cook

room attendant

cage cashier

cashier

porter

Golden Nugget

During my short time at the Golden Nugget I not only learned all of the tasks that were required of me as a front desk agent, which was the job I was officially hired for, but also learned many more tasks outside of that title as well. I would often fill in as front desk coordinator when needed. When in position as coordinator, much more responsibility was required on the "back end" of front desk operations. For example, placing charges on room bills for various reasons (smoking fees, late check out, room destruction, laundry), checking guests out in system (LMS) and working closely with housekeeping to have the rooms "flipped" (cleaned) for new guests. Also, as coordinator, a close relationship with casino hosts was kept with regard to their guests. This involved, but was not limited to, room reservations and type, show tickets, transportation, bell services, butler services, wheelchair or motor scooter rentals, as well as allowances given to VIP guests for meals. I was also responsible for making sure guest comps were used for charges before the credit card given at the time of check in was charged. Overall, I would have to say that I learned a tremendous amount about hotel operations that the front desk employees are responsible. My co-workers were instrumental not only during my training process but also in making sure I applied the training to my duties on a daily basis as I started working independently. In my personal opinion, the hardest part of the job and most enjoyable were both one in the same; the customers.  I loved the parts of the job that required me to interact with the hotel guests but at the same time they also posed the greatest challenges. At times, despite our best efforts, it was not always possible to accommodate every request of our hotel guests. As a result, the guests could be a little offensive or even downright hostile towards staff members. The greatest challenge therein lies in my empathy for the customer's request versus the reality of the situation that meeting every demand of every customer is not possible.

I worked as a Valet Attendant from July 2017 until March 2019, including a short stint as a Lead Attendant. In that time I’ve seen no less than 250 valets filter in and out. Unbelievable turnover due to management’s complete lack of any ability to communicate with or work with their employees. The “take it or leave it” approach from management ensures that in only the most extreme of cases do valets stick around for any longer than a month. Constant, sometimes weekly training of new hires is exhausting and is 100% the responsibility of myself and a handful of other senior valets. Paid time off and shift-change requests are denied roughly 9 times out of 10 even if notice is given months in advance, and I’ve first-hand witnessed management reject a time off request for a valet’s daughter’s baptism with no explanation given. Management can and will hold you 1 to 4+ hours over your 8 hour shift, and if you’re on an early morning shift, expect this to happen every single Friday and Saturday; you’ll be running between 12-18 miles PER SHIFT, so it’s not hard to see how being held over can be a serious safety issue, but is ultimately completely ignored. Injuries are highly likely and absences aren’t excused under any circumstance. Favoritism is blatant, and the best shifts are all but impossible to get to unless you’re a favorite. Anything from an opened sunroof to a misplaced set of keys will result in an immediate write up, no questions asked, and they stay on record for an entire year, so two different mistakes made eleven months apart with no mistakes made in between will hold the same weight, and will 100% result in termination. It’s a fast paced work environment and used to be a lot of fun, but in recent months has become a shadow of its former self, and the money is only good on paper until you start to factor in the amount of ineptitude and disrespect you have to put up with to get it.

Let me start off by saying I did enjoy my time with golden nugget for the most part. I loved my job. I always came to work excited and happy because I honestly enjoy being a dealer.  I just did not like the company. The management is a joke. There is a lot of favoritism amoungst employees. It doesn't matter how many customers/guests adore you, how hard you work, or how great you do your job, or even how long you have been working there, if you aren't a favorite than you really don't matter and you will never get recognized. Some of the staff in Human Resources are unprofessional. They act like they are there to help you when needed, but honestly they don't care about you either. There is a girl at the front desk who constantly looks uninterested in her job, she's always on her cellphone and gives dirty looks to you if you ask her simple things which are part of her job. If you don't like being in front desk than quit, there are plenty of people unemployed who will do your job with a smile on their face. The food in the cafeteria is terrible. They should not be feeding us that. It is left over from the buffet so it's old food that you don't know how long it's been sitting out. It has even made employees sick. The bathrooms for the dealers are disgusting and always smell really bad, and are dirty. They also like to keep you part time, and work you fulltime hours but the will cut your hours at any given time. Their medical/dental benefits also are not that great. The toke rate is good, but these days it's not great since you never get fulltime position. Only other complaint is that when you are off work they will constantly call you in, literally the same day every week. What I can't understand is that if they know a person calls out every week on the same day why even schedule them? Why not give that day to the person who always comes in when called? Oh wait they aren't a favorite.. oh well.

Very laid back environment during the week days. Super busy on the weekends. Always an interesting day to see new faces and hear new stories. Brand new property to Lake Charles with new management and new employees so it took a while for policies and procedures to fall into place. Co-workers are friendly and always willing to answer questions and help. Very strong support team, and we are called "team members." Nobody is perfect, and some decisions will be made, but they are never "wrong" decisions, as long as you use your discretion and have an explanation. If you feel that it wasn't exactly the "right" decision, at least you've learned from it. The most difficult part of my job is not being able to accommodate my guests' requests. One other factor that makes my job difficult would have to be working night shifts. It's very hard to manage my clientele when I do not go into work until the late evening when it's too late to call my guests. I also miss being able to enjoy a weekend every now and then. It seems like every time I request for a Saturday it's a "black out date." I've been here for one year, and I am just now asking for one Saturday of PTO. Very hard to have a good quality of life with a difficult and inconvenient schedule. The most enjoyable part of my job is pleasing my guests and getting to see some of my co-workers.

I enjoyed the training the learning and the experience.  It was hard trying to absorb so much information in such a short amount of time. It was frustrating not to have a mentor to assist through the transition after the brief week of training. I  loved the people I worked with. The management was not hands on nor was the staff. . I sometimes felt like a fish out of water.  I became stressed and overwhelmed which is not good when you are trying to do the best you can but no one see's that except the people you are working with.  A more conducive work environment would have been helpful less turnover. Here is some suggestions. 
 
Develop a Code of Conduct.
Employ a Positive Actions Curriculum.
Help Students Develop Intrinsic Motivation.
Reinforce Positive Behaviors.
Make learning relevant.

That positive actions lead to a good feeling and positive self image.
Positive actions such as problem-solving, decision-making and thinking skills develop the brain and make us smarter.
Positive actions such as kindness, living the Golden Rule, and being respectful allow us get along with others.
Positive actions such as time management and managing our emotions help us better manage our own affairs.
Positive actions such as admitting mistakes and taking responsible for our actions allow us to be honest with others and ourselves.
Positive actions such as goal setting lead to personal growth and improvement.

A typical day consisted of walking the entire property: casino floor, hotel tower floors, exterior/parking lots, kitchens/employee areas, and the tasks that came with them: taking chips from the vault to the gaming tables, escorting slot department personnel filling ticket cashing machines, escorting cashier, keno, or other employees carrying cash from their respective areas to the vault, and mediating guest/staff relations. 
I learned a lot of what Police Officers can go thru, on a small scale. I would respond to a variety of calls, most times without cops being involved: domestic disputes, theft, physical/verbal altercations, overly intoxicated persons, fraud, vehicle collisions, etc. 
Management was terrible. I got a $0.26 raise upon the review of my 3-month probationary period, and that was it. There was always lots of rumors, gossip, and other unnecessary "drama".
The hardest part of the job was what made it fun, almost addicting: never knowing what would happen in a shift. No one can tell the future, of course, and the thought of walking casually around the casino, then having to respond to a situation that's physically threatening was exciting.
They never gave defense classes or other training. It was mostly a "wing it" by each situation job.

The Golden Nugget can be a great place to work but if the upper management would take the time to actually listen to middle management about concerns and possible jackpots that could cost a few jobs that has been expressed by the actual everyday workers would not only benefit them but looking out for the company.  I have personally been written up and suspended for bringing these concerns from front line employees and the outcome,  just get a smile and a nod.  Dont even know what that means except they want you to make the decision and if its right they look good,  if its wrong your holding the jackpot.  Plus only casino I have ever worked at were you unless handicapped or upper management have to pay $40 or more from your own pocket to park at a neiboring property so make sure you ask ahead of time cause they wont tell you that until you have gone through the hiring process plus you have a ridiculous amount to pay for beneifits.  Hope this helps your decision and find out for yourselfs.  Goodluck

There were some things I liked while working there. Food was good in EDR, Decent paycheck, & steady schedule. Although the only people who actually appreciated the work I did were the employees, not the managers. It’s just a title they wear, they aren’t professional. I’ve noticed there were a couple of departments who only had a certain race like EVS. They won’t hire anyone else and even if you do get in, they will push you out because you aren’t one of them. Stay away from it. Be careful with the attendance points. I fixed my attendance record after getting written up and when they realized I wasn’t doing it anymore they started to write me up for performance issues. They were harassing me trying to look for reasons to let me go. They claim they have an open door policy, but it’s a lie. HR is so incompetent they won’t answer my requests and tried to get me to change my story. It only looked bad on them because when they checked the cameras I was telling the truth. They get so butthurt if you call them out on their drama and won’t give you an apology. They don’t care if you are a hard worker, they will only talk about you behind your back no matter what you do for them.

Working the day shift was the best choice I could have made. I heard stories about the crazy and rude drunks during the night, but the day shift was definitely more tame in that department. Since there are less dealers on this shift I got to know everyone quite well and they were wonderful coworkers! Honestly, I'd say that my coworkers were the best part of the job.

I was only working part time, about three days a week, and I could easily pay all my bills. This is a great job for college students. Management was always good about working around my school schedule. 

You get minimum wage as a dealer, but the tips heavily make up for that during the busy season. Don't expect to get weekends or holidays off, because those are the highest paying days for tips. You have the opportunity to learn more than just one game which keeps work interesting and fun.  Ultimately you're getting paid to stand around all day playing card games and such with people; hard to go wrong with that. (So long as you are good at dealing those games)

There is no leadership from the Food and Beverage upper management. It's no wonder that they have a roach problem. If you are liked, upper management doesn't monitor your area. It's the same old story; who you know, not what you know. The restaurants are very under staffed. The On-Call staff are all scheduled five days, so if you have a sick call or two, there is no one to call in.

There is no oppurtunity for advancement. I worked there for three years, and when management positions opened up,I wasn't even asked if I was interested or even interviewed when I expressed interest in the position.They always hire from outside for department head positions.

As for pay raises.I never received a raise. However, the owner acquired two casinos during this time. And not only are there no raises, they want to start an Assistant Manager with a required
college degree in the low $30's per year. Plus, you can expect to work at least 54 hours per week.

This is not the Golden Nugget of the of past. And the employees who have been employed there for several years will attest to that.

Top Job Titles	Average Salary
Cook 1 salary reported	$19.02 per hour
Room attendant 5 salaries reported	$17.72 per hour
Cage cashier 6 salaries reported	$14.75 per hour
Cashier 6 salaries reported	$15.75 per hour
Porter 4 salaries reported	$18.30 per hour

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