driver (independent contractor)

shift leader

operations associate

packer

warehouse associate

Gopuff

You start with a week of lackluster training sessions through Google Hangouts. There were 10-12 in my very quiet group. Training is fast paced as is the job itself. The trainer did her best. It could have been so much smoother if she had help from her managers. There were links that didn't work, information that was contrary to what we had just been told and overall very unengaging. We were often done earlier than scheduled and still got paid for the full day which was great. 

Once training is done you get emailed a schedule, told who your "team leader" is going forward and basically tossed into the ether to sink or swim. The "team leads" were great and are essential to your job. Be good to them and they’ll be good to you. There are only five team leaders and a handful of”Help Desk Associates”. The HDA’s are the problem. They’ve been working together since before the pandemic and have formed a clique. If you suggest a better method to a process or question them in any way you’ll be ostracized and find that your job just became 50% more difficult. They’ll leave your messages unopened and passive aggressively and publicly call you out on your trivial mistakes. Several of the HDA’s have complaints against them for degrading team members and for angry outbursts. Best to get your work done and keep your head down. I wasn’t the type and made a lot of observations which resulted in my resignation. 

The typical workday starts with you opening Slack and Chrome along with several web-based applications, Excel spreadsheets and goPuff webpages. You are expected to manage all these applications, notate each and every call you take in the callers account, and process any tasks needed to assist that customer in a minute or less. After a call is completed you’ve got 30 seconds to take the next call. If you go on “not ready” during your shift the HDA’s will publicly call you out on it. Often angrily. The web-based applications you’ll be using like Ujet and Kustomer are deplorable. They glitch out, freeze and the service agents are given lazy instructions on how to troubleshoot from management. Complaints about the system to higher ups often go unanswered. 

goPuff would do well and would be an enjoyable place to work if it wasn’t for their mistreatment of service center employees. Your mistakes are treated with priority and you’ll be reprimanded for it several times from different members of management. There is no communication amongst the management team. Your milestones are never acknowledged and a “job well done” is only said to a chosen few - mainly those on chat which goPuff has been testing out. The culture in the chat team is much more upbeat and positive but only select employees are assigned that role. 

Worst of all, new service team members would often seek help from management on how-to’s. The team has a designated Slack channel for questions which you’d think would be great right? Well, your questions are ignored, and if you’re lucky you’ll get a one line response or be given contradicting information. You’ll be doing this while on the phone with a customer too. Angry customers that are looking for the status of an order which you unfortunately won’t know because their tracking systems are non-existent. You’ll be chastised for trying to help customers find their orders. You can’t call the delivery drivers or the warehouses they pick up orders from too. You’re just there to answer phones and act as a punching bag for the company. 

It helps to empower team members. There is no empowerment here unless you’re a member of management. You’re micromanaged, belittled, degraded and are completely expendable. Steer clear of here unless you’re accustomed to being treated poorly for your hard work. 

I first started as driver mid 2018 it was someone showing you something 1 time then they throw you in sink or swim. I got asked to be a operations manager after a couple months. Opportunities can be there if you play politics. Denver is notorious for being the market with lots of issues. Typical day: Previous gm never being present, but making half trained oms run the show. Regional manager loved letting us oms know we werent worth more than 13 an hour because we "only put doritos in a bag." Then wonder why our morale was so low? Why numbers werent good? Why we're losing customers? It starts with respect we get from our LEADERS. Word travels in gopuff especially when you talk down to your subordinates loudly every time you come to denver. We live in a state where cost of living is higher. We wanted a raise but Gopuff doesnt truly care about loyalty or how much cost of living here is. Horrible working conditions.We had freezers and coolers not getting cold enough with product inside still giving out and selling to customers over summer. No air conditioning and had chocolate melting it would get so hot I got dizzy from the heat too many times. After months of horrible working conditions- might I add no visits from upper management during these horrendous work months in the heat. The management problems were missed from hq neglect. It baffled all of us that there was no upper management accountability. Leaving a team of oms to fend for themselves at 13 a hour? Hardly worth all this mess. I was about to quit but heard they were transferring a gm out from il and she had a rep for getting things handled so I decided to stick it out. She made us hopeful positive things were finally going to happen. She is to this day still the ONLY person I have known in the company that kept her word, accommodated us/bought equipment we needed. If i needed last minute time off she always worked with me if I had an event coming up or worked for me if I needed. Everyday she was actually present or made available to us anytime we needed and respected us. Finally we had someone acting like a manager SHOULD be. A lot of the team and I were present so many times she asked for help only to be ignored  by upper management or they come up wit some reason they couldnt help. Theyd toss words like being over budget out there then follow that with offering drivers additional incentive pay for the weekend. We didnt even get 3 months with her and now they bring in some new guy with morale EVEN LOWER than before the original gm. If you can please ponder that. I can't understand gopuff logic they must be allergic to competent upper management. The turnover rate is disgusting and its about to be higher after this horrendous decision to a management change. We really downgraded with this gm. Upper management starting at gm level up needs completely replaced and maybe this company will start operating like a business. Lack of support on the HQ/regional level really was the nail for quite a few of us. Don't waste your time!

Where do I even begin. When I first started to work at this company back in June 2021 it was amazing! Work/Life balance was manageable, management was great, job culture was decent, job security was good and advancement was a bit iffy just because they are picky who they want getting promotions,  and the benefits were not bad at the time. Skip forward to the spring/summer of 2022 and that is where things started to go down hill. It started with employees getting their hours cut from 40 to 30-35 a week and we were not notified about that, management started to get fired and things became hectic quick as the number of management took a big cut. Corporate made a decision to fire, but in their words "let go" about 5-10 percent of the work force ( do not remember what was the exact percentage but it is within that range ) and did not compensate anybody that got affected by that decision. I left at June of 2022 since I had moved pretty far from my site and couldn't make the commute. Forward to March of 2023, I moved back to my old residences and decided to apply to work at the site again ( worst decision ever ) and the next three months working there were a living nightmare. I was promised 40 hours a week and days to work by their recruiters when they call you for your interview ( I do not know why I believed them ) but when I got there to talk to the general manager that was in charge, I was told completely different thing. As that was not bad enough they work the living life out of you and you will be lucky if you get a break which only last for 15 minutes since you are scheduled to work for 6 hours a day. They expect so much for you to do when it is busy and there isn't adequate staff to keep up with there demands and work load, and here is the kicker, you get reprimanded if you do not meet there standards but it is not there fault according the company. Benefits are not worth to get if you are a OA  since you don't make enough to keep those benefits and try to manage your outside life. Work life/balance is non-existent, management is now poor, and there is no job advancement or security since they are cutting labor cost to save money and if you do not meet the companies standards you will get fired. Although I will say I was not a bad or slouch of a worker, overtime the issues this company has made me care less and less about what I do and after 3 months I decided to leave and work some where else that values the hard work I do and rewards me for that.  

High stress, low reward environment. As an operations manager I was expected to fulfill customers orders, route driver's, receive, stock and clean up large shipment orders, interview new drivers, respond to emails, count merchandise and break down and take out the trash from said shipments... And I'm not talking small orders... I'm talking orders that had thousands of dollars of all the stuff GoPuff sells. Generally, while being the ONLY person on shift. It was stressful, no breaks were given and my general manager would go in his office and close the door, leaving me to handle everything. 

He would pop his head out to have personal conversations with the drivers... But, not assist me in the daily runnings of goPuff. When he would "offer help", it would be in the form of critical responses, rarely actual action. With the thought that, even though youve never been shown a process or situation that you should know how to do it.... Usually with a scoff and that office door closing again and left to put together those process and situations while you have no explanation as to how to fix them. 

Unorganized, no recognizing of a good job done, no breaks, (still irritated....) very fast paced and literally no help in having to perform multiple tasks at once. Very easy to fall behind on duties unless you have 12 arms, 6 brains and 12 legs... Which is what would have made that job even bare-able, more co-workers. You're literally forced in every direction possible, depending on what's happening at that moment. Not cool. 

My worst day was 3 warehouse trucks coming in, (which have to be received... which means counting each box or item and making sure they match up with the inbox provided.... which isn't always an easy task) ....one after the other, 4 interviews that came in at the same time and , if I remember correctly 14 orders that needed to be fulfilled that came in back to back and sent out to customers and having 6 drivers on hand. 
All within like 30 minutes. Not making this up... Handling it by myself and not even a "good job " at the end of it all when another ops manager came into help.  All for a whopping $13 an hour. 

I quit soon after. I don't know how other cities work or if they are better staffed, or if different shifts are "easier"...  but that's my experience and I'm glad I don't wake up with anxiety and go to bed with doom anymore.

Working for Gopuff means never feeling comfortable or secure. In the "start-up culture" mindset, this would be considered a positive. But for people who want job security, work/life balance, or just a simple week without massive upheaval in the business, Gopuff is a place to be avoided.

 Problems with workflow aren't properly addressed. Recurring issues are given haphazard solutions that change constantly depending on which of the rotating cast of support figures is in charge of maintaining the systems. Managing and pruning the ever-changing communication channels is a constant source of frustration, especially when the communication dead-ends after weeks of waiting and data has to be re-entered in the hopes of solving problems a second time around.

Availability of resources fluctuates wildly between uncontrollable abundance and crippling drought, not seemingly based on any business plan or need. During times of plenty, new hires and expensive equipment are sent to warehouses without local management's knowledge or consent. In lean times, I've been given two days notice that I need to lay off employees, or spent months running on less than a skeleton crew without being able to hire in help.

In terms of organization, no one seems to be steering the ship. Getting answers concerning our corporate structure or chain of command is often an exercise in "hot potato". Sometimes, there's just no one who is in charge of an issue. Other times, there are multiple people outside of the normal command structure who, nevertheless, have authority over aspects that would logically be the sole discretion of local operations.

The Co-CEOs have seemed to chalk these issues up to the idea that Gopuff is still a start-up. However, even though it's not publicly traded, Gopuff is an international company with massive capital backing. Failure to have a secure foundation for SOPs at all levels is simply a failure of high level management to care about the actual logistics of running a business.

Overall, Gopuff is a company with an unusual amount of negatives. It carries all of the human-facing problems of a highly corporatized monolith, alongside all of the technical snafus of a mom-and-pop corner store. It might straighten out someday, if luck goes it's way. But for now, there are better companies to invest your labor in.

When I first started here, it seemed like a nice way to earn some extra cash. Shifts were pretty easy to pick up, I was making more than enough money to cover the gas I was spending to drive. It worked out. The only problem was that, because I was flexible, they always called me to come in early or stay there late when people flaked out. Which was okay the first couple of times, but not every single shift.

Then they started flooding the driver pool with more and more drivers. By the last time I checked, there were more than 140 drivers all trying to pick up the same 100 shifts released once a week, which we had about a minute to snatch up. By this point, it wasn't a priority for me because I had my other job, but the group chat was filled with people complaining they got maybe one shift for an entire week and had bills to pay.

The manager's responses were always "that's just how it is, you have to hustle." Hustle hustle hustle.

In my last few weeks watching the schedule drops, more than a few of us began to realize that there were the same three people who were getting the same 10-15 shifts every week while everyone else was scrambling to get just one shift for the whole week. When we brought this to the manager's attention, they kept insisting they don't "play favorites." Several of us continued to question this every week, myself included, with our only answer to "contact support, if you feel like you need to."

About a week ago, I realized I wasn't getting notifications from our app anymore, and opened the app to find I had been logged out and REMOVED from our work location. Okay? For what? No email from goPuff, no text from management, nothing.

And today I got an email that I didn't update my car insurance in time (it hasn't even expired yet) so I was deactivated from goPuff entirely. And frankly, I can't even find it in me to care.

The work culture was toxic, no one was happy except the three managing to get their same shifts every week without a hassle, tips were usually pretty bad. I'm kind of glad I won't have to be going back to work for them.

You have to be very fast in order to get any hours in the schedule. Hours are only issued once a week and it's first come, first served only! If your phone lags or push notifications aren't the fastest, you're working on-demand only. Which means you don't get paid for the time you sit waiting for an assignment. And you NEVER get paid for the time or mileage back to the facility once you've dropped off the order. But you have to remain in "available" status, or you won't remain in the que for another assignment when you get back. There is little to no support for any issues that arise during the delivery. They have a phone number to "driver support" but really all they do is the exact same thing you did: try to contact the customer by phone or text minimum 3x. If that doesn't work, they cancel it and you return it to the facility. No training whatsoever. If you have questions you can try to email them and hope they pay enuf attention to answer with more than just the standard scripted "check our FAQ's" but that's a bit of a longshot! Sometimes, if you get a minute between deliveries, you can glean some good info from the fulfillment center crew that pack the orders for you to deliver. Keep a very accurate record of your hours and mileage!! Don't rely on theirs! I managed to pick up hours in the schedule (which are guaranteed at a certain minimum for the entire time, in case it's slow and you don't make enuf to meet legal minimum wage) several days each week for several weeks in a row. Unfortunately, they didn't seem to pay any attention to that or my requests to explain their calculations, for weeks! When someone finally DID look into what I was saying and go back and fix it, I got a full one weeks average size paycheck from what they screwed up. They have since changed the layout of the way your pay is explained but still have kinks to work out. If you can get enuf hours in the app scheduler, it's great pay! And your tips NEVER count as part of the minimum that they're legally required to pay you. Those are all gravy! So if you get a good location where people tip well, it will be worth the headache, hassle, stress, and fighting to get them to pay you appropriately! 

GoPuff has serious mismanagement issues. I’m talking throwing away pallets of perfectly good food because there’s no room in the warehouse bad. And that’s because they refuse to let you deny shipments when you’re literally OVER capacity.

No local management observation of MFC Warehouse. Buyers are non existent and a computer does all the ordering completely and utterly terribly. OAs forced to make do with overcrowded (not to mention unsafe) shipments daily. Overpacked Freezers and Aisles. 

They take no advice and complaints from people who are actually the ones *at the warehouse* but will make every decision based on some middle managers discretion even though they’ve not visited the warehouse more than 3 times. 

All the grunt work is forced to the bottom OAs, and don’t work too hard when the conditions are unstable and over the top cause then they *will* just expect it from you going forward.

All in All? No communication between MFC employees, Dictatorship like decision making that screws over every single MFC worker, by upper management  that are sitting on their computers at home all day pressing buttons and talking on Slack. 

No culture, except bust your a** to keep the MFC profitable for the people getting thousand dollar bonuses and doing no due dillegence or physical work.

Oh and they fire people when they go over budget, like literally every 2 months.

I literally can’t think of one good benefit of working here. It’s putting out fires left and right daily due to terrible upper management and getting nothing in return. 

Oh except a .25 cent raise after 1 year. YIPPE!

Stay away if you like having a fulfilling job where you are listened to and appreciated.

I very much enjoy the culture that goPuff is starting to have. The work/life balance is getting better and better, but if you have a family/kids this is absolutely not the place for you. You will be working 7 days a week pretty much no matter what. It's very hard to find the time for that work/life balance when you're operating a business that is running so many hours of the day. 
A typical work week includes up to 20 shipments from vendors (NOT an exaggeration), a few meetings, both necessary and unnecessary as well as the actual operations. 
I enjoy the culture in my building and have a very nice rapport with the Operations Associates and drivers alike. Unfortunately, the biggest struggle for each location is going to be drivers- if you don't have the driver's to keep your operation running smoothly, this is where your job become more and more difficult, stressful, and time consuming. This is the biggest lesson you can learn!
The hardest part of the job is all the little "hiccups" and issues we have with tech. We are given little to no training in the field on anything, but then expected to execute flawlessly, without issues. Let me tell you, there are issues. The culture of "figure it out" is truly abundant and quite ridiculous. You will be "on an island". 
Once you do have an issue, the communication on the issues at hand are confusing, difficult and not helpful to say the least. 
There is a very large disconnect between HQ and operations and it's a constant battle to get help of any sort. 
Overall, I do enjoy what I do and the people I work with. The region I am in is extremely positive and the absolute best part of the job are the GMs/DMs in other markets- these guys are amazing and will drop everything to help one another. Never will you ever see so much teamwork in any other company. You have to keep in mind, this is a start-up and everyone is really trying to figure out how to make things better, constantly. And it is getting better! If you can stick it out for a few years, and keep a positive attitude, goPuff will be a fantastic place to work.

What is the best part of working at the company?
For a management position the pay was good.  

What is the most stressful part about working at the company?
This company is very unstable.  I was hired for one position, and within a month that position was eliminated so I was moved to another position. After being in that position for three months, that position was eliminated, and I was let go.

What is the work environment and culture like at the company?
The work environment is incredibly chaotic and confused. There is little to organization within the company.  Upper Management was abusive, completely unreasonable in with their expectations were, and quite honestly had no respect for their employees.   There was zero support from my upper manager or their manager. The expectations that were put on me when I started the job were completely unrealistic and I ended up working 80 to 90 hours a week to start. I was in a salary position, so there was no extra incentive for me to work those hours. I was expected to put in the hours. It was never a request. I was given a deadline to open the warehouse that was completely undoable, based on the fact that our inventory wasn’t in, I had no one to communicate with, to get the building up to code, we couldn’t get employees hired, etc.  The deadline was extended several times, and once the warehouse was ready to open, the day before, they decided not to open it at all.

What is a typical day like for you at the company?
Complete and utter chaos. The structure within the company is such that you had no way of finding out who did what. They had no online database that told you who was responsible for what department. When I went to open my warehouse, I wasn’t even provided with the security information to get into the warehouse. Therefore, when I got there, I spent over an hour on the phone bouncing around from one person to the next to try and find out what the security code for the building even was.  Every day was like that.

Top Job Titles	Average Salary
Driver (independent contractor) 1098 salaries reported	$20.00 per hour
Shift leader 14 salaries reported	$18.04 per hour
Operations associate 52 salaries reported	$14.77 per hour
Packer 177 salaries reported	$14.86 per hour
Warehouse associate 33 salaries reported	$14.84 per hour

Working at Gopuff: Company Overview and Reviews

Gopuff

Gopuff Ratings

Popular jobs at Gopuff

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected