processor

greeter

retail sales associate

cashier

customer service team lead

Goodwill of the Finger Lakes

I liked my job at ABVI because of the of my co-workers, we had a great team of hard working people that were very kind, caring, and helpful to one another. I did janitorial work in the morning like cleaning the doors and the entrance of the building. I tagged clothes donations according to a price chart and took them out to floor to hang them ready for purchase. I worked cashier, as well as kept the store picked up and clean. My multitasking skills improved a lot working at ABVI. The hardest part of the job was when someone would call off and we would have to add their work load onto our already loaded schedule, seeing that we always had large donations coming into the store. The most enjoyable part of working there was when the truck donations came in and we got to see all the new neat cool things goodwill had to offer the community besides used items.

A typical day involved bailing salvaged clothing, weighing up donated books and shoes, assisting drivers with loading and unloading trucks for various store deliveries;maintaining a clean and organized work area. Management was easy to get along with and easy to talk to. Co-workers mostly got along with one another. The hardest part of the job came once various changes were made while I was on medical leave. i was then forced to do the work of two people all by myself. The most enjoyable part of the job was learning to assist shipping and receiving, as well as operating the forklift. I also enjoyed weighing up the bales of clothing,the gaylords of books and shoes for the vendors who would purchase them. I learned one important skill and that was how to safely and successfully operate a forklift,which i hadn't done on any previous jobs.

Poor management, poor quality control. Had zero hours of training, constant conflict between employees that was ignored or dismissed by management. Lots of infighting and conflict among managers causing a serious lack in productivity and advancement. Manager was obsessed with profits and the bottom line and treated employees badly. On the job injuries were treated as inconveniences and zero sympathy or care given to employees. Inconsistent pay among employees. Was promised many many job adjustments by manager only to have those accommodations denied, making my job impossible to perform. Credit to higher-ups from the Rochester location for trying, but no assistance or care given to locations outside of Rochester, leaving employees to fend for themselves against tyrannical managers.

This is a brand new store that is experiencing some growing pains. Great staff, good camaraderie among staff, some very cool managers. The job I had, however, was very rough, especially after the store opened. Donations is not for everyone and it was not for me. There was much more to the job than I was told there was during my phone interview. Be forewarned, it is a very physical job. I wanted to switch to a cashier/sales floor associate but it did not happen for me until after I decided to leave.

The place is understaffed  and there a lot of people either calling in sick or just calling in or simply not showing up. The place is poorly run and disorganized, and the backrooms are jammed pack with clothes, wares, large wares like furniture and tons of shoes. My last day there were no empty containers for any more donations when I left. 

I hope they will hire more people. I wish the place good luck


I have done every position under the sun at multiple different stores at this company during the years I've worked for them. I've had fantastic coworkers as well as nasty managers and everything in between, the culture really depends on which location you land at.

The pay is atrocious for the amount of work and stress you will be under and the company is extremely stingy with raises. You will be forced to juggle far more than your job description for far less than you deserve. Avoid cashiering at all costs as it is extremely thankless and you will leave work miserable most days.

I wish I could recommend working here but I can't. This company NEEDS to pay it's workers better. I'm leaving soon, never looking back, and I'm going to make sure I cite "pay" as one of my reasons for leaving. 

Typically I open the Clearance center, I arrive to the building by 7 am, open both gates, count the safe, make the daily schedules and then open the door for the customer by 8 am. Through out the rest of my work shift I supervise and assist where needed the entire store staff which includes sales floor cashiers, floor team members and, salvage team. Assisting the team could include running register, being apart of floor rotation, assisting customers, cleaning or, unloading and reloading tailors. The hardest part of the job would be controlling rotations and the consistent changing of techniques, policies and, positions. It also makes the job stressful when upper management is not openly communicative with the rest of their management team which unfortunately happens on a regular enough bases.

While working for GoodWill, I learned a lot about customer service, working with others while doing my own job, & how to run a job in a fast paced environment. The management was run very well. My manager's were all very kind and always looked after me, asking how I was doing, every day, and discovered ways I could improve and encouraged me to do my very best. They also went out of their way to thank me for the work I did, while there. They made it known to me every day that they were very impressed with how fast I put the clothing away.

The job was very fast paced. However, I was fully capable of going as fast as I could. It did tire me out, but I felt accomplished every single day I finished working. 

I enjoyed restocking the men's, women's, and children's clothing as it was a simple job.

My feelings are basically it’s a job, not a career. You come in, do your job, go home, rinse and repeat; which isn’t necessarily bad, but I feel my work here at Goodwill (the Cicero, NY store) has plateaued. I am good at my job, but there’s no challenge or sense of accomplishment anymore, it’s just boring and monotonous. The management at my store is pretty good, but I’ve heard horror stories from older coworkers about the past management that has been here. The company is always trying to save itself money and switch the job around which can be frustrating when you’ve done it for a long time and suddenly you walk in and everything is different. My coworkers, save one, are all pretty friendly. It’s a job. 

Everyone there was super nice helping each other out and always open to talk. If you needed help they would help you. Where most of the work comes from is dealing with all the customers. Often time needing to clean a lot and organize. Other times you have to deal with customer complaints from normal to down right crazy. Most of the customers you will deal with are quite nice or just love finding unique items that we get. Management can be hard at some times but they are all super chill and fun to chat with. They care about each person that works there and wants to see them do the best they can.

Since working as a team member is a starting job for some and a second job for others, you meet a wide variety of people as co-workers as well as the variety of people who come in the doors as customers.

I worked mostly in the book department which was really nice most of the time because of the wide variety of books which came in as donations, some of which I would not have looked at if I had been looking myself at a bookstore or library. The same thing happened with the clothes and housewares. Interesting items that I would not necessarily looked at twice if I had been looking through things for my own benefit I had to handle and look at more closely because I had to decide on their salability made the work interesting.

Top Job Titles	Average Salary
Processor 88 salaries reported	$16.77 per hour
Greeter 82 salaries reported	$17.64 per hour
Retail sales associate 35 salaries reported	$16.83 per hour
Cashier 38 salaries reported	$17.07 per hour
Customer service team lead 41 salaries reported	$19.77 per hour

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