barista

store manager

team supervisor

team leader

area leader

Gregorys Coffee

As a former employee and someone who knew absolutely nothing about coffee before coming into the business, Gregorys Coffee is the place to be to actually learn and grow with your team and the company.  Oh, and they actually do teach you about the complexities of the coffee industry. Some things worth pointing out are the overall atmosphere; it’s about camaraderie as well as really getting to know the product(s) so that we could properly serve our guests to the best of our abilities. Especially in NY, days start early and and people really need their coffee first thing in the morning.  

I started off as one of the store openers in some of the busiest locations, so I took pride and joy in making sure that guests left happy and smiling and team members stayed calm and happy as well, because sometimes it can get quite busy, and that’s a good thing! With time came more knowledge, and with that knowledge came growth within the company. I came in a complete newbie in the industry, I left as a district leader of 7 locations with a little over 100 members on my teams across all my locations, having in depth conversations about the history of coffee and being able to fix any machines at the drop of a hat. 

I had an amazing time and priceless memories over the almost 10 years I was employed there and I wouldn’t change it for the world. This is definitely a company where the management team cares about everyone’s success and happiness and everyone has the opportunity to grow. They understand that when we all work together as one, anything is possible. 

I learned from everyone I came in contact with over those years (teammates & guests), and that’s a beautiful thing that not many people in the service industry talk about enough, the lives touched. It really means a lot. Gregorys Coffee is a very rewarding place to work. 

Typical day at work (Gregory’s Coffee experience at Gregorys Coffee)

A typical shift for me often started normally, but the environment became stressful due to how management interacted with me throughout the day.

There were times I was spoken to in a harsh or dismissive tone, including being corrected in front of coworkers in a way that felt embarrassing and unnecessary. On some shifts, I felt I was being watched closely or criticized more than other employees, even when I was doing my tasks.

There were also moments where communication from management felt unprofessional, including raised voices or being spoken to in a way that made the workplace uncomfortable. This affected my confidence while working and made it harder to focus during busy shifts.

Overall, instead of feeling supported while learning and working, I often felt stressed and singled out during a normal workday.

1) If you don't mind waking up at 4am for a 6am shift, you would do great here because most people struggle to open the stores. The problem with this is you may be opening alone if your coworker is running late or doesn't show up on time. 
2) Management was good but they could do more with cleaning supplies and larger spaces (depends on the store) but the ones I worked in felt like a very tight space and it was hard to move around/clean. 
3) You may or may not have a break room depending on the location and you share a bathroom with customers. 
4) This is a great job for people that are just wanting to try out barista/food service however, it does get really busy.
5) If you have a manager that isn't willing to help or just looks irritated every time you ask a question, RUN...ask to move to another store location, it's never a good feeling to work in an environment with tension.
6) I knew someone that was with the company for 3 years and they wouldn't give them a chance in moving up like becoming a supervisor or manager when they were literally AMAZING and a hard worker! It's hard to advance in this company. 
7) You get paid weekly and earn cash tips every shift. 

I’ve been in Gregory’s Coffee for almost two years and it has been an amazing and unexpected experience for me. I never imagined myself working in customer service but the training and support I received from my DL and former Store Leaders made it so much easier and makes me proud of where I stand now. 

Gregory’s Coffee offers more than your typical coffee shop not only for customers but for employees as well. It gives you all the training necessary to succeed and grow within the company. We are taught customer service, equipment management and coffee knowledge. After joining the Greg’s family back in 2018, I was able to move up within 6 months as an assistant manager and a year later, I got promoted once again. 

Once you get the hang of everything, working here is super fun! You will be surrounded by amazing co-workers that will gladly help you out with whatever it is you need and answer any questions you may have. 

Expectations are the same all throughout the company but not every day is the same so there’s very little to no room for monotony. 

In Gregory’s, we are not just a team, we’re a family and you won’t find any other company that will give you all these perks and home-like vibes somewhere else. 

The parts of working at Gregorys Coffee that I enjoy are trying out new and staple drinks and talking to customers about those drinks. It's very satisfying trying to find the right drink for people to enjoy. 
I also enjoy working with my coworkers and having fun while making drinks together.

However there are some difficulties that make it hard to want to maintain having this job. Outside of holidays, my hours as a Barista are very small, being up to two 4 hour shifts per week. There's very little concrete direction in management.  Based on whether our manager is or is not on shift for the day, how tasks are performed are done, how drinks are made, and how rules are enforced, will be done differently, with some tasks being straight up neglected leading to long-term issues. Management has favoritism on how much 'rule-bending' is and is not allowed for different people.
 
It has left me with feelings of confusion and frustration on how the store should be operated when how things are done are sometimes wildly different from Gregorys official and intended operations and worries me about the future of my employment with Gregorys.

Gregory's is what you would expect from a coffee shop. Do not approach the job expecting too much or too little. As a chain, and growing organization, they have standardized procedures across all the stores. So keep that in mind, you won't be able to change minds easily, but they will hear you out at least. 
They will ask upfront about your availability, so that they can accommodate your needs and theirs. Granted, when it comes to working hours they do want to keep everyone under 40 hours a week. You can pick up shifts at different stores, so going over can be easily done, but you must get a green light before doing so. 
Overall you will meet great people that will be very knowledgeable about coffee. The company itself does try to foster community through different events through the year.  In truth, your coworkers can make or break your experience in these types of jobs, so whether you get lucky or not is a different issue, my personal experience so far has been great!

I can honestly say Greg's was a fun time. 
As my first Coffee Job I had a blast learning about specialty coffee.

Management is a hit or miss depending on how they cope with stress. I worked at two different locations and each had their own style: One GM micromanaged, and the other GM was pretty laissez faire. Both gave me opportunities to gain responsibility and grow. 

With the opportunity for rapid growth comes its caveats. The environment can get a bit competitive if you're gunning for advancement. The ones that advance can sometimes end up being a bit hot-headed/immature for the position they're in, and the ones that aren't selected can often get salty. It comes with the territory as a chain-coffee brand hiring managers from within from a pool of entry-level baristas.

Don't let the negativity stemming from idle talk get to you, either. It's a coffee job, have fun with it. I got nerdy about it. 

I got the most fulfillment from the customers I've gotten to know.

It’s a barista job. Like every other barista job it has its ups and downs. 
PROS: at SOME stores, the regulars are nice. The coffee is really good. 
CONS: The problem i encountered daily at Gregorys was the management. There is ZERO communication with employees from upper management. They boast about everyone being “a family” but will not communicate when they are increasing hours, or changing things in the stores. 
They will make you work more than 10 hours EVERY DAY and expect you to be happy about it. They will change your schedule with no notice. They regularly infringe on your rights as a worker. 
It’s basically like working at starbucks but without the college benefits and food benefits. 
Honestly, AVOID this place if you have any self worth. I would only take this job if you are going to be PART TIME or have limited availability. Otherwise they use use use you until you are a shell of a person. 

At first when I started working the work environment was decent. But shortly after there was a change in management, which was frequent, the work culture slowly revealed itself to be toxic. There was very obvious favoritism. Hard workers were often overlooked for people who were close the management. Not to mention if management doesn’t like you they will find every way get rid of you. The work itself isn’t difficult and you can make decent money when it gets busy. As of writing this review the location has a serious roach problem and they don’t maintain and of their cleaning equipment especially for the bathroom. If you’re looking to get started or want to make quick money I’d stay for a couple of months but find something more promising and stable. 

Red flag job. I had got an interview for Gregory’s, and sat down with the manager and store leader for an interview. They came off very intimidating and rude. They explained they’re always looking for better employees, and asked me if I took constructive criticism well, and that they would give lots, which put lots of unneeded pressure on me. They were already trying to change me before I’d got hired.  At the end of the interview they explained they did want to hire me but almost didn’t. Weird. 
I’m very experienced. I know exactly what I’m doing. There wasn’t a doubt in my mind I would get the job. 
But halfway just during the interview itself I knew, this would be a bad job, especially since I had got hired on spot. 
They talked all positive vibes but all I got was bad, bad vibes. 

Top Job Titles	Average Salary
Barista 501 salaries reported	$16.50 per hour
Store manager 40 salaries reported	$67,974 per year
Team supervisor 88 salaries reported	$18.39 per hour
Team leader 10 salaries reported	$18.60 per hour
Area leader 9 salaries reported	$90,000 per year

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