, specially if you're just entering the job market. Good training and hands on learning experiences from the get-go get you passed that learning curve quickly. You also develop on the spot decision making skills that will help you in every working environment. I am very thankful to have been able to work here.

Worked for GlassDoctor for a year and a half and the job was always a never ended change in how you view the business. There's always something new to learn and new challenges around every corner which makes things stressful, but worth it if it can be pulled off.
Since it's independently franchised out, I'm sure workplaces will differ, but there wasn't advancement opportunity for myself. As well as helping on installations on top of taking care of essentially every customer that calls in, things can be looked over and cause delays and problems within the franchise. Overall the job was great with a chance to learn a ton of new things which I otherwise would never even think of. Learned a new Point Of Sale system and took care of general billing and invoicing which provides solid experience altogether.

10+ yrs as a glazier & i ended up making a dollar less then when i started. Only planned on staying until i found a new job, but then they closed up shop and wasn't even going to tell me. I was their only installer! Every 2 weeks, i had to sit down with the office manager and go over my hours Cuz the way they would do their time cards was going off the gps & it wasn't always accurate. Not to mention they shorted me ot hours worked. They wanted proof that i worked all them hours & when i had the proof. . . they still didn't pay what was & is owed to me. Worst place i have ever worked for. Customers always complained about no one ever calling them back after leaving numerous messages or no one ever picks up the phone.told management and they said it has to do with corporate and the lines aren't set up correctly.

This was one of the worst jobs I've ever had.  The office manager was disorganized and this added stress.  
Every phone call was supposed to be answered and the volume of calls was so high in the summer it was virtually impossible to do that.  There were only two people in the office and three lines that never stopped ringing.  
You had no time to finish other daily duties because you were answering the phone all day and fielding calls from customers because they felt their order was taking so long
The glass techs were always throwing each other under the bus and complaining about each other and the office staff.
You were also required to clean the office and there wasn't time for that, so I often stayed late on my own time to do that and other duties you didn't have time for.


 

Typical day at work involves making schedules, invoicing work orders, recording payments, providing customers with product information and repairing windshields. I've learned a alot about working in an office environment as well as glass. The management is out of this world, they are very understanding when it comes to family problems. The management also makes sure everybody is never over worked and they will listen if you have a problem. My co-workers are great! I've never had a problem with anybody I work with. Everybody understands we are there to work and not mess around. We do joke often but we always manage to more done than what is in our daily workload. The hardest part of job job is during the summer. The workload is alot during the summer and is very fast paced.

There is consistent change, employees do not know where they stand on a daily basis. The is a constant change in expectations and blocked permissions in software making day to day jobs more difficult to accomplish. And yet the expectations seem to be raised with continued restrictions and added functions. Our employees are worked harder daily, told to achieve more with less, and then told we are valuable and yet not given a livable wage to reflect that and having hours cut because "they can't afford the labor" while they hire more employees.

Top Job Titles	Average Salary
Automotive glass technician 39 salaries reported	$23.21 per hour
Glass installer 25 salaries reported	$24.61 per hour
Glass technician 42 salaries reported	$24.44 per hour
Inside sales representative 23 salaries reported	$18.07 per hour
Glazier 27 salaries reported	$27.41 per hour

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