medical records clerk

greeter

registration specialist

physical therapist assistant

patient services representative

Gonzaba-Medical-Group

I worked as a patient care representative, taking various phone calls for Gonzaba Medical Group providers and staff. Although from a glance this might look like a call center, this is not a typical call center job. You are here to save lives and make a difference in the lives of people, and the people you communicate with whether it be the patients or your peers and it really shows. There are no metrics involved, you only have to show up to work to be successful and have a passion for helping patients, mostly vulnerable populations such as the elderly or disabled. A typical phone call can range from scheduling or cancelling an appointment, refilling a medication, or providing someone with basic care over the phone. The challenging calls can be those emergencies, but remain calm and you will do fine. You have plenty of people including supervisors here to help you. Other healthcare call centers still place to much emphasis on numbers rather than the people. Being in San Antonio, you tend to work with a lot of people in your community, so there is a deeper connection. If you are looking to start a career in healthcare or simply just looking for a 9-5 if you are retired, then this is a great place to start. During the pandemic GMG really put a lot of emphasis on not just the patient, but the workers themselves by rewarding them and offering bonuses. The only downside would be the pay, but again it's a great place to get your foot in the door.

I worked there for 1 yr 7 months as a diabetes educator.  I was responsible for getting their diabetes education program accredited and before I left for another job, I was asked to speak to the medical director to share with him why I’m leaving and offer suggestions how they could change to retain a diabetes educator in the future (they lost about 4 educators in 5 yrs). The meeting actually was a meeting with HR rep and HR director (which wasn’t wearing mask despite the policy at GMG), medical director, assistant dept supervisor and my dept supervisor called in. As I attempted to tell them what they needed to improve, I was attacked by the HR Director as to why I didn’t raise my concerns earlier. I did but they fell on deaf ears. Essentially I was blamed for being unhappy there. I left in tears.  I resigned the following Tuesday. That same Wednesday I was told to go to HR. I had a feeling that I wasn’t going to come back (I moved out all my personal stuff out before I sent my resignation). Sure enough HR director told me they were accepting my resignation and I need to leave  (it was 10 am). I told them I had to go back to get my purse and coffee maker. The HR director told me my things were getting collected by my supervisor. Sure enough they come with my belongings and I was escorted off the premises. I have been a diabetes educator for 20 yrs and never in my professional career have I ever been treated this badly. 

The honeymoon stage is fantastic!  I am not disgruntled, just deeply disillusioned. I researched this company and waited  for months for a position there.  I was so excited  about working for Gonzaba! Every conversation radiated this excitement so strongly that it excited everyone I spoke to!  But that was short lived.  

There have been recent progressive changes that are more apparent to some than to others.  Consideration for a Work Life Balance is a joke. Gonzaba has become a HOSTILE work environment, unless you are a provider. Low morale is obvious and expected in this environment.

"Como Familia" (like family) is not practiced throughout company.

If you apply for a position it could take months to hear back because managment is so disorganized.  Can't blame the recruiters, they work hard with people to get people interviewed. 

Hardest part of getting a job done is dealing with management/leadership's. Indecisiveness, priorities and delays are major issues.  

Employees in general are great people to work with.  Conversating with new people everyday and matching the right people for each position is extremely satisfying.

I give Sr. Leadership a "D" rating.

Management has issues in communication with their employees. Also has favorites. Most of them have attitudes. when you ask for help or have concerns they give attitudes or have something smart to say.  When Managers come into work and you say good morning you do get ignored, or they will just walk right past you and not say anything to you only their favorites are acknowledged. They claim we are all like family but doesn't treat everyone like this. Dress code is only applied to the new employees. Women will come in there with short tight dresses showing cleavage and some wearing sandals with no back/ flip flops. Tattoos are supposed to be covered but again this only applies to new employees. I wore sandals and had a flower tattoo showing and was told to cover tattoo's/ at least half, and that I couldn't wear flip/flops sandals. two days later a Manager came in with flip flops. They have spys that will tell them everything you say or do. welcoming at first, but as soon as training is over thats when their true colors show.

I  worked at GMG for 12 yrs. At first there was so many great reasons to work in this Medical field and the work flow was fast paced which was a plus back in 2004 till 2011. Then new management came on board and that's where the childish employees increased. It became a battle field with all the childishness going around. I also noticed rude employees that made GMG patients feel uncomfortable. It became so ridiculous that I could not find myself working under these conditions. I to felt uncomfortable. I did try to reapply for GMG thinking things changed recently but I came to find out the management is still the same and nothing changed other than the departments closing. That same department that was managed poorly. I definitely saw that coming the day I resigned. As long as they still have the same management, I would not recommend GMG to no one for employment. Hopefully HR does something about bad management in certain departments.

What is the best part of working at the company?
When I left there   It was a miserable experience. If you are not part of the “clique” then you are a target 

What is the most stressful part about working at the company?
The terrible management and the lack of ethics   Being told one thing and then a different thing the next day. No one listens to the rules. They make it up as the go and it’s one way for one and another way for another 

What is the work environment and culture like at the company?
Everyone is a backstabber. The management is very devising. They don’t want anyone talking to anyone. They keep the departments apart and try to keep everyone in the dark about how they run things and don’t follow guidelines and if you know better and point this out then they target you and come up with ways to get you out 

What is a typical day like for you at the company?
Dealing with rude insecure immature people who walk around talking to the “in crowd “ and being rude to everyone else

Everyday I came into work and be ready to start taking incoming calls from patients. Some of the patients would recognize you from a previous call and that would be nice. I learned that I had to use my listening skills with all the patients. Use of your tone of voice was very important. Management was great, always trying to help us when we needed help and answer any questions for us. Most of the co-workers were very helpful and would work as a team. The hardest part of the job was when you would get an irate and at the end of the call you would change that patient's attitude and the call was an accomplishment. The most enjoyable was when we were not to busy we would have group meeting and go over all the updated news about all the changes. We would have pot luck lunch.

Overall GMG was a great place to work. I was able to learn valuable nursing skills as well as the basis of managerial work. The culture was impactful! GMG has many tenured employees and strives to maintain high retention rates.  Overall the management team was easy to talk to, they genuinely cared about my personal and professional goals and did their best to provide support to help me achieve them. The hardest part was learning the job, however I had a lot of interdepartmental support to help facilitate my learning. I loved learning new things and teaching new hires. I especially loved having the opportunity to have a meaningful impact when educating patients. 

Worked with the company for several years. Learned a lot and the people there can be very nice, but management is very poor. Favoritism and nepotism is prevalent. Family are in positions they have no business being in, and they get away with everything. Turn over is high. There are no repercussions for management for negative behavior, because HR is nonexistent. If you have an issue with management and if you do decide to escalate the issue you may be targeted and forced out. If they do not like you they will target you and find a way to make you so uncomfortable that you leave. There is very little to no growth opportunities, leaders are micromanagers and promotions don’t happen unless you threaten to leave. Very toxic environment. I would not recommend working here. 

Great work environment in the physical therapy area. Excellent work relationship between PTAs, PT techs and office administration. Very poor support and very little acknowledgement from upper management and owners. Witnessed company support MA week and RT week but never supported Physical Therapy month. The most enjoyable part of the job was working with my co-workers while helping most of our patients improve their quality of life. Hardest part of the job was saying goodbye to the patients in preparation for permanent physical therapy closure by the company.

Top Job Titles	Average Salary
Medical records clerk 1 salary reported	$14.50 per hour
Greeter 1 salary reported	$12.65 per hour
Registration specialist 1 salary reported	$15.25 per hour
Physical therapist assistant 3 salaries reported	$23.00 per hour
Patient services representative 1 salary reported	$16.25 per hour

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