hvac installer

hvac technician

customer service representative

plumber

dispatcher

Greenwood Heating and Home Services

What is the best part of working at the company?
My time with the company was, in my opinion a rotten experience. Not sure there is a best part in working for this company.

What is the most stressful part about working at the company?
The lack of support and actual training lacks compassion and actual training.  I was told that training would be about 3+ months due to a lot to learn and be comfortable doing.  
Trainers lack the understanding as to how to actually train. Do not take any responsibility for the lack of training.
My experience with this company was short lived due to the lack of training as to what was needed to do  the job.  Was left alone, despite desperate plea's for work to be looked to make sure things were done correctly.  Then things can be corrected up front instead of tossing someone under the bus for lack of knowledge from the lack of help.
I would NOT recommend working for this company, hostile environment.

What is the work environment and culture like at the company?
I found the culture  to be toxic. Was not trained to succeed; but to left to fail.  Training was rushed without care to achieve the knowledge; but set up to fail. 
Learning to do most of the job on my own as best with the information given at the time.   No remorse for the lack of support, training and mostly a toxic work place. 

What is a typical day like for you at the company?
For the most part, left alone all the while not sure if the work I was doing was correct.  Despite continuing to ask for the work to be looked to make sure work was done correctly.

The reasoning behind my review comes down to the lack of managerial skills by office leadership, i.e. the lead and manager of the call center, who will give you two different answers to the same questions. I felt micro-managed, and have received emails over not adding a singular tag to a job, or even having processes changed while you are doing them, simply because not enough people are there, not to mention the fact that if you have a doctor’s note you are still asked to work from home. They hold everyone to a different standard, and put most of the work on a few people instead of giving equal work to everyone, and when you ask for help they say, “You can get it all done!” The vibe is toxic positivity and although you are treated like “family”, I am there only to work and maintain professional relationships, as are most people in the work force. There is adequate training provided in the off-season, but during the busiest times of year, they had people basically just shadow only before throwing them on phones. The passive aggressiveness from leadership in the office is unappreciated by staff and hidden through a bunch of smiley emojis on the work chatting system. I do not recommend working in the office at this company. Also, before you call my review “invalid and not a representation of our company”, this was my experience and my feelings are ABSOLUTELY valid, thank you. 

What is the best part of working at the company?
None.  The company does not support any staff training   They offer little to no support during the training period 

What is the most stressful part about working at the company?
During the training period, there is little to no support. Basically left on your own to fail and then discarded with no  reason 
Training needs to be overhauled to actually train new employees with compassion and support 

What is the work environment and culture like at the company?
Expectations are high with no real training   The culture is negative and hostile towards anyone that dares to ask for more support and better training practices 

What is a typical day like for you at the company?
Staff seem friendly upfront and helpful; but then the brutal reality sets in.  The lack of training and support is not a strong point for new recruits 
Left on one’s own to learn and then humiliated when the job isn’t done correctly

Successfully Managing and operating a healthy work dynamic in the residential service industry is an art to say the least. It is clear that greenwood has a “boots on the ground” approach to this challenge. I’ve been in the industry over a decade now and i can say that greenwood from top to bottom values each and every individual within. If you have the drive to learn, grow and thrive as a team player then greenwood can be a very rewarding place to be. Having the two great owners being the first people i meet and shake hands with upon my arrival was a powerful statement. 

As a mentor of mine once said.
“If you only ever strive to have enough than you never will”
Greenwood offers a rock solid foundation to challenge yourself and a support system to back you up through every challenge. 


This company will pretend that you are the best of the best while at the same time working behind your back to make you fail.  Management is the worst,  they NEVER answer your phone. Will gaslight you over things that have nothing to do with you.  They will make you feel bad for things that go wrong that are out of your hands. They will fail to train you then write you up when you fail.  If you don't buy into the cutie " we all love everyone here and are best buddies " lifestyle,  or have any sort of emotional reaction to anything you are chastised.  You are chastised for calling out if you're sick,  if you're personal friends with Management you can work from home if you get sick. But only if you've worked up a good enough relationship with them. If you're known for being direct, and expect an adult workplace don't work here. 

I worked in the HVAC industry for roughly 20yrs before I joined the Greenwood Heating team and I can honestly say that I should have joined even sooner. Since coming aboard my career vision and working knowledge in this industry has greatly expanded, which I contribute to the Greenwood Heating Model and Structure, but also to the positive and supportive role that Management takes on with its employees. Moreover, not enough can be said about the positive and supportive role that each team member takes on with their fellow employees. I would be remiss to lead anyone to think that success is found without the hard work of dedicated Technicians, but that success is also rooted in the investment Greenwood Heating makes in its family.

What is the best part of working at the company?
The actual work is relatively low-stress on a day to day basis, with decent working hours most of the time.

What is the most stressful part about working at the company?
The sales side of the job has made me dread finishing up every call, especially with management being on you extremely hard over your performance numbers. Expectations change and you aren't made aware of them unless you go out of your way to find out.

What is the work environment and culture like at the company?
The other technicians and office workers are good, however talking to certain members of management feels like walking on eggshells.

I started at Greenwood after completely changing my career from automotive technician to installer in HVAC. The first thing that I noticed is that all of the employees there and management is extremely nice and will help/explain anything asked. The culture in this company is like a family. There is a lot of care and respect between all of the employees. The people I work with are very helpful in explaining and helping me learn the trade and how to do things the right way. Overall the job is very good and highly recommend making the switch if you are looking to change careers. 

After coming from a company that treated the employees like they were disposable. I am pleasantly surprised and relieved to work for a company that values their employees. They make reasonable accommodations for employees and allow working parents to be parents first. They have a great management team that's understanding, supportive and foster a positive work environment. The owners are truly kind people. With all the equity firms taking over the home services industry, I feel blessed to have found a company that is growing and building from within. 

Working here, I don't feel that work is a task.  I have a career with a company that recognizes and appreciates me and what I do.  Management is here when I need them and is always willing to provide the tools necessary for me to take the next level in my career.  We all work as a team and that helps with communication and customer service.  The best part of my job is that I feel like a part of the team/family.  The worst part of my job is when I get overwhelmed and feel behind with my work.  Luckily, the support I have helps me get back on track.  If you are looking for a change, this is the place to do that.

Top Job Titles	Average Salary
Hvac installer 15 salaries reported	$27.80 per hour
Hvac technician 8 salaries reported	$39.38 per hour
Customer service representative 1 salary reported	$23.00 per hour
Plumber 3 salaries reported	$133,333 per year
Dispatcher 2 salaries reported	$25.00 per hour

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