production associate

sales associate

customer experience leader

grounds maintenance worker

Goodwill San Antonio

I worked in this position (ARPC Medical Record Associate) until a workforce reduction in April 2026 and would not recommend it. I would especially caution applicants about the Army contract portion if they value job stability, realistic expectations, and a supportive work environment.

While the hourly rate may seem attractive, the workload, production pressure, limited support, and concerns about job security outweighed the pay in my experience. Prospective employees should ask detailed questions about daily expectations, contract terms, and long-term stability before accepting the role.

The Army contract side was repetitive, stressful, and heavily driven by production quotas. The work required accuracy, consistency, and sustained focus, but expectations often felt difficult to maintain given the level of support, communication, and resources available.

The emphasis seemed to be on output rather than employee success. Clear communication, realistic workloads, proper tools, and consistent leadership support were often lacking, making the role difficult to sustain over time.

A major concern was the lack of support from the ARPC Supervisor and Project Managers. In a role with strict production requirements, employees need clear guidance and consistent communication, which I felt were insufficient.

The April 2026 workforce reduction also left a negative impression. Leadership’s communication during the process felt cold and lacking in transparency, which made an already difficult situation more stressful.

Job stability is another concern. The contract appears to operate on a yearly renewal cycle, creating uncertainty around continued employment. Given the workforce reduction in April 2026, applicants should understand that future staffing changes are possible.

Before accepting this position, applicants should ask whether they will be assigned to the Army contract, how the contract is structured and renewed, what occurred during the April 2026 workforce reduction, and what level of job security exists. They should also ask about quotas, quality standards, training, performance evaluations, management support, and available resources.

Overall, I would not recommend this position, particularly the Army contract portion. Applicants should look beyond the hourly rate and carefully evaluate the workload, performance expectations, leadership support, contract structure, and job stability before accepting the role.

This workplace is a prime example of how toxic leadership can destroy morale. Management, from the top down, is completely disconnected from its employees, showing little to no regard for their well-being or input. Concerns are dismissed, overwork is the norm, and any attempts to speak up are met with retaliation or indifference. There’s a clear lack of support, recognition, or transparency, creating a culture of fear and burnout. The environment breeds resentment, high turnover, and constant stress. Leadership’s refusal to acknowledge or address the issues only worsens the situation, leaving employees feeling undervalued and expendable.

Working here feels like a constant slap in the face. Employees are underpaid, overworked, and expected to go above and beyond with little to no recognition. Meanwhile, leadership continues to line their pockets, flaunting bonuses and perks while claiming there’s “no budget” for raises or improvements. It’s disheartening to give your all to a company that clearly values profits over people. The disparity between the top and everyone else is glaring, and morale is at an all-time low. This isn’t a team—it’s exploitation.

This workplace is riddled with favoritism, and it’s impossible to ignore. Promotions, recognition, and opportunities are handed out based on personal relationships rather than merit or performance. Hardworking employees are overlooked while a select few get away with doing the bare minimum—simply because they’re in the right social circle. It creates a toxic and demoralizing environment where motivation disappears and resentment builds. Leadership either doesn’t notice or doesn’t care, and the lack of fairness is driving good people away.

Would not recommend if you care about your dignity and sanity. 



When I started at Goodwill San Antonio, the organization emphasized a Servant Leadership culture and a strong connection to its mission. Over time, the environment has shifted toward a more corporate operating model without corresponding investment in frontline teams or staff support.

In recent years, the organization has become increasingly top-heavy, with continued expansion of executive roles while many operational departments remain understaffed. Teams responsible for delivering core services and reporting infrastructure are expected to absorb additional workload, often through extended hours by salaried staff, rather than through appropriate staffing levels.

At the same time, significant resources were directed toward development of a new central campus and additional executive support structures. For a nonprofit organization, this shift in priorities creates a noticeable disconnect between leadership investment and the needs of the teams doing the day-to-day work that supports programs and outcomes.

If the organization intends to operate with a more corporate structure, compensation and staffing levels should reflect that expectation. Currently, pay does not feel aligned with the scope of responsibility placed on employees.

Goodwill San Antonio continues to provide important services to the community, but prospective employees should be aware that the internal culture has changed significantly and leadership priorities appear increasingly administrative rather than operational.


Been with goodwill almost a year and from my experience I’d say move onto something else. The job itself is easy and chill (I worked in textiles) but gets repetitive. I’ve worked all the other departments but clothes was something I enjoyed since you’re alone most of the time. Management is the worst! My gm was a cool guy until the other managers took over.. they completely ruined the store and the job for me. There is no communication a lot of the time from them (just dirty looks) it almost feels like they’re just playing around running a store, and most of the managers even from different stores are on a power trip and I can’t exaggerate that enough. I watch my managers walk around and talk to everybody or be on their phone like they’re trying to waste time and not work, but when the ceos visit the store everyone is on point…
I understand not wanting to work but just because you’re an assistant manager doesn’t mean you can do anything you want. 
I doubt every goodwill is like this but sadly mine is. There are way too many cons stacked against pros at this point. All my coworkers want to quit and I’m not staying behind to see how much worse they make this store. If you choose this job I hope you’re going to school or a part timer. 

The actual work isn't that difficult, and the benefits and pay are good. As long as you have a good team of coworkers that hold up their end of the work, it's great. But it only takes one or two slackers to ruin the flow and make everything stressful for everyone else. Without adequate management to notice the problems it just exacerbates any ongoing issues. I enjoyed working there, for the work and the mission, and the benefits were far better than I would have expected. But the store I worked was too shorthanded to keep up and keep stress down.

Don't work here if you want to be treated fairly and with respect.  If you report harassment or any unethical behavior that you witnessed or was a victim of to anyone in upper management, don't expect confidentiality. Gossip is suffocating and management only care about themselves and will go out of their way to avoid doing any actual work. A very very Toxic work environment. Unless you want to ruin your career and you enjoy working for a company that cares nothing for their employees and has no integrity Steer clear of this company. They are not who they claim to be.  

The production and sale side of things had a super healthy and reasonable goal-setting structure. My management and coworkers were all great to work with and were very understanding about call-ins.  Annual raises, good benefits, and PTO. 
My only complaint is the actual dusty environment itself if you have allergies prepare to wear a face mask for your time there. I would have stayed if not for my allergies.

What is the best part of working at the company?
Getting a paycheck and benefits.

What is the most stressful part about working at the company?
Everything, whether it being micromanaging, overbearing, lousy managers/supervisors; rude, selfish, clueless customers; or even sketchy, backstabbing coworkers.

The culture is not reflective of their mission statement. They treat employees very poorly. The HR will not respond to the employee requests. They don’t care about the disability of the employee. Sad place, they put employees in the middle to cover up situations. 

Overall okay company to work for but underpaid and the company takes most of the profit and it’s hard work especially if you’re working outside and dealing with customers complaining about prices . Most of the prices are made up there is no set price on toys/miscellaneous items 

Top Job Titles	Average Salary
Production associate 344 salaries reported	$15.30 per hour
Sales associate 144 salaries reported	$15.10 per hour
Pt 1 salary reported	$14.50 per hour
Customer experience leader 60 salaries reported	$15.57 per hour
Grounds maintenance worker 33 salaries reported	$16.97 per hour

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