barista

shift leader

assistant manager

shift manager

security guard

Gloria Jeans Coffees

Working at Gloria Jean's was fun at first I loved the customers, making drinks, the other employees that I worked with; and the pay was decent and the tips were great!!! But, it came to my attention that the management was not all that great. The manager would often express irritation of other employees and customers and would even vocally talk infront of customers about how the she wished the customers would leave. Their were also many times when I would disagree with a topic and was in a way excluded/ostracized because I didn't agree with the manager and her beliefs and thoughts. Their was also special treatment for specific employees, and also racial microaggressions ( That happened to me personally) which was quite unfortunate. In the end I felt the manager wanted me to quit because she would purposely exclude me, make me feel bad for forgetting some things, or for how I would do a tasks.  I did express in the interview I was a little bit slower but  I felt the manager used this information I shared against me which honesty made her even more short with me. I do wish this job would of worked out. But, it didn't because I couldn't deny the fact that I was being treated not equally like the other employees/peers and I knew I had to go because I know my self worth and how people should be treated and this ain't it!

Typical day working a shift by yourself is usually perfect. Could not be an easier/more likable job out there.
 Any time you work with the manager of the store, that is a different story. The manager only bosses the employees around, and does the minimum amount of work she could possibly do. She is incredibly new to being a manager. Granted, she is only 19 years old. The owner of the store is also a terrible pain to be around and she is horribly disrespectful to everyone.
 I learned a lot working at GJ, and overall it was pretty nice working there until the manager and the owner became unbearable to work with any longer.
 I would say the hardest part of this job was the time of the weekends where the job is very fast-paced. Making drinks that quickly can be stressful. Along with trying to ignore the management as much as possible, that was as hard as it would get.
 The most enjoyable part of the job is just the job itself. Very easy and laid back for the most part.

At the beginning of a typical work day I would, count cash in the drawer, set up the espresso machine, and food prep.  During the faster times I would work together with my co-workers and prep the drinks for them. Also, during the slow times I would clean and restock the service counter.  If there was something running low I would notify management.  Closing consist of cleaning the espresso machine, dishes, counter space, seating area, and the floor. Then I would recount the money and fill out a deposit slips. What I have learned while working at Gloria Jean's Coffee is making different drinks, customer service, attention to detail, and how to work the register and banking.   Management provided me excellent scheduling opportunity during college around my classes  and college activities,however management was not always attentive to customer needs, supplies, and demands.  I worked with other college student inside a mall.  Gloria Jean's was the only food and drink service inside the mall.  The hardest part of the job was to create the delicious drinks without the right ingredients and the most rewarding part was satisfying peoples needs.

Horrible pay, sarcastic and two-faced manager who talk behind your back to co-workers while showing a friendly and smiley front when working with you.

Manager only uses mouth to work and orders people around and does not do the proper steps of extraction of espresso nor show adequate latte art skills. Coffee place doesnt callibrate their coffee daily and does not store their beans but left it overnight in the hopper to lose flavour. Lol. 

Blind franchise owner who believes that the manager is a good one. And promised staff with appreciation dinner for hitting sales target but it did not happen for many months until now. Lol
Lack of staff care or promotion path. Full timers get paid mininum peanut wages. Franchise owner only cares about making profits and not really care about staff. Always spying on staff through the store camera and always nitpicking at anything he doesnt like.

The hardest part of this job is the large volumes of customers that come through. Holiday season and weekends are awful and the current owners/managers rarely put enough people on staff to deal with customer demands because they are "loosing money".
Management also is not dependable for ordering or purchasing items needed. The store is often without certain ingredients for drinks and out of many of coffee bean flavors that we sell. Management also for a very long time would schedule their workers so it was impossible for the staff to take breaks. 

The most enjoyable part is the staff. Most are friendly and easy going.


This job has taught me how to make coffee drinks, run a register, and how to manage people. 





I worked at Gloria Jeans during the holidays and was hired just  before the season started therefore, I had to learn very quickly. Having a line out the door was not at all uncommon for the season. The drinks were more complicated than a Starbucks and those including espresso were far better quality. I learned how to work quickly and efficiently without sacrificing quality of service and product. We had a much larger team than the Starbucks I currently work in and those that I worked with made an excellent team. It was tiring work but I loved the feeling that I had really accomplished something by the end of the shift.

Mary, was one of the first people, that taught me how to help and be aware of my surrounding no matter what I was doing,  To be productive, thoughtful, to listen careful and confident,  Especially how to obey by the health and food standards. Of course also show me how to tell the different types of coffee beans and acidity,, and after taste.. all the different variety and types of beans and flavors.

The hardest part of the job I believe is having to work the Holiday Hours and staying up with the schedule and having time for the family.

The best part of the job was trying the new types of flavors and free drink a day!

The work itself was easy and the hours were incredibly flexible, very easy to work around a college school schedule. Management was poor from time to time as most of my managers were students as well so it was difficult to communicate efficiently from time to time but generally was not a problem. The work was not only easy but it was interactive and diverse as there were probably over three hundred recipes for different things we were required to know in order to advance to a shift leader. Once in a management position i was able to change things to run more smoothly that some of the other supervisors were not willing to recognize.

Every day was very busy. Customers could be rude sometimes. But the day went well if the crew working was made up of those employees that wanted to do their job as expected. There were some who avoided working, and it caused problems. The place is often understaffed, so one neglectful employee can make it very difficult to run the business. But I learned that quality work, a kind and friendly approach to customers, and a cooperative spirit among coworkers can make even the busiest day at a business run smoothly. The hardest part of the job was dealing with less considerate customers or coworkers, but a good coworker or a kind customer made for a good day.

My experience working here was one of the worst times of my life. Despite loving all of my coworkers and my manager, everyone was driven to quitting or being fired because the owners are absolutely insane. I was insulted and called names by the owner to one of my coworkers and thoroughly belittled by the owner's delusional wife all because I didn't greet her one day after she told me I had a poor work ethic and when asked for proof on how I was doing poorly, she showed me a singular picture of a sink. The place is absolutely filthy and the owner has no respect for his workers or the customers.

Top Job Titles	Average Salary
Barista 9 salaries reported	$15.50 per hour
Shift leader 1 salary reported	$20.33 per hour
Assistant manager 4 salaries reported	$11.75 per hour
Shift manager 1 salary reported	$14.00 per hour
Security guard 1 salary reported	$22.50 per hour

Working at Gloria Jean's Coffees: Company Overview and Reviews

Gloria Jean's Coffees

Gloria Jean's Coffees Ratings

Popular jobs at Gloria Jean's Coffees

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected