warehouse associate

receiving associate

Gordon Flesch

(Former Service Tech)
The Gordon Flesch Company uses an older management style of non-management employees work FOR the management as opposed to working WITH management.  From day 1, I felt a you vs. us vibe.  If you work there and have any opinions, it would be best to keep your mouth shut and just say "yes sir."  
Everything at the Gordon Flesch Company revolves around metrics.  Even if the metrics don't make sense.  They tracked my metrics for service calls even when I was still in training for the first 3 months and not allowed to do service calls by myself.  I questioned this and my manager told me, "Well, that's just the way the program works."  The Gordon Flesch Company could benefit from looking at the generalized version of Goodhart's law "When a measure becomes a target, it ceases to be a good measure."

Management at this company is inconsistent. During my tenure there I had a new manager every other year. They set unrealistic sales and project completion goals, and have a very sales oriented 'good ole boys' mentality; corporate culture is very much stuck in the 80's or 90's, but they were making positive moves. If you don't like cars and professional sports you'll feel like an outsider, but they were trying to be better. An old fashioned office hardware company struggling to transition into a services and consulting model. 

At the very start of the COVID-19 crisis they laid off over a hundred staff in two rounds of layoffs, and provided a month's severance plus the cost of health insurance for that month. I assume to get their staffing numbers down to 500 employees or less so they could qualify for payroll protection loans.

Gordon Flesch as a whole has earned my respect through its employees. The many people you will work with, while having their differences, come together to form an organization that cares. The work environment is ever-changing, challenging, and high paced, but at no point in time did I ever feel I was alone. Outlooks may vary, with differences of opinion, but if you're looking for a company worth your investment of time and support, you will do so at the Gordon Flesch Company.

My only frustration with the company, is also a positive point for the company itself, advancement is generally slow. Employees tend to move up slowly because unlike many businesses today, GFC's employees genuinely like working there and tend to stick around.

I stayed for far too long hoping management would improve- it got progressively worse through the years. I can only speak for Geneva where I worked. As a technician I was expected to know every model and make of machine which made proficiency incredibly challenging. My manager often had a poor attitude and was condescending and insulting and was seldom happy with my best efforts. Informing his boss got me no where so finally I left and am much happier at Xerox where I'm paid more, treated better and can focus my efforts on a narrower range of equipment thus increasing my proficiency and customer satisfaction. I should have left GFC years ago. 

Went to my first call straight from home. Drive about 100 miles a day. Customer satisfaction was my top priority. I learned the copy process very well. Became the first Canon Certified Master Technician at the Dublin office for product knowledge and ability to troubleshoot problems. Management saw fit to make sure I was the last technician to be trained on the newer digital equipment. We worked more as a team than we did at ComDoc. The hardest part of the job was keeping up with the changing digital technology. The most enjoyable part of the job was leaving an account with the customer satisfied.

I loved Gordon Flesch. My bosses and coworkers were great. Benefits were absolutely fantastic. I always had plenty of time off if I wanted to take a break or if I got sick. There was always somebody to cover my shift and I had zero stress about feeling guilty taking time off or if I had to take more than a few days off due to illness. My only complaint is that I did not earn enough money to support myself in Madison. Rent is very high and the pay at GF is low. Yearly reviews and raises do not add up to enough to keep you in the cost of living range. I would love to work for Gordon Flesch again if I could earn a wage that allowed me to live.

Without a doubt the worst manager I've ever had in my life, including working at Menards and other random jobs. Everyone worked in silos and trashed talked each other constantly. The owners/Flesch family is a bunch of stuck-up, self-absorbed and rude people that only got their jobs because of their name. 

Avoid at all cost. Poor pay, horrible culture, sales team is treated like gods while the rest are treated like fodder. They will micromanage you down to the minute even when you are salaried. 

They also failed to mention I could receive overtime after I had worked multiple 40+ hour weeks and was gone. Terribly dishonest. AVOID.

Management pretends to care by supplying ice cream or lunch, but when it comes to taking care of the workforce they very clearly have no respect for the help. Pilling on more and more work without even acknowledging it (forget compensation or even simple appreciation), management becoming less and less approachable, a very old-school sexist environment that seems to be moving backward. There is no advancement, and more and more they just want disposable cogs who aren't paid to think. Nowhere to go but far away.

Printed report and delivered. USPS, UPS, Fed Ex.  Intercompany routing daily sorting and delivery of mail. Copy, scanning, answer telephones and direct calls. Printing from emails.  Cleaning of offices and conference rooms and kitchen. Relieved receptionist for lunch and breaks. 
I learned what the lead person allowed me to learn. There was alot I couldn't do like, ordering supplies, putting items in the storage, helping with delivery of items or supllies. 
Management did not listen or seem interested in changing the routine
Not having enough to do daily.
Most of the people I worked with were wonderful.

At the time I was there they introduced gps tracking and a metrics system that was not a sufficient indicator of the work the technicians are doing in the  field. The focus shifted from quality of service to quantity of service calls performed.

Service department manager had no idea what was going on with field supervisors. Field supervisors chose training for techs without consideration for the path I technician wanted to be on.

If you are desperate for a job go to work for Gordon Flesch Company until something better comes along. Just watch your back.

Top Job Titles	Average Salary
Warehouse associate 1 salary reported	$1,039 per week
Receiving associate 1 salary reported	$20.55 per hour

Working at Gordon Flesch: Company Overview and Reviews

Gordon Flesch

Gordon Flesch Ratings

Popular jobs at Gordon Flesch

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected