software engineer

content specialist

senior software engineer

specialist

senior sales specialist

GoDaddy

I have been a GoDaddy employee for about 5 months now, almost half of a year. I am in the Inbound Dept working as a Sales & Technical Support Agent.

I have a lot to say about GoDaddy so I am going to try to effectively communicate why it is not a good company to work for. They have their nice, state-of-the-art building in Tempe with a cafeteria, customized themes and colors, gym, comfortable "GoDaddy" related seating (couches, chairs, etc), but on the inside, it's all sales related.

In training, you are taught the basics of GoDaddy's products, and you are taught the basics about providing technical support to GoDaddy's customers. In the first two weeks, you are taught the basics, and then you are tested on that knowledge. If you don't score a certain percentage, they fire you. I was fortunate enough to pass the test. After the test, you spend another two weeks on the phones speaking with customers. In training, you are not taught sales tactics, which is all an Inbound rep does. They may say that the job is a lot of tech with a little bit of sales, but it is very much switched. They over-emphasize sales and teach you some basic tech. Think about it this way. When a customer calls in, more than half of the time, they are not looking to buy anything. Probably 90% of the time, they are not wanting to buy anything. All they want to do is get their issue fixed so they can go about their business day. You are expected to flip the call from a tech call to a sales call, and you are taught to get them to buy the max term, the most expensive product, and for as long as possible.

You are not taught that in training. You are not taught how to overcome an objection. In fact, you are not taught how to overcome any objections at all. I have been working for GoDaddy for almost half of a year now. In the first few months, I have to admit that it was fun. As a rep, hitting $1,000 in sales is a fun goal to attain. In the team chat, everyone gets excited for you when you do. We call it "comma." When someone hits 1k or more, they post in the chat "comma!" and everyone celebrates. It quickly gets old. GoDaddy is a burner job. GoDaddy is a job that you should get as a "meantime" job while you are looking for something with more stability.

Recently, my supervisor sat our team down and he explained that he will be listening to calls and if we are not mentioning and closing sales on GoDaddy's "new" products, he will be pulling people and writing them up for failed expectations. As a rep, you are required to follow a structure. When someone calls in, you are required to provide technical support to them, and while you are doing that, you are required (it is an expectation, if not followed, you get in trouble) to ask them business related questions to see if you can sell them something. Once again, for as long as possible and for as much money as you can possibly get. You are already expected to do that. In addition to that, he said he will be writing people up if they don't sell promotional items, marketing, security, optimization, etc.

I am very happy that my wife and I have found me a new job. If I didn't want to make my resume look good by adding my almost 6 months of working experience at GoDaddy, I would not finish out my final few days at this company. If I was asked on a professional standpoint if I enjoyed my time and experience at GoDaddy, I would say, "Yes, GoDaddy has been a good experience, and I am fortunate to have it on my resume." On a personal standpoint, I would say no. That is why I am writing this. If you are considering working at GoDaddy, don't do it. You will only stress yourself out and your family out. You will quickly reach burn-out. I really hope that if someone is reading this, if you get a job there, look for something better immediately.

Company #1 would be customer support and the business processes that support it. People who are looking to join GoDaddy customer care need sales experience and need to be trainable to learn our products. Familiarity with technical topics is helpful, and you will receive a base salary plus incentive-based bonuses. You may also receive a small amount of RSU stock each year. People in customer care (C3) generally understand our products pretty well but don't know much about the engineering process or the teams that make those products. That's something we could do better - these teams should know each other. What happens is that the "advanced" support teams know the development teams because they will escalate support incidents back and forth, etc. It sounds like they have fun in C3 - we hear tribal battle cries every afternoon; they have a popcorn machine and some games that anybody can use, and the people I know in C3 are "good people." As for salary, about six or seven years ago a friend of mine that was a new employee trainer said that first-year reps made an average of $45k per year - I would assume that number is a bit higher now. But of course, it's phone support and sales, so all of the unknowns typical of that kind of environment come into play - quota, hitting your bonus marks, etc.

We promote from C3 to engineering on occasion. This is not expected of a C3 employee but not terribly uncommon. If you have (or acquire) good technical skills while in C3 we may have you do a "safari" for a while, where you work with one of the engineering teams so that we can tell if you are ready for the switch. Engineering isn't necessarily a "better" job as in "more satisfaction," but it is "better" as in "better pay" and possibly "better job security."

Company #2 is software engineering and the business processes that support it. I am in company #2. :-)  People joining to be software engineers need to know their stuff. We will put you through our own internal Hacker Rank library to see what you do and don't know, as well as personal interviews. Your pay will be base salary plus an annual bonus that is largely determined by company performance (always good so far) that will have a target of 10 or 15 percent (I've always gotten about 10 ... it's the new-regime people who came in at 15). You will also have unlimited time off with no record-keeping. The trade-off for that is that GD does not have to pay you for accumulated vacation time when you leave because you won't have any. People in software engineering know the products they work on and the ones they own, but frequently don't know about the others. They also will not know as much about C3 as they should (except for the "advanced" C3 teams, as alluded to earlier). As for salary, this can vary a lot by skill and location (I am in Iowa). I know one new college graduate that we offered $70k to 75k to for software engineering. This would have been a six-figure offer in some of our more expensive markets (Seattle/San Francisco/Boston). I also know an individual contributor in Iowa who makes about $275k for salary and stock (not counting benefits). I don't know too many others (we don't discuss it too much) but the ones I do are all basically between $120k and $180k for salary. Iowa is the lowest-paid geo out of our US offices, so presumably, you can jack up those numbers based on cost-of-living.

When I first interview everybody seemed very professional and seemed to be wanting to help a person succeed. The training process was wonderful, great instructors and a very informative and well structured process. I was at this point very excited to be a part of such a wonderful family. At this time that is how it felt. After graduating from the training we all were excited to be a part of this wonderful company. The office was set up really cool and seemed to be a very fun and healthy environment. I did have a concern after we all went to our assigned departments and all of my friends from training seemed to be dropping off. I understand that sometimes certain companies have a  high turnover rate but I just thought to myself, some people can't handle fast pace sales job. That is what it is unless you are director or were hired for a specific need. I thought it would nice to start to as a sales Guide and work my way up to some cool technology position or management role. That is what I was told from the beginning in training. They would bring people in from each department to tell there story of how they moved up and how it was really wonderful to be here. I truly believed I had a future. My first supervisor was awesome!!! He listened and would give great criticisms and what I should change and how the metrics worked. My second supervisor was great in different ways he would be on the call with you and in real time help you succeed. If I could of stayed with supervisors similar to them I could have succeeded. So here is were it got to the dark point, it was right before the 2021 election Trump and Biden. I would get calls and being a good sales person I would agree with or try not to say anything negative about either party. I unfortunately think I was on the wrong side. I would get a lot of calls with people and would agree with there point of view and slowly my calls went from potential sales to horrible angry people who could care less of anything I would say, they just wanted me to get the Managed Wordpress they spend $12 for the year with a coupon, to work as if it were on a VPS. In my heart I feel this was by design. I eventually could not hang on anymore and asked several times to be transferred to a different department and that I was burning out. My supervisor was so horrible he didn't realize that I had one more PIP (Performance Improvement Plan) and I was up for termination. I am not blaming any one person, it just seems if you are not part of a certain culture then you are forgotten. I truly did like being there at first and the supervisors started out great and then all of a sudden I was dropped into bad supervision and forgotten about even after I had reached out to be moved to a different department. One last note to the IT department, they were awesome from the beginning to the end. They would always fix the issue and have great solutions, so a great big THANK YOU!!! to them. :O) 

Having been with this company for 6+ years, I saw my gross income decline every year - from 50k to (recently) on pace for 35k. Mostly due to changes with the organization and surreptitious changes resulting in less commission. 

It was once a very desirable position but its more like a revolving door now. People are let in with little tech requirements ( IE: cant cut and paste text, no computer experience outside of Facebook, and or no real ability to speak properly on the phones. This makes its difficult to gain trust with customers who some of; have called in for the 3rd to 5th time that day. 

The customers you would get on a call are not them same ones of days past (very nice and pretty good on a computer), in my opinion they are very rude, demanding, stage 5 time wasters, and all feel entitled. Most customers don't know what an address bar is or even how to type a ( ! ) on a keyboard. You will be spending a great deal of time on pre-basics of computer use within most calls. 

Contrary to years past, its very difficult to makes sales (required keep your job) . The products are often broken and you are the front line defending the company. The company/marketing will give products away for almost nothing, making it extremely hard to up sell or extend terms. Customers will most often have better discounts than agents are allowed to use, and the agents who make it and do really well (some sure do) hammer people with products and useless add-on's they don't probably ever need. Look for older or confused customers and sell them the kitchen sink. More recently the agents work less together and its now a cutthroat floor where you will often have to fight to get a sale that was taken from you; as most customers of this company don't buy on the first call and agents seldom work together often anymore.

I had stayed with GoDaddy hoping things would get better but they are under massive changes. It was not uncommon to see people join and leave one day to a week later. Should you stay for several years, the vacation is great (5 weeks paid) when I had left. I could never enjoy it as i was always close to broke nearing the end. The departments are all extremely helpful, if you had a HR or Payroll issue they would always be right on it. The Company is paperless and that's a pretty cool thing , lunches are almost free and good for awhile. 

Overall, its a place to work. That's it. Its not a .COM, it's now just a more hip call center, you're going to have a lot of stress, and you might get lucky here and there ... some do get random huge sales, but its not often skills if you had a bad or good day, you really have to push things you most likely don't want to force on people to keep the checks coming.

I am in the customer development team at Godaddy in Hiawatha Iowa. My current position puts me in a position to call out to existing customers to make sure that we are meeting their online needs. That is what the position is supposed to be. What the position is really about is lets call customers over and over and then try to sell as much stuff for the longest period of time we can possibly extend it out for. Outbound calling is not for everybody. Even people with outbound sales experience will tell you this is a challenging role. So in the interview process for this role, they tell you that the bonus to be made in this department is top in the company. I will agree that SOME bonus checks are bigger than what is typically seen in inbound, but those do not come consistently and most of the agents in this department would make more of a bonus check had they stayed in inbound. You do not get a pay increase for this department. In the interview process they are really good at selling you on what the department would be like if we actually followed the moto of wanting to help the customer, but instead when you get the position you find that its only about helping the customer if it involves making money on new products. You also learn that even though you have now started in one of the hardest positions the company has to offer, you do not get a pay increase, your bonuses are smaller than they would have been if you would have been an inbound agent, but you also learn that you will be taking inbound calls and doing the inbound job sometimes for weeks at a time with a goal for the same work that is more than twice as high. So even though we do the same work, we are not paid more hourly, our goals are twice that of a normal inbound rep. Here is the best part. When you ask to go back to inbound they say that there is a department freeze and there for we cannot change positions. There can be many open positions available to move to but instead they would rather fire someone for not meeting those goals or make them so miserable that they quit rather than move them to a place that would benefit the company and the employee. There was also talk of "Taking out the trash" where basically is was presented by management that if someone does not like their position and they want to move to inbound then they would rather move them out of the company by any means possible than to move them to a more suitable position! I could not believe this! I like that Godaddy over all has a great vision. I think the CEO is AMAZING but when it comes down to directors and managers, I think they have the values of this company all out of perspective.

prior to working at godaddy i worked for their competition for 4 years at Endurance and would recommend Endurance to anyone that was flushed by godaddy, more fair , they treat you like a human being and not expendable garbage. That being said here is my review.

1.)training is great. you get it or you don't and training is a little sink and swim but i have no problem as the program was the one thing i think was great there

2.) goals are really high / Attainable  but at the cost of customer service (sell people things without proper expectation). you basically win the customers trust and resolve their issue but if you don't accomplish this in about 10 minutes or so your mission is now the get the to next customer to make your sales goals. Accountability for resolution is second to making quotas. think used car salesman.

3.) 3 strike policy . 2 prior strikes don't drop off till 12 months go by. Godaddy is not flexible on this at all and will pinch you after 3 strikes, you get a "review" aka (fired) basically the bright side is you stick around couple days to couple weeks and then they can you. ( this leaves me particularly sour because in my 5 months i had 4 total managers i cycled between and the transitions where pretty bad and caused confusion with goals and what expectations where. This ultimately lead to an unexpected "review" for me meaning i did not make goal. I missed goal by i tiny bit. 

4.) lastly it is pretty bad when nobody asked why this happened to me. they had 2 managers take me aside and tell me the bad news instead of the one making the decision so i could plead my reasons. 

lastly that very month i was let go i had improved dramatically and was making efforts like crazy to make goals even after my "review" where they make you wait 2 weeks knowing you are basically fired. and the decision they make is to let you go anyway. I think this company is losing big time because of the way they have changed. probably pleasing stock holders now instead of customers and employees and doing what is right. i never had these issues with my prior employer and it is 4 years against their few months of bumps. I would say pass this up if you are looking for a company going somewhere where you have a future. 

That is all for now. Best of luck

A lot changed after they went public.

Its a great call center to work in, you have what you need, people are very friendly, and everyone likes their job. Casual dress, its like being at home most of the time, including the free tea and coffee, but don't let that, the lovely big slide in one location, and the GoDaddy Holiday party fool you. 

This place is about sales, that's IT. If you don't hit those ridiculously high numbers, you may as well kiss your job goodbye. I have been with them for years, I have seen the changes. 

They keep altering the bonus structures to "make it better" for us employees, it doesn't, everyone will tell you it doesn't, its all about the upper management making more money and the investors staying happy. The staff are very stressed with selling. If a customer isn't buying, you need to get off that call. Managers do NOT like taking calls, even if requested by customers, you are expected to handle that angry/cursing caller until you are so worn down you want to quit. You can't hang up on anyone, you'll get fired. 

The benefits are excellent, but in no way does it make up for the constant threat of your job being in danger. The constant bonus structure changes have taken away money in the thousands from employees, turnover is high. Those that make it are aggressive in sales, and customers know it. I hated getting calls where the customer was being pushed enough on a tech issue to buy something, that they hung up to call back and get someone else, then yell that they didn't want to be sold anything. 

After initial training, you are thrown to the wind and training after that is minimal at best. You aren't TOLD to train at home online, but its mentioned as an option. I don't get paid to train at home especially when i ASK for it at work repeatedly. GoDaddy wants money in profit, they want to corner the market in their respective area, and if you can't cut it, there's a revolving door of people waiting to come in and take your seat. 
Your sales goals keep going up, bonus keeps going down. The ridiculous stats they have will also cut your bonus....heaven forbid you have to be in the bathroom longer than a few mins, don't get mostly perfect ratings on your calls, or pick something else in the LONG list of requirements. 
You can't promote unless your stats are perfect for a certain amount of time. Good luck with that. I have done it, but not without stress so bad medication was required lol

So yeah, they eliminated by entire department. And it's not because we were an unneeded expense. Do to the nature of their business, Go Daddy is required by Federal regulations to have a 24/7 security presence. It's also a significant selling point, ie: their customers' data is safe and secure.

So our department was necessary...and they outsourced us anyway. And that was after they LIED TO OUR FACES ABOUT IT. They lied. They lied their freaking butts off to us and looked us in the eyes while they did it. And to this day I'm not even sure why they did it. We weren't an unnecessary extravagance and they absolutely did not save money by outsourcing us. And they didn't even just eliminated their security department. They eliminated their entire support staff. Security, facilities, grounds-keeping, custodians. All of them gone. And all the small businesses that did vendor/contractor work for them? Gone too. Replaced with the big contracting company. I bet Go Daddy doesn't want that to get out. The fact that this corporation that's supposedly all about "empowering small businesses" boot out maybe a dozen small businesses and gave the work to a gigantic corporation.

Communication was also notoriously, IMPRESSIVELY bad from the management. I lost count of all the different communication tools we had access to but somehow they frequently failed to use any of them. I've never worked with so many trained and educated adults who were so incredibly bad at communicating. I once received an email from my boss there with no title or heading, it consisted nothing but  and I quote"?". That's it. Just a question mark. Obviously he had a question...but a question about what? And at an employer where every person in my department had an office phone, a personal cell phone, a work cell phone, email, and an office messenger I once had another manager call the front desk, had them transfer the call to my coworker's cell phone and told that coworker to tell me to call him.

And if indeed allowed any profanity at all in this review, I'd be more accurately describing my thoughts and feelings about Go Daddy as an employer.

So did I get the job or is this going to be an initiation trial?  The interview is one part then you have to score higher then a certain level on each 7 to 8 test on the class, which if you are not a game player or mess with all programs your computer comes with, it can be a challenge.  If you hit below the standard mark on the final on the 2nd week, you lose the job and have to reapply. This should be told to you in the interview. That means get accepted to an interview again and go through the entire process for the $15.00 job, which most companies in Arizona now pay $17.00, do not be fooled.  Arizona is the CAPITAL of call centers. There are hundreds of them and GoDaddy needs to step up on the pay rate and the Matrix Goals are way too high for commission. In 25 years of working 100's of call centers, this is just another job. It used to be a place everyone wanted to get in to, now just another call center and pay rate for a prestige company is a joke. The call center is no comparison to others I have seen. Yes they have a lot of neat and new things there oooo, big deal, that does not pay my rent or put food on my table for my kids which I open my eyes to each day and drive 1/2 in the worse traffic to get to 15 to 20 minutes early and "NOT GET PAID FOR" , just to turn on "THE COMPANY'S" equipment for me to do my job and start getting paid.  So if you add up each day of 15 minutes of "YOUR" time which "THEY" do not pay for,  it is an extra 20 something you are getting jack for on your check and when you multi that by month you are losing close to a $100.00 they do not pay for much as other cheap companies do in the industry.  In the old days, (1990's) you would get paid the minute you turn on the computer because you are now using their equipment. They provide the tools so you can do your job. If we provide the tools, we become the contractors and we set the pay rate per hour. Get it straight.  As mentioned, this is just another call center.  If $15.00 an hour will not help you in the cost of living or your habits, try another location. Just trying to keep it honest. I know honesty hurts, but it's real.

I had a commission based job. Meaning I would take calls from small business owners everyday (About 25-40 calls per day) and my job was to hear out the issue and help solve the issue. The way that most issues that customer's will have can be solved with a product that you can sell the customer. With time you will know how to solve a customer's issue without selling something cause its not a difficult problem and you just want to help out a small business owner without digging into their wallet, well by doing that you are putting your job at risk. This means you start to fall short of your sales goals, your average handle time per call, and your calls per day. You will then have a conversation with your Sup/Manager having them tell you that this might not be the best position for you and then recommended you switch to a different department so you don't get fired. So yeah finding out that you may lose your job because all you want to do is the right thing for the customer... not for me. I've been selling customer's products for a long time and got great at doing it, but if goals keep going higher and higher like they are now... it wont be possible to help out customer's like they are used to being helped. What kept me going? To be honest it sounds cheesy, but it really was the customer's. These are all people that said "I see a problem in this industry, and I'm going to fix it and love every second I do it" Then when they run into a tech issue and I get to tell them "Don't worry, you're in great hands now". Something about that allows you to build a great connection with the customer and hearing there success, and sometimes their horror stories is an amazing experience. If you work here I hope you love talking to people, but are also okay with being chained to a desk. Work life balance is not a thing here, but at least you meet cool people.

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