member services representative

human resources specialist

business development intern

information technology intern

human resources intern

Greenstate Credit Union

Typical day would be running transactions and trying to get sales calls in when it is not busy. Other things I had to do were: removing/add money to the cash machine, make new member packets, keep up with the mail/process it, prepare cash to be sent out to the FED, answer phone calls/voicemails, strapping money from the FED, running transaction tickets when money is taken from the vault, opening/closing process. Doesn't sound bad, but when your branch is busy it becomes a lot. Not to mention if you are short staffed. The branches already run at low staff so you will be running around the entire day. Hopefully you get a good branch manager as well, because that makes or breaks your experience, which is why I left. After one year there, I had to go through being the only teller twice and not getting additional help on the line. Plus, even if you are the only teller and aren't able to get your sales calls in because of low staff, you will be talked to about why you are not reaching your goals. From this job I learned more about financial information and how they benefit and effect people. I was also challenged with helping not so happy people and how to deescalate the situation. I did not feel I belong with my team. I felt like I was the one who running the whole show and wouldn't get help with the customers. Hardest part of the job was getting time to get all of my sales calls in, so I could possibly get incentives. In my position, the incentives were based on if the whole team met goals. There was only two individual goals, while the loan officers were all individual goals. I enjoyed the regular hours and getting to see regular customers. This company has an unlimited PTO policy, but don't think that doesn't mean you can't get written up for taking too much even though they do not have a maximum.

What is the best part of working at the company?
Your co-workers. NOT INCLUDING MANAGEMENT. 

What is the most stressful part about working at the company?
Pushy sales environment, unrealistic expectations. No work life balance on the retail banking side. Will write you up if you have and tell you that ‘maybe it’s not a good fit’ if you have children because then you can’t stay late, work every Saturday, etc… The regional manager sleeps with subordinates. Not to mention the unethical lending policies and complete negligence surrounding compliance. Zero appreciation for staff. I did meet some great, talented co-workers along the way. People stay because the pay is higher than a lot of competitors. 

What is the work environment and culture like at the company?
The culture they describe is an absolute lie. I suppose certain locations/departments may have better environments than other. All they care about is money, people are replaceable. If you have a soul, this is not the place for you. 

What is a typical day like for you at the company?
Better be early! Start making your 200 phone calls (monthly requirement) first thing in the morning. You’ll help walk in traffic and cover the teller line whenever needed. Then back to your sales phone calls as soon as possible. Don’t forget to follow up with an email!

You are expected to force product on members including adding documents without their approval for things they didn’t ask for this insurance coverage and credit cards or even checking accounts just to hit numbers. This is especially popular on the retail side for mortgage accounts. It’s very well hidden by upper management but it is 100% happening. If you try to address it you are shunned. Then have no way to be promoted. You are then picked on and can no longer be “a part of the team” it’s a very uncomfortable environment unless you are comfortable with this immoral way of business. Nothing is addressed even when brought to HR

UICCU has great vision for members and employees and offers many benefits thanks in large part to a phenomenal CEO and his fantastic Senior Team.  However, for Retail Banking there are many managers who simply do not care about employees or have the leadership skills to foster employee development.  I would recommend working at UICCU, but be aware of branch managers who are focused on making money through incentives instead of developing and coaching their teams.

The Credit Union talks about running lean to be able to give back to their members, but they would pay 15 hours a week of overtime.  They talk about balancing work and home, but I would put in 12 hour days and not get home until 7 or 8p.m.  The insurance dept was looked down on as my co-workers would not talk to anyone, not even each other.  It was not an enjoyable experience to work there, when you're used to being friendly, courteous and customer service oriented.

There are staff members of the leadership team that lack the experience to lead. 
There is a lack of integrity that is a bit of a turn off. 
People are coming and going quick. 
They’re policies, procedures and standards are outdated. 
It’s an organization that’s grown rapidly and doesn’t have the manpower to go along with it. 
They’re philosophy is we “run lean.” And whilst they pay well, they will stretch you extremely thin for the money having you do the work of two or three people for two or three departments/units more. 
Insanity! 

The day starts simple and it’s fairly easy job as long as you can count and follow instructions.

The new hourly rate is nice at least. 2 years ago it was 19.50 and that was on the high end. Ridiculous, really. 

They expect you to cold call people and sell credit card annd other bank stuff that is super annoying and not satisfying at all. Like a cars sales man ripping people off.

You don’t really have a sense of purpose here. Just wait till 6pm and be miserable, really.

It was a great experience that gave me lots of knowledge about the banking world, but it also left no time for life. Hard to schedule activities with family and friends when you work 6 days a week. High sales goals are expected without giving any training. Sales were supposed to be in the best interest of the member and rarely were. Management is hit or miss and expects lots out of you with low pay and no recognition. 

GreenState is not a job, it’s a career and the people you work with truly become a part of your family. Employees care about the members, community, and peers they serve. Great vision and implementation from leadership team. You do have high expectations but you are rewarded for that. GreenState seeks out and retains top talent. 

The work hard/play hard philosophy isn't for everyone; but if you are looking for an employer who consistently challenges you to do your best, you can't go wrong with GreenState. Continuous opportunities to learn, develop, and grow both personally and professionally. You'll work hard, but they show you how much they appreciate you for it, and you know that the work you do is directly contributing to the bottom line. 

Top Job Titles	Average Salary
Member services representative 2 salaries reported	$32.58 per hour
Human resources specialist 5 salaries reported	$75,139 per year
Business development intern 3 salaries reported	$15.00 per hour
Information technology intern 2 salaries reported	$15.00 per hour
Human resources intern 2 salaries reported	$15.00 per hour

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