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Grassroots Crisis Intervention

What is the best part of working at the company?
- The reward of helping the clients who were in need and actually appreciated Grassroots. Some clients will take advantage of our services and our roles of answering phones. Grassroots Crisis Intervention is a Crisis Intervention Center and clients would call for non-crisis reasons.

What is the most stressful part about working at the company?
- Clients not being appreciative and management not being supportive enough. Also, high turnover rate causing remainder employees to do double work. 
- They only have ONE PERSON that represents as HR in that building. With that person being cool with our management, people did not feel secure enough to confide in HR with work matters and fear of it being gossiped and not handled correctly.

What is the work environment and culture like at the company?
- Majority of management and employees are FEMALES. So things are definitely biased and opinionated. So much gossip and little professionalism.

What is a typical day like for you at the company?
- Counselors work in a small, unsanitary room. They barely take precautions to wear masks or clean their work stations. The bathroom is one stall and has no ventilation. The person who is supposed to clean doesn't use the proper cleaning products.
- They worry about who does what in the counseling room instead of who is physically available to help a walk-in client. Counselors will sit and rest for 10-20 minutes while another counselor is unavailable/on the phone just because they feel like they helped a walk-in client already.

Provided Howard County’s homeless population with counseling, case management, and referrals as needed
Delivered individual, therapeutic support addressing homelessness, mental health, substance abuse, and other issues
Assisted in obtaining needed identification cards, social service benefits, and medical insurance
Initiated referrals for housing, legal, mental health, and substance abuse providers  

Delivered counseling to the homeless population with and directed them to community services
Assisted individuals with obtaining birth certificates, identification cards, social security cards, and government cell phones
Supported clients in obtaining social service benefits (e.g. food stamps, social security disability, medical insurance)
Supervised two part-time staff and provided staff and volunteers with regular training, weekly staff meetings
Developed database of community resources, generated monthly statistics, and submitted written monthly reports    

Housing Search Specialist 
Located affordable non-traditional housing for homeless clients in Howard County
Researched available rentals based on client needs and landlord requirements
Networked with property owners and worked to negotiate costs, lease, and rental agreements
Assisted clients with obtaining financial resources to aid with security deposits and rent

	Assist with contracted work or work-related activities in the sheltered workshop 
	Provide instruction and supervision in sheltered or supported employment programs 
	Utilize behavior management techniques as directed by the Vocational Training Specialist to ensure appropriate work behavior 
	Assist assigned workers in their relationships with employers and co-workers 
	Compile and prepare daily progress notes, records and reports; participate in progress reviews 
	Assist with daily production records and time records 
	Transport adults to offsite work locations 
	Participate in staff meetings and in-service training as needed 
	Perform other related duties as required
	Help with skills training, 
	implement medication monitoring system, 
	respond to client emergencies, 
	Assist clients in progress towards goals developed on their individual plans, and complete documentation.
	Overall maintenance, management, and cleanliness of the facility during the shift and will remain in the residence whenever a client is present.
	 staff supervision and  proper maintenance of required records; 
	Assuring program revenues adequately meet agency expectations; 
	Representing and marketing the program to the community and local employers; as well as close coordination with other services

Ok pay but with a B.A. required it should be more. There are others not requiring a degree paying MORE.

MEANINGFUL JOB: You are truly helping others.

MANAGEMENT IS NOT GOOD. ABYSMAL at best: Dealing with THEM  *You* the Chat & Hotline Specialist starts to feel like YOU need Mental Health Help as bad as those on the phone or chat your'e supposed to be Helping through THEIR CRISIS.

More focus on Metrics than humans.

Some do not work, are late often, or not quality work... and its OK because they are friends or family with Management.

Too much favoritism, cliques, & Nepotism.

Job should be FULLY REMOTE. Because going into the Office, having to interact with certain Supervisors & Co-Workers is less than a decent experience.

They are always looking for people because Turnover is so high...with Valid Reason. I later a year which felt like 5 yrs there.

Get your Experience, get Paid a halfway decent wage, and try to MOVE ON as SOON AS YOU CAN.

Working at Grassroots has been the best work experience I have ever had. You get excellent training. You get to make a HUGE difference in the world. You literally get to talk people out of suicide. You offer support, encouragement, build great rapport, and connect people to resources that help them. Any job can be made bad due to staff and management, luckily here both are great. Staff are kind and support one another, you have to in this field! All of my different supervisors and managers regularly say kind supportive things, check in with you after tough interactions with clients, and all have an open door policy. I have felt nothing but kindness and support from everyone. The only and I mean only reason I would need to leave is because the pay just isn't enough for some people to live in. That's the game of non profits though.

Worked here for ten months. I loved helping clients and I felt like I made a difference in their lives, but the management is abysmal. They don't respect work/life balance so expect to be bothered on your time off for matters that aren't time sensitive, the additional trainings and checks-in you're promised in the initial hiring process never happen, and if you ever have any grievances they won't hear you out (plus they have favorites, one of my coworkers regularly showed up 30 minutes late and everyone just had to pick up the slack because that employee was friends with one of the managers). The turn-over rate is extremely high due to how poorly run the program is so don't expect to get close to any of your coworkers. Overall it's very frustrating to see what should be a great community resource run inefficiently due to lazy egotistical management. 

What is the best part of working at the company?
Assisting clients in obtaining services, especially community resources.

What is the most stressful part about working at the company?
the most stressful part of the job is that there was no training for my position and no leadership. I was not told completely what my responsibilities were and they often changed from what I was hired to do.

What is the work environment and culture like at the company?
The culture is that everyone does their job and many other responsibilities outside of the roles. 

What is a typical day like for you at the company?
I do what I felt I was hired to do but get blamed for things clients are responsible for doing on their own, so as to learn empowerment and lead in their services.

So I worked at grassroots for about a month, and just almost made it to 2.. 

First I want to start by saying, the job itself is a very rewarding and tedious job, I can whole-heartedley say the staff I have been around within that month does do ALOT and sometimes the best they can in high risk situations... HOWEVER the management.... the management.... is TERRIBLE. They are rude, show favortism, and micromanage.. they told me because my car was new that I shouldn't of complain about my commute.. they asked about my eating habits because I didn't eat the first couple of days.. and call you into their office full of people like you are on trial... it is very intimidating and if you have anxiety like me, it just won't work. 

I found this job to be very stressful and the management tends to micro-manage.  The job started out ok but has changed significantly, so much so that 95% of the employees left within just a few months.  So if you see any rave reviews prior to 2021, the company was so much better then.   The current management just does not treat their employees with dignity or respect, often calling employees out in front of other employees.  It's now truly the worst place I have ever worked. 

In my personal experiences and other of my coworker experiences, we have experienced racism and discrimination. The supervisor/ directors put so pressure and stress and it was a hard environment to work in due to being criticized for everything I did. You can tell that the supervisor/ senior crisis counselor life revolves work because she hold grudges against me and against the minorities at work. You can gain a lot of experience working here, but when drama is involved you just don't learn in that environment.

Top Job Titles	Average Salary
Resident assistant 19 salaries reported	$18.05 per hour
Crisis counselor 14 salaries reported	$25.46 per hour
Clinician 8 salaries reported	$41.00 per hour
Registered nurse 2 salaries reported	$39.00 per hour
Navigator 3 salaries reported	$26.00 per hour

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