mechanic

bus driver

truck driver

driver

guest service agent

Gray Line

Daily Work Day:
A typical day would include sales meetings, coaching & counseling staff, recruiting new team members, establishing new bench markets, oversight of maintenance, financial review meetings, customer service calls, setting new standards in the culture.
Learned:
Difficulties in "raising the bar" in a stuck culture. Moving from a family operated business to a corporate strutured company. Dealt and managed thru the culture shift and attitudes stuck in the past. Turn around situation financially. A company starved with the lack of bench mards of success. Working with equity partners.
Mamagement Team:
Lacked a structured management team, with little development. Turned over the senior management of the company.
Hardest Part:
A stuck culture
Most Enjoyable:
The new team and commitment staff

Poor CEO trying everything in his power to cut corners at the Drivers expense to pad his bonus I loved driving for grayline at first then greed took over, also it's like working in a high school environment lots of favoritism for those who make up random stuff about other Employees just to make a name for themselves. Another thing they will alter your time clock that means working off the clock alot I still have memos about changing your time saved. No lunch your forced to work through it. I drank the kool aid and took the job made sure I was on time ensured that the bus was in compliance according to the dot regulations and was punished if i would bring up a safety issue, by being sent home or forced to take a bus that was unsafe I really wish things were different at the Nashville location because it could have been a great job.

One Management is so terrible, one moment they put on the portal ( which is your schedule) that your doing one thing next time you checked your portal it done change to you having 5 runs in one day. And then let's say that you work an evening shift and you finish late like around 11pm, they would want you back that very next morning in at like 5am. There is no growth within the company. There are many employees who are considered "favorite" meaning they would get all of the otr ( over the road) run. You will not have a life if you're a full time driver once your a full time driver you can not deny any runs. Your best is to go part time but then if you go part time you dont get any insurance, at least when part time you make your own schedule.

The people and management were extremely nice and welcoming to everyone. 
I enjoyed the company the short time I was there, but I was definitely overlooked, not given proper drive time as others were given, and then told I was not progressing. When I explained I had not been given any drive time to be able to progress, I was made to feel it was my fault and I was expected to be there to fix it outside of the time I was hired for. Very, very disappointed that I was put on the back burner and then blamed for it. I had expressed concern a few times throughout training that I was not being trained. People after me was even getting more training than I was. So, I knew I needed to part ways unfortunately as I felt jumping through hoops was just going to be a way to prolong them letting me go. I felt marked from the start but not sure why.

I was quoted a higher pay rate when I was hired, but was paid less on my paychecks. Promised bonuses are taken away or underpaid. Favoritism is evident when looking at the take-home pay, but they discourage discussing pay. Diversity in high held positions is clearly lacking. Management doesn't provide an ergonomic workplace. Insurance provided is horrible. When one is assigned, the HR rep is changed at least once a year so they don't know what is going on and issues are rarely resolved in a timely way if at all. Document everything yourself! This is not a place to go start your career but it is a job. 

On a typical opening day at work, my duties consist of posting tour's name magnets, times and bus bay numbers on the outside tour board. I would then log into both company's computer system using microsoft software and customer service telephone line. The next priorty would be to rectrieve 3 (for the next reps to arrive and I) pre-counted banks from accountant's office. Assist any visitors that come to office and take tour payments. Also, answer and direct any phone inquires from customers to proper department. Managers are present in office to be of assistance. This job was great but the pay was not enough for all of the task required. All the different people that my path crossed keep me interested in the job!

My supervisor was very supportive and understanding of my home situations. She acknowledge my hard work and treated everyone as equally as possible. I worked in the accounting department and I worked for the excel sheet. I learned skills in professionalism being that this was the first job I ever had. My co-workers were very supportive and very helpful in helping me navigate my way through this job. I was taught how to ease up my workload and I was given tips and tricks to getting my work done more efficiently but with the same quality that was expected of me. I looked forward going to this job because of the extremely supportive work enviornment and the understanding all my co-workers has with each other.

What is the best part of working at the company?
Nothing! Other when your out on a run, the customers made it worth it. 

What is the most stressful part about working at the company?
You as a driver is treated like you do not matter. If you have a S endorsement, they will try to make you drive in the school bus side

What is the work environment and culture like at the company?
Not good. Again, they treat the drivers not well. There are kind office people but when push come shove, they will shove you out

What is a typical day like for you at the company?
School bus side- Mon-Fri 5am-5(6)pm with a huge split
Trolley side- used to be great, hours were 8-5pm

I supervise the wash crew, interior cleaners, lot porters and lot attendants. I enjoy working for Gray Line and we operate as a team to get the job done.  I respect my team and they respect me.
I help my team clean buses when we get busy, title doesn't mean you stand by and just delegate.  I don't ask them to do nothing I wouldn't do...so if you are in need of any of the jobs listed above, I treat everyone the same across the board.
We are much more productive when we work as one.
Me, I enjoy Gray Line!

I’ve had many jobs in the passed who simply respected and cared for their employees. But this job doesn’t, there’s very few people who are “nice” but everyone else including the other employees are mean and carry nasty attitudes. It’s unorganized and gets hectic at times when someone don’t come in and they’ll ask you to do it but will make you feel bad if you don’t. There’s way i departed wasn’t how i wanted to depart but how they just let me go when i LOVED my job was the nastiest thing ive ever experienced. And still haven’t heard back from HR when i had questions. 

Top Job Titles	Average Salary
Mechanic 3 salaries reported	$29.33 per hour
Bus driver 1 salary reported	$30.00 per hour
Truck driver 1 salary reported	$25.00 per hour
Driver 2 salaries reported	$30.00 per hour
Guest service agent 2 salaries reported	$15.00 per hour

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