software engineer

Globalstar

Globalstar is a great company to work for, they have great benefits, great hours, holidays, health oriented, and always focused in keep a friendly and safe culture within the company. The CEO seems to be a great and humble guy and always focused in growing the company and trying to make the most beneficial decisions as possible for the company. The products they offer are great products. Most of the technical complaints we get from customers are (in my opinion) at least 70% due to user error or lack of knowledge on how to utilize the product. 

My only negative concern, is that in customer care department they need a reform in management and supervision, but primarily the director. They need to have better communication between themselves before they proceed with any rules because the customer care representatives are the ones that are negatively affected by them. Customer Care call centers in any company already has a higher level of stress beyond most departments in a company, therefore, it has to have a great team and positively supportive management (I like my manager though, he is a great and positive guy in the midst of management that needs to be reformed by the uppers). I did not have any issues with any of the management and representatives, but there are obvious improvements that needs to take place in order for the company to excel in the telecommunication field.

The hardest part of the job is simply to deal with frustrated and stressed customers, but I dealt with them well, as we all are customers in one way or another, and we need to listen to them and solve their problems with us. 

I enjoy the friendly environment in between the representatives and co-workers from the other departments.

I worked for this company for a few years and loved it until I needed management and HR to stand up for me. They have no backbone whatsoever. They have a large turnover rate. The management is indecisive and does nothing to promote a team atmosphere. You are just left out there to manage in your own. Some things that were done were borderline unethical. But that's just it. Borderline. The work atmosphere is stressful due to limited resources and managers that won't make decisions. And when they do they don't stand behind you. Beware going to work for this company. The acting CEO is the main stockholder and he lives out of state. He is so caught up in trying to save the company that he can't see the inadequacies of his lower management and how shabby the company is run. The employees are very unhappy because they complain constantly.

A typical day included verifying that nightly software processing, daily  feeds and daily reports ran smoothly.  Frequently met with cross-department management for roll out of future product, answered questions from internal customers through phone calls and e-mails.  Worked with the software development team on the billing application design an, requirements, testing and implementation.. Learned internal processing of satellite telecommunication data.  Managed 5-7 programmers.  The hardest part of the job was adhearing to an unrealistic timeline.  The most enjoyable part of the job was dealing with the different gateways all over the world (call collection locations).

A typical day would include arriving at 8am, reviewing emails, answering phone calls, mail distribution, filing, inventory of satellite phones, customer service, creating binders, presentations and cards for going away parties. The co-workers were friendly and helpful. The hardest part was when alot of people were laid off, I had to learn different aspects of other departments administrative duties, which helped me in the long run. The most enjoyable part was getting to know everyone and becoming a part of a family.

The company has been on the verge of going bankrupt for sometime. They have the potential to do better, but they don't want to change people at the top or change how they do things. 

Management is not knowledgeable of the day-to- day and does not work well with other departments. A complete scrub of upper management is needed. Nepotism is extremely present and it is definitely a boys club atmosphere. 

If you need a decent job on the north shore and are satisfied with the status quo, or just need to show up and get a check this is the place for you. If you want more, keep looking.

Globalstar gave me the first opportunity to work in IT.  It was very a very challenging work environment which required learning advanced techniques and procedures in a short period of time.  Globalstar was in the process of moving operations from San Jose CA to Covington LA.  All of my supervisors were located in California and I was required to learn remotely.

Great company.  I hated to leave.  Laid-back atmosphere, but you are expected to produce.  Most people you come in contact with are very friendly.  Absolutely the best HR department I have ever worked with.  They truly care about their employees and understand when you have a family issue that may take you away from work for a while.  I highly recommend working here.

The company is good to work for overall. However, like many call centers, the problem comes from management in the form of Quality Assurance. You can have a perfectly fine call and the customer can be ecstatic, but if you don't follow the QA guidelines and do everything perfectly, you'll pay the price.

What is the best part of working at the company?
New projects. Management??? Salary is good. Lately non best part. 

What is the most stressful part about working at the company?
Harassment and discrimination. Dialing with non experience supervisor. 

What is the work environment and culture like at the company?
No good environment nor culture. 

What is a typical day like for you at the company?
Good, with good managements

It’s a generally nice place to work. The direct management team is incredibly personable and emphasizes leadership over commandeering. The higher level management trickles down policies that are either out of their control or completely disconnected with the actual work flow of everyday employees. Really frustrating to experience. Pay is sub-par

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