landscape technician

snow plow operator

equipment operator

janitor

warehouse worker

Global Industrial

I have worked in Customer Service at Global for a few years now and while no company is perfect, I am proud to say I work here!  I started out temp-to-hire and was able to be hired on after 2 months.  I enjoy (most) of the people I work with including our management team and I love working with our customers!  Our department has some of the best opportunities for growth; once you're hired on, after 3 months, you're reviewed and can receive a raise and also be bumped up to different levels or different areas within the department.  3 months later, the same thing and so on and so forth.  I know many of us who have been here for a little while do really well - if you meet your goals, you get an increase!  The goals are very attainable and most everyone meets them every time.  The company is growing faster than we can keep up which means a higher volume of work coming in.  It is stressful but it's to be expected in Customer Service and we just do the best we can (some cannot hack it).  I've worked in other call centers and Customer Service at Global is very different - we are a full-service Customer Service department for the entire company.  Yes, it's demanding and stressful but they make it fun for us too.  We have parties to celebrate birthdays, milestones, holidays and sometimes just for fun.  We have food all of the time and decorations throughout our area.  Our social committee does a great job of trying to make it a fun place to be even though it's work.  We have lost some people here and there (some can't handle the stress, some have relocated, some have had personal situations come up, others have attendance issues).  As long as you're here every day and do your work, you won't have any issues.  Like I said, no place is perfect, but we do have fun not only within our department but throughout the company too.  We have a lot of different events that the company holds throughout the year, we get to wear jeans regularly, our vacation policy is better than anywhere else I've worked, we have a great referral program and an excellent discount on products.  I would definitely recommend working at Global to others and I have - some of my friends work here now!

Being an in-bound sales rep involves a lot of daily tasks, from checking your email, answering calls, talking with customers, either placing orders or at least turning a call into a quote that could lead to a sale, to sending tech requests to get additional information for customers on products found on the website. There are a lot of steps involved, especially if you get a quote for a large amount, including freight. The leads expect you to stay on top of your emails and always clear your deleted folder and never leave messages in your inbox. Some days phones can be very busy, making it difficult to stay on track. Leads expect you to make at least 10 outbound calls before noon, which for many that is impossible to do especially when it comes to how busy we are.
There are things I like about this job and there are things I don't like about this job.
I like many of the co-workers I work with and I get along well with the leads and the managers there. It also makes my day better knowing I have made a customers day by being helpful and assisting them with placing their order.
The things I least like about this job is the amount of time it takes to get back to a customer with better pricing (not my fault), which leads to me loosing quotes. With the quotes good for only 30 days, you must ask for an extension and if you don't make at least 3 attempted contacts, good luck getting your quotes extended. Also dealing with customers who get upset because we don't know the products we are selling or they expect us to know what they are looking for. Also, things are always changing daily on how we do things, if things were consistent it wouldn't be so bad. Lot to learn.
While they do have a gym on site, I haven't had time to use it because of the schedule I am currently working.

I really don't know where to start, however the biggest thing that I'll say is that this company has a very greedy and toxic sales culture. I originally applied for an outbound role, but was told the only way to get that was to work in inbound sales despite years and years of experience. 

Was sold on the short sales cycle and ability to make commission, along with having a leadership team that would be available, but was quickly shown that the commissions are laughable compared to the profit margin the company makes. As far as management, they couldn't be more overworked and up to their ears in corporate bs. Very hard to just get a simple answer without getting your head bitten off.

 The training program was great, along with an amazing trainer, but once you get into your regular workflow you're quickly exposed to an extremely stressed out and overworked workforce. This is not a sales job, this is a hyrbridized customer service role to trim the fst from an organization. You will be doing the work of 4 people, but paid for less than 1. This company does not care about making money or putting their best foot forward, they care about staying right where they're at to satisfy share holders and that's it.

Extremely toxic management culture where you will be micro-managed at every turn, never rewarded for wins, always reprimanded at the slightest of mistakes, and will rarely have a suitably solution for a customer in need without having to pull teeth to get some to care. 

Pros  Nice, helpful co-workers, nice facility, good on site management. Work ends at 5 PM. Company parties at Thanksgiving, Christmas and 4th of July plus lunch for the staff was brought in several times a year, casual Fridays. Ongoing sales training.

Cons   Boiler room atmosphere. High daily outbound call tally was required. 3 hours’ worth of talk time was expected per day. You may think this can be done based on an 8 hour day but most of your calls go to voicemail and you are told to leave either no message or a short one. This means you had to make even more calls to hit your goal. (calls and/or time).  

Changes in sales goals. I was able to meet my goals consistently until the change, (raise in quota, decrease in accounts) then my commission fell off after the change. (Many others as well)
Micro-managing.  Constantly reporting on calls made and what was 'coming in’ for the next week/month forward. The environment became increasingly stressful as time went on.


This company provides the worst level of customer service I have ever experienced in my life. Supervisors do not provide training or growth opportunities but are quick to advise when you make a mistake. The customer service team is overloaded with responsibilities. Reps are expected to take 50+ phone calls a day, manage an ever growing report, and field 100+ emails a day while assisting customers who are routinely provided with poor service. Reps find ways to NOT assist customers by not placing notes in an order, being RUDE to customers, not properly assisting customers. I would steer clear of this company. They have a revolving door in customer service. Pay is terrible, direction is worse. Everyone is brought in via contract (temp) and they prolong employment process so employees continue to work without benefits and promised raises!

First of all, before you were hired, HR won't tell you anything, won't give you a clue about benefits.. If you were hired, you will regret.. I did.

Second you are office worker, you still need to swipe in with your id card in/out every day.. (exempt or not).  Tedious.

Third, I learned nothing from this job.  Supervisor and Management are selfish. They don't share anything with you.

Forth, the Middle management is the worst, they can let you go just like that, when you join this company, don't think it is permanent, it could be temporary regardless if you are sales, technical or regular worker.  They can just let you go without any reason.  They did that to save money and hire someone they know with less pay.. Typical politics.

Last, When you are laid off, you will have to wait a month for your vacation check.  They won't give you everything in one check.

The total experience with this company is horrible..

Promises turn into downward spiral
Prior to leadership changes this was an upbeat sales floor with a good pay plan and fun incentives to keep the morale 
Little inexpensive games rewards and treats were incentive because people felt their worth as the lifeblood of the company but new leadership removed it all and changed the compensation structure After pulverizing the place he left the sales force demeaned and less satisfied 
Salespeople have worked there for the better part of a decade FOR NO RAISE IN BASE PAY no COLA not a penny You want to make more sell more is the answer 
However when the economy changes they raise product prices time after time year after year but still no base pay increase for the low lying fruit only GIANT YEARLY BONUSES FOR THE TOP
It was once a place where you were motivated to sell now you sell for less pay and are expected to complete tasks on your own time 

Up until July of 2020, this was a place I thought I would be a part of for many years to come, however, when a new upper management came in they changed the compensation plan and it immediately impacted all of the tenured employees who had been living a lifestyle that was taken away and that should never have happened. The moment they stopped paying out fairly on weekly commissions the ability to cover expenses deteriorated rapidly. Under the new plan, if you had past success it would now work against you due to over inflated quarterly expectations. It was a plan that asked you to grow by over 20% each quarter which is not realistic. It’s a shame because the new plan has placed hardship on the folks that built the company up over the last 5 years. They do not want anyone to make over $100K dollars, if you do they want you out. 

Poor management skills. Never feels like we are being encoaurged, always feel like we are being threatened. Micro management at its best. Favoritism with certain people, sales seems like it means nothing if you don't meet talk time goals. Always feels like we bother our customers to much with phone calls when 75% of the orders are sent in by e mail's. Managment calls it engaging with our customers even though the customers say that we don't have to call every time to see if they want to order something.If we don't get 2 hours of talk time with customers its frowned upon. Manager is disrespectful, she mocks people and shows favoritism. All managers haven't sold for this company but try teach us how. How can you lead if you've never done the job yourself. This office has no culture.

I worked at this place for a day and a half and had two mental breakdowns. I walked out crying at lunch time. They won’t let you have your phone at what is essentially a walled-in cubicle desk. That’s the first insanity I encountered. Then they said I can only wear certain shoes unless I have a physician’s note. What? Are we in middle school? You can’t request to turn the heat down, even if you are physically getting sick from it. They just throw you a fan and that’s it. I have autism and explained why that was hard for me, and no one responded. Also breaks are very restricted, the training sucks, and the pay is not good for what they ask of you. Overall, it was terrible. I never walk out on a job, but that was the worst experience I’ve ever had in an office.

Top Job Titles	Average Salary
Landscape technician 269 salaries reported	$16.54 per hour
Snow plow operator 206 salaries reported	$17.56 per hour
Equipment operator 20 salaries reported	$21.83 per hour
Janitor 173 salaries reported	$14.39 per hour
Warehouse worker 1 salary reported	$18.00 per hour

Working at Global Industrial: Company Overview and Reviews

Global Industrial

Global Industrial Ratings

Popular jobs at Global Industrial

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected