cashier

merchandising specialist

apparel associate

senior customer service representative

greeter

Goodwill Industries of Houston

The company used to be about the people. Now it just seems to be about money. It’s very inconsistent with how things are ran. One minute we are drilled to work with our people and coach/train and make them feel appreciated.. then the next it’s you either make the money we want you to make or you’ll be replaced. They bring in new leaders with no non profit experience so they don’t seem to care about the mission nor do they care about our employees with barriers to employment. Our team members that were supposed to be the heart of Goodwill’s mission are the main ones who we were forced to get rid of to get someone else who could “do a better job” which really just ends up being one of their friends they’ll hire on. Even worse if you have a criminal background. They will work you to the bone because they know you have no other place to go with a felony. Funny how one of the company’s main core value is compassion and yet the district leaders are the main ones who lack compassion to their teams. The “Good” in Goodwill might’ve meant something in the past but now it’s all about profit.

*A typical day of work consist of extreem hustle and bussle. There was never a steady flow. It was always sink or swim. 
*I learned a few management skills, how to price items, and better customer service skills. 
*Management for the company, in all honesty didnt know their place. Most of them acted as if they were just an employee and most of the time was not mature with their position.
*Co-Workers were alright, but in a sense not so much because they constantly fished for information about people they had no business knowing. Basically they couldnt mind their own business and leave home life at home. (Mixing work and home life together) 
*The hardest part of the job, was never catching a break. We were always so busy and in constant motion. 
*The most enjoyable part of this job, was that all of the customers were regulars. And developed a friendship with them, enjoyed talking with them daily and seeing their faces just brightened up my day.

A typical day at work consist of enrolling new veterans into the program and inputing their application packet into two different systems; ECM and HMIS. The case manager will then complete 1-2 pages of case notes for the veteran. The case manager will then conduct any follow ups that are required for clients on their case load. If needed, the case manager will closeout any veterans that have reached their time of closure from the program. The case manager will also meet with any client who has a scheduled appointment to discuss housing opportunities or if the client needs supportive services such as: bus passes, groceries, etc. 

The management can be improved by better supervisory conducted on all coordinators and supporting all case managers equally. The management needs to complete task at the time requested.

The Co-workers here are amazing people, very diverse.

Hardest part of the job, is wanting to go up and beyond for the veteran and you are unable to.

Enjoyable is the environment

It is a place to work until you find something better. Other than that, the Managers and Assistant Managers do not make very much. They start out at $14 an hour. The donation centers are very very hot in the summer and extremely cold in the winter. If the a/c or heater breaks they will not close the center; even if people are passing out.  The work culture is like high school. You are on your feet most of the time. Due to the type of work population that is hired; it can be very challenging even with the best people skills.  The managers spend most of their time driving around in a white toyota corolla; dropping off HR write ups to different centers and copies of new rules that pop up every week. That is what they do best. I would work here if you had no other choice, because everyone has bills and a family to feed. But don't be surprised if you are looked down upon and treated like a nobody.

What is the best part of working at the company?
The team I worked with. The people in the stores are great. I learned so much from the other managers.

What is the most stressful part about working at the company?
The long hours they expect the management to work and trying to get HR to help with issues within the store.

What is the work environment and culture like at the company?
Corporate makes it miserable to work. I loved my job but I got thrown to the wolves by the people that are supposed to help you.

What is a typical day like for you at the company?
Dealing with customers, having to figure out what is really wanted from you because 10 people told you something completely different.

Humble location -  not sure which is worse: management or HR. Manager is highly immature. Received zero training. Had to continuously ask coworkers when I had questions and felt bad cause I felt like I was bothering them. Consistently went to management about safety issues with employees wearing Bluetooth headsets, but management continued to overlook certain employees that they favored. Talked to HR countless times about toxic behaviors from employees that were holding back others and their production, but kept getting the same "talk to your manager" response. The company has a good system, but the people in charge are a major downfall. Ultimately had to leave for the sake of my mental health.

What is the best part of working at the company?
A certain group of people I worked with.

What is the most stressful part about working at the company?
When you did well on your quota, they kept raising the quota.  

What is the work environment and culture like at the company?
Toxic.  Poor management.  Low pay.  I was told "never question management" about their choices or decisions. Absolutely a RED FLAG in my opinion.  Many in management enjoy bullying their employees.

What is a typical day like for you at the company?
Just go do the work and try not to catch a supervisor's eye while you are working or at lunch.  Don't fraternize with your coworkers or management. 
 Leave your work space clean and neat before going home.

Great company to work for; I just wish they could pay me more. There is plenty of room for growth, as long as you show that you can handle the load. I started out at the bottom and had my first store in 11 months. Goodwill has a great set of values in place which I love. I really do appreciate how everyone is treated equally and fairly. I learned a lot from my managers as I grew with the company and I am still learning which is awesome. The teamwork that I experience everyday is phenomenal. I would say that the hardest part of my job is dealing with people's integrity.

What is the best part of working at the company?
There is no best part! This was by far the WORST job I ever had in my half a century roaming this earth!

What is the most stressful part about working at the company?
The whole job was a completely stressful nightmare from beginning to end!

What is the work environment and culture like at the company?
God awful work environment run by God awful managers!

What is a typical day like for you at the company?
Please don’t remind me how awful my days were from dawn until dusk! Do yourself a favor and DO NOT  work for Goodwill!!!

Goodwill is a wonderful company to work for. One that truly cares about it's employees. We get to help people who are in need of a helping hand every day. Customers that are in hard financial times are able to get clothing and everyday items inexpensively. The company strives to employ people who are looking to turn their lives around and get back on their feet. The varied work hours can make work difficult sometimes, but knowing we help the people in our store every day makes up for it by far.

Top Job Titles	Average Salary
Cashier 253 salaries reported	$13.33 per hour
Merchandising specialist 148 salaries reported	$14.00 per hour
Apparel associate 107 salaries reported	$13.00 per hour
Senior customer service representative 92 salaries reported	$12.74 per hour
Greeter 147 salaries reported	$13.34 per hour

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