dental technician

software engineer

customer service representative

technician

data entry clerk

Glidewell Laboratories

Particularly in production, these positions tend to cause increasing stress and ultimately burnout if you've worked here for less than a year. Your personal difficulties or mental health are disregarded as an excuse for poor performance in such an unfair, high-pressure setting. Even with your best attempts to get better, you'll probably keep making the same mistakes and management won't take you seriously enough. We're not robots; we're humans. These departments set arbitrary and unrealistic goals. For example, you may be required to finish 40 to 50 cases or more in an 8-hour shift, plus overtime, in order to meet these "Requirement". No matter your skill level, it's challenging for a first-year new technician to manage such a demanding workload. 

In your first month of production after completing training, the workload will be lighter, but after six months, expect to be overworked plus overtime and be prepared to get yelled at over simple mistakes regardless who's fault. these people from other departments, fails to meet basic lab work quality and it's allowed to pass QC so that if a case gets returned even you've done everything currently, you're in trouble no matter what. Plus, You won't be making as much as $17 minimum wage but if you're underpaid nearly every week, it's most likely you'll be let go. You're kidding right? That isn't enough to cover the average CA's cost of living. 

If you're going to apply for any production positions, you should reconsider working somewhere else for your mental health and well-being. These jobs aren't meant to be long-term careers, as there's little to no opportunity for growth, if this going to be your first job. It's not worth of your time and effort.

This company is a great place to work, people are nice, and there is a lot of growing opportunities. However at the beginning you might not feel you are well paid, but if you work hard as times marches on you will start to increase your compensation. Working in this company is not a JOB is a CAREER you build.

i describe people at Glidewell Labs as Humble and friendly, there is a culture of help each other and the most powerful people are the most approachable and humble ever.

In this company you feel appreciated. 

The hardest part of the job is due dates, this is a fast peace environment. 

The most enjoyable part of the job: every Friday is donut day (free donuts for everyone), you get weekly paid (every Friday), after 1 year you can apply to any other position and they will pay you for the education period regardless of how long it takes. There are a lot of activities in this company as Barbecue day, roller coaster day, lot of parties. in others company they have celebration days but you still need to work, at Glidewell company you get to have fun with your coworkers and even family and not work at all, it is too much fun. I also love is family-friend friendly meaning that you can work together at the same department with wife/husband/best friend/ sister/brother.

New Supervisor 
So 5 and more team members left the company.
IT Support/Desktop supervisor micro managed and did not trust the team to deliver. They have been with the company for over 10 years and just left because of new management. The team was a family until the new supervisor came on board. How he treated them was not like family as that was the culture of the team. The supervisor came from the Help Desk tech side and had to take over another team that he has no passion for. The last supervisor cares for growth in her team. She would want her team to grow out of the support role and branch off to different teams in IT to learn and to grow. The current supervisor questioned when a team member saw an opportunity to move up in IT which, meant leaving the current team and position to join another team for growth. Also there is also fact that he likes to drink with his coworkers and once threaten to  hurt his employee which, they did get into a fist fight because the supervisor was drunk. Everyone kept it a secret because the employee need a job to support his family. 

overall the glide well culture is great but, IT department needs to work on hiring management that cares about the team and company and not just about his own growth.

Many great employees that made up the IT Team left within the year that the new supervisor came on board.

I worked for Customer Service. My immediate management was among the best I have ever worked for, part of that was because I was lucky on what team I went to. Middle management was questionable, the job switched hands often and when I left someone was doing th job that was clueless but not mean to your face. On site cafeteria was too far from the customer service building to have enough time to eat on a 30 minute lunch, and generally was subpar food but you didn't have time to go out for lunch either. You could buy gas station-esque food or drinks but they were upmarked so they basically profited from taking your wages back from you. My friends on the production side of things would tell me very questionable things about how that side was ran. Some management stays in their position despite numerous actions that you would think would get them demoted or fired...creating awkward and/or bad situations with anyone reporting the issues. Customer service is receiving non stop calls all day. It's difficult to get the amount of calls expected while doing a good job for the customers. The best marks it seems come from hitting your numbers and learning to do the bare minimum for customers. Going above and beyond can get noticed but is minimally rewarded and doesn't make up for the troubles of not hitting numbers. 



Glidewell Laboratories is a medium sized enterprise that operates much like a small business. Which can sometimes be awesome or really suck.

Most positions are manufacturing based, with a sprinkling of admin positions. The IT Department functions much like an independent facet of the company. Largely because of the difference required in workplace culture. IT Talent doesn't stick around with it's perks.

Management in IT is absolutely a saving grace. They are fantastic at their jobs, compassionate towards their teams and offer opportunities in the right amounts. 

The largest challenge is a tie between culture and pace. The pace is break-neck at times. Changes happen with little or no notice. Most employees can handle it, but, others cannot and leave fairly quickly. The other is culture. All other departments cultures seem to be at ends with the IT culture at various points. The IT Management does a  spectacular job at fending off these largely, but, it does affect us from time to time.

I worked at Glidewell Laboratories for 7 years, and overall, I would say the company has both positives and challenges.

The compensation is not the most competitive, but it is fair depending on the role. One of the better benefits is that they offer an on-site gym and subsidized meals, which is very convenient. Employees can use their badge for meals, and the cost is automatically deducted from their weekly paycheck.

That said, the work environment can be tough, especially for employees in production. There are cliques within different groups, and at times, the workplace culture can feel divided. Some managers also have a leadership style that can come across as harsh or intimidating, which may make the environment difficult for some employees.

Another area that could be improved is paid time off and holidays. Compared to many other companies, the amount of PTO and paid holidays feels limited.

Overall, Glidewell can be a stable place to work and has some good benefits, but the experience really depends on your department, your manager, and how well you handle a fast-paced and sometimes challenging work environment.

I worked in customer service (remotely). Training was paid, 4 weeks, very extensive. My manager was great but bottom line is you take a ridiculous number of calls per day with very short breaks (two 10 minute breaks, lunch is 30 minutes). Hitting numbers >>> good customer service, though they do emphasize going above and beyond for customers. 
You spend the day doing a lot of damage control for things out of your control like shipping and production issues.
Their idea of incentives are certificates you can use to leave work early but usually at the cost of getting paid the full day's amount.
You have to work 3 months to start earning PTO or sick time. You get 5 sick days total and like 8 vacation days. It's just not enough benefit vs. the workload.


I worked in the shipping department, (slicing boxes open, making boxes and feeding a conveyor belt.) while some of my peers whom I started with started advancing before me onto order Processing, yet with no experience... The job tasks as a “distributor” at Glidewell were very petty and frustratingly slow. There was a lot of standing around waiting for work. I was promised an advance in position as an order processor after my 90 days of employment. (which is what I had initially applied for.) Instead, Managment  kept me as a distributor, put me outside to work in the heat with no fan making boxes for hours at a time. Working at Glidewell was frustrating and the advancement system was very unprofessional and unorganized.

My experience as an Electroplating Technician was unfortunately not a positive one. The biggest issue was the management and direct supervision in my department. Communication was poor, support was lacking, and the work environment made what could have been a good job much more difficult than it needed to be.

That said, I want to be fair because my experience was specific to my department. Glidewell as a company offers some excellent benefits. The on-site health center is a huge convenience, the cafeteria provides good food every day, and the company regularly hosts free events and activities for employees. Those perks are genuinely among the best I've seen.

If you're considering working here, I wouldn't discourage you from applying to Glidewell as a whole. I would simply encourage you to research the specific department and management team you'll be working under, as that can make all the difference. My negative experience was with the Electroplating Technician position, not necessarily the company overall.

In my experience, the IT Support Specialist position at Glidewell Dental was marked by excessive micromanagement. Supervisors frequently focused on minor details—such as spelling, punctuation, and grammar in internal notes and knowledge base articles—often at the expense of more impactful technical work. While attention to detail is important, the level of scrutiny felt disproportionate and created an environment where productivity and morale suffered.

Rather than fostering growth or autonomy, the culture leaned heavily toward rigid oversight. Feedback often centered on formatting rather than problem-solving or innovation, which made it difficult to feel trusted or empowered in the role.

This may be a fit for someone who thrives under strict guidelines and constant watch over EVERYTHING you do.

Top Job Titles	Average Salary
Dental technician 3 salaries reported	$17.67 per hour
Software engineer 3 salaries reported	$124,000 per year
Customer service representative 3 salaries reported	$20.00 per hour
Technician 6 salaries reported	$19.73 per hour
Data entry clerk 1 salary reported	$19.00 per hour

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