field service technician

warehouse associate

production worker

accounts receivable clerk

director of finance

Glory Global Solutions

Worked for this company for several years now in the Northeast. They throw you on nightshift anytime they feel like it. Force overtime whenever they want it which disrupts personal time be it your own or with family. Then they stagger your hours so you can't even collect the overtime. They play favorites a lot and found out that DSM's collected 20k + in bonuses, higher management made more and the techs made under about $700.00 if that depending on your pay scale. Pay scale is grossly out of scale with senior techs who cannot even fix the current/newer equipment and the more advanced techs making less. Tech's fired for certain infractions but others let off the hook.
Disconnect with Watertown Training and Field Service with no management backing for the field service.

Found out the average pay scale last year was 2.5% with favorites getting paid more. On call is atrocious with all sorts of random accounts with different times and on call pay is cheap for what the company is asking for from the technicians. Senior management's opinion is that tech's are only complaining because now they actually have to do something. Really great and wonderful outlook by the leadership.

Also, found out that upper management has a secret mentoring program to which they already have the individuals picked out and in training in advance. 
I applied 3 times for opportunities which I am qualified for but was never chosen. I did some investigating and found out upper management already has certain individuals being trained for the upcoming positions and only give the illusion as if the opportunities are fair game to the employees. I have updated my resume and currently looking for employment elsewhere. This ship is full of themselves and upper management is only about themselves.

I worked as a remote service field technician meaning that I had my own area to manage everyday. Its awesome that this company provides you with a company vehicle, laptop, cell phone, tools, and credit card. You can opt in to use it as a personal vehicle (75 miles per week) for a fee per month.  

Depending on who is your manager, you can have an easy work life or an extremely difficult one, even if you hit all of your numbers and are a reliable technician (KPI's). This company doesn't try to incorporate a "family" feeling so do not expect company holiday parties or any type of employee appreciation event. The bonuses you receive are nice but it depends on how the company did as a whole, so if the Sales department underachieved, it hurts the Service teams' bonus.

I loved how independent you are out in the field. I love the relationships you build with fellow technicians and the customers in your area. Just be wary of potential backstabbing that can occur if a fellow technician is trying to become a manager.

Although there are opportunities to move up in the company, it heavily depends on "who you know" instead of "what you know". As a field technician, there are 3 levels : Customer Service Technician, Expert ST, Master ST. Moving up between the level grants you a one time bonus but your hourly rate doesn't increase (that depends on your manager). But as you move up, the expectations and potential side projects do increase and actually becomes a requirement to "move up" in tech tiers.  So basically more work, same pay.

Overall Glory Global Solutions IS A GOOD COMPANY to work for as long as you have a good manager.

Work as fast as you can, expect that your efforts will be diminished and unappreciated, continually expect you take on more and more even when you are struggling with the work load you already have.  TYPICAL CORP BS.  If you enjoy continually being pushed and micromanaged, you may like this culture.  I found it stressful, unfulfilling and toxic.  ZERO work/life balance if you want to move up and no recognition of your experience and knowledge that you bring to the table.  Management doesn't understand that people don't work JUST for the pay check, they also want to feel seen, heard, and appreciated.  Don't get me started on month-end:  COMPLETE NIGHTMARE- 3 days of working 12-14 days and then no recognition or accommodations for the personal time you need.  If you are an exempt employee they expect you to work OT to complete your tasks but if you want to take time off- it's either PTO or sick time rather than allowing you to compensate by allowing time off without having to use your PTO or sick time due to the OT you are NOT getting paid for.  

I've enjoyed my position at this company and have watched many people come and go.  Although I was hesitant at first, I've been there for 8 years, so that must say something.  I get along with all my co-workers and we make a great team, those of us who have been there the longest, along with the newcomers.  It's always an adventure.  

Since I have been there we have changed ownership 3 times and have had 3 or 4  different managers, so that was always stressful but I've adapted to the changes.

It's nice to see companies change and grow knowing that the employees have a big part in it's success.  We get yearly bonuses for the profits the company has made and that means a lot.

I would have to say the hardest part of the job is knowing someone is not doing their part and management does not step in.  The customer comes back to us and we have to hear all the complaints.

The perks are that we get food catered in a lot when we are short staffed or have to work holidays.  We also have fun events and support many local charities.

Company pay is good and benefits but that’s about it. The equipment is over engineered junk made in Japan. The senior technical people don’t even know how to fix it. On call 24/7 basically. You can get a call 3 hours away at 4pm you are expected to complete it. Never know what time you are getting home to your family. And on Call weeks ha ?? Sky’s the limit meet the SLA is all that matters! Company is throwing everything on the tech to save money and grow! Dispatcher, parts, tech support it’s all on you! Good money but not enough for the stress!! If you are single and don’t have a life it’s a perfect job! Company culture for techs is not geared towards the Tech. Everybody above that seems happy! The techs sacrifice the most and are abused the most! Must count for every minute of the day! Micro micro managed! 

Job Function. You would drive to various financial institutions and perform maintenance or repair on cash automation machines. They do provide excellent training if/when they send you. Training in Wisconsin was great and the staff there treated you great. You would work remotely from home and receive service calls on a company phone.  Dealing with your local supervisor was a nightmare. Crazy expectations, work goes unappreciated and a lot of the paperwork you have to do is unpaid. No overtime allowed cause that would cut into the supervisor bonuses.  Don't do it unless you enjoy being belittled! (Mix of my thoughts and another techs review, they said it well)

I was a technician for 2 years. Driving a company vehicle, You would drive to various financial institutions and perform maintenance or repair on cash handling safes. They do provide excellent training and support.  Training in Wisconsin was great and the staff there treated you great.  You would work remotely from home and receive service calls on a company phone. For the most part, it was an easy job. Dealing with your local supervisor was a nightmare.  Crazy expectations,  weekly stupid meetings via phone and alot of the paperwork you have to do is unpaid. No overtime allowed cause that would cut into the supervisor bonuses.  He cares about himself.  First 6 months was great. After that it became a joke. Don't do it unless you enjoy being belittled.

I really enjoyed the time I spent working for Glory. They provided a company vehicle, all the tools and training needed to do your job, and KPI requirements were clear and concise. Some management was spectacular and really cared about you as a person while there were some that only saw numbers and could make your life miserable. With the territory sizes, meeting metrics could be very challenging if you live in a bad area for traffic. And, the worst part of the job is that when you are on-call, you cover at least 4 to 6 other territories besides your own which means you can get calls a hundred miles apart and on equipment you are not trained to repair. 

a typical day at work is running customer calls repairing banking machines and teller software issues.
I have learned a lot about working in a high customer service environment.
when I started we had a great manager that lets us tae care of business, but after a management change we are now getting micro managed out of the company.
my co-workers are some of the best technicians in the industry and great at what they do. all however are looking to make a change due to the current situation unfortunately. 
I love making my customers happy by doing everything I have to do to give them what they want.

Field Technicians work very long hours each day to service VERY LARGE AREAS and are not commended or appreciated. Management  only recognizes the negative things that happen on a daily basis.
Management are not honest to employees or customers!
 There is no room to move up  in the company. 
VERY MICRO MANAGED !
If you are looking for a career this is not the job you would want...

Top Job Titles	Average Salary
Field service technician 308 salaries reported	$25.20 per hour
Warehouse associate 12 salaries reported	$19.88 per hour
Production worker 1 salary reported	$19.50 per hour
Accounts receivable clerk 8 salaries reported	$21.31 per hour
Director of finance 14 salaries reported	$151,286 per year

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