maintenance technician

leasing professional

community manager

maintenance supervisor

service technician

Greystar

I am someone who is disabled and I had always wanted to work at Greystar and had heard many good things about their paid time off and vacation rates, how easy it was to transfer to other locations or positions, how friendly the community was, how the pay was nice, how it was easy to travel and stay at their various locations that were world wide, etc so I was so excited when I was hired as a housekeeper at one of their locations. However that excitement was hard to keep due to the environment of that location. The expectations for the position were very high and whoever had the position before me was amazing to be able to keep up with them before leaving. There were multiple long V shaped buildings (each side was a mirror of itself with 2 sets of stairs per floor) with 3 floors each and the main office to clean and I was told to try to clean 2-3 buildings a day and was told where the cleaning supplies were and to ask for anything I needed. I was not given any other training or instruction and the previous housekeeper had been gone for 2 weeks already. I did ask many questions and my first manager was very friendly, nice, and helpful. One of my coworkers who was there less often was also friendly, nice, and helpful. Most of the maintenance team was also very helpful and reliable. I started to notice that one of my coworkers would gossip about others behind their backs and when we got the second manager in this become worse. This coworker who would gossip badly about everyone was very rude to me. This coworker and second manager were very demeaning to my position and when I would ask for things they would say "figure it out yourself" sometimes and would often scoff at the amount of work I would get done in a day or at my exhaustion or when I asked for some training or guide respond with "why would you need to be trained or anything *its just cleaning.*" One day right after walking out of the office into the hallway I heard the second manager and coworker talking badly about me while they should know I am within ear shot and can hear them. Unfortunately because of the second manager being one of the people involved it was very hard to reach out to someone about what was happening and I did try to mention how this coworker was acting towards me and this concern was dismissed. The position was also extremely frustrating because everything was so unorganized that for example while trying to vacuum the vacuums would often die/break and I would have to go hunt for new ones in the various stock rooms in the various buildings which were all parking lots and streets apart. This would take 30-60 minutes to either find one or not and if I couldn't find one I would move to a different task and mention the vacuum situation to my manager. It became so stressful to go to work and struggle to find anything, push myself to meet expectations, and be met with scoffing and disrespectful comments that I eventually stopped going to work. The company did continue to pay out PTO/401k after I left in checks via the mail. Overall I do believe Greystar is a great company and that I just had a bad experience and wasn't knowledgeable enough about how to help my situation. 

During my time at Greystar, I encountered numerous challenges that shaped my perspective on the organization. While I appreciate that financial performance is a critical focus for any company, it often appeared to take precedence over the well-being of employees, which can lead to a disheartening work environment.

Senior leadership frequently emphasized the need for a tight budget and limited travel, yet there were observed instances of extravagant gifts being distributed among select employees. This inconsistency raised concerns about the true priorities of the organization. Additionally, the corporate office operated with a level of secrecy that left many employees feeling uninformed; for instance, new hires were often not announced until after their start date. 

It was particularly troubling to note that the starting salaries for regional managers had not seen an increase in five years. This stagnation, coupled with the fact that some community managers received bonuses surpassing those of regional managers, contributed to a growing sense of frustration and undervaluation among team members.

Although senior leadership attempted to project an image of care and concern for employees, the reality often contradicted this facade. Many employees felt overburdened and unsupported, particularly when faced with verbally abusive clients who were retained solely because they brought in substantial fees. Furthermore, employee benefits, such as rent discounts, were increased only to be revoked a few years later, which significantly impacted morale and trust within the team.

The work culture has undergone a noticeable transformation over the past five years. Another disappointing change was the removal of free medical coverage for employees who had dedicated over five years of service, which occurred in 2025. This decision further eroded employee satisfaction and loyalty.

Moreover, corporate leadership seemed largely indifferent to the challenges posed by multiple open positions and ongoing sabbaticals among team members. There was little acknowledgment of the difficulties faced by employees in managing client expectations due to inadequate staffing. Senior leadership rarely visited properties for constructive reasons, which reinforced a perception of disconnection from the day-to-day operations that truly drive the business.
Lastly, favoritism among senior leadership was noticeably prevalent, with instances of vacations taken alongside select subordinates being quite common. This dynamic created an impression of preferential treatment. 

In summary, while I appreciate the opportunities for professional growth provided, the disconnect between senior leadership and the realities faced by on-the-ground employees created a challenging atmosphere. I sincerely hope that the organization can take steps to reassess its priorities and foster a more supportive and engaged workplace culture for all its employees.

I like GREYSTAR as a company, and would work for them again under different leadership at a newer property.

What I didn't like was the way my previous Regional handles people. The level of dishonesty & lack of leadership on a personnel (people) level reminded me of how elementary school children act amongst themselves. While I think everyone, from my Regional on down was capable of doing what it took to get the job done property management wise, the poor communications, lack of organization on-site, and weak people skills led to my departure from the community I worked at. I've worked rehabs before with experienced leadership from investors/owners & had a much better experiences elsewhere.

Poor leaders prefer 'yes men' so-to-speak than professionals. Unfortunately that was the case at the property where I worked.

Property issues were not handled well, because TEAM communication was unorganized & inconsistent, there wasn't a clear or consistent process in resolving issues, and real open accountability was discouraged. I liked some of the staff I worked with (as people), but I didn't respect some of them professionally. The culture was not healthy. The overall standard on-site was poor.

I worked on-site for 3+ months. My first 3 weeks I received no training on-site. It took over a week to get access to the Learning Management System, and it was about 3 weeks before I had access to OneSite & the lead management software. I leased many apartment homes, but only had one or two of them actually made-ready by the move-in dates. To me, that was, is, & always will be unacceptable. New residents were moving in with a bad first impression, day after day, week after week, month after month.

My Property Mgr. & Asst. Property Mgr. both left & took jobs with other companies during my first month on-site. Their replacements were better, but there was never any cohesiveness as a TEAM.

Some venders were replaced, but our worst vender (in terms of the pest control work they do) was still going strong when I left. Dozens of our homes were infested, despite treatment.

Leasing is a pleasure when you believe in your product, but it was tough at the community I served, because the product was not good. It wasn't good enough for residents, who left in droves, and it wasn't good enough for me. By the third week, I wanted out. I planned to stay six months, so that I could transfer within the company to a much better property, but it just didn't work. When I left, the desire to part ways was mutual. No hard feelings. I was relieved. Happy even, and excited about a new opportunity to move on to an A+ property with different leadership.

I wish the management & residents at my previous property well, and hope they accomplish what they say they're working toward.

In my experience in the multi-family housing industry, they never properly staff an apartment community. Greystar isn't the only one but they expect you to be able to answer the phones, respond to email inquiries within 2 hours, deal with new prospects/tours, as well as regular resident activity (getting their packages or typing service requests)... all while sometimes being the ONLY person in the office. I also was constantly having to redirect my vendors to the correct apartment according to what WE had on the schedule. 

My biggest issue with Greystar was I worked at what was touted as a "luxury" apartment community in West Austin. We were undergoing renovations which looked great - in the MODEL apartment. You never knew what you were going to get with the rest of the "made-ready" apartments. Partly because our asset manager changed the interior color-schemes and/or finishouts about 3 times in the 3 years I was there. So you heavily had to rely on your availability to pay attention to all the tiny modifications, that MIGHT be in the apartment they're leasing but not actually seeing (some had dark cabinets/paint, some had white cabinets with glass-fronts, & totally different looking granite all through the units, some had faux wood, some had carpet throughout, etc.). It was also partly due to the fact that our vendors did terrible work... and the thing with Greystar is they force you to use "approved vendors" from a list they created God knows when. Some of our vendors would literally party in the vacant units after hours and blast tejano and leave beer cans behind. We received multiple complaints from residents and witnessed the trash, ourselves.

I had to do so much damage control for those poor residents. People were literally coming to me crying about the quality of their apartment home when they moved in- which they're paying an arm and a leg for because of the area... I felt horrible for leasing to them in the 1st place! Like almost the feeling of a bait and switch! Talk about embarrassing. I literally dreaded going to work and almost cried daily.

Of course all that's cared about is the bottom-line. They only ever wanted to know how many leases/move-ins, etc happened for each day, as opposed to hearing about the rampant issues running a muck on the property. It felt like I had no support and/or way to advocate for the residents, whom I actually cared about. Having to listen to folks everyday talk about how unhappy they were, try to console them, but then actually not have any real power to make the needed changes... I could not be happier to leave Greystar specifically (I worked for another property management company and had a way better experience).

When I was hired on by Greystar, all seemed to go really smoothly, and for their not to be any problems. But, as time went on, it became VERY apparent that the honeymoon was over, and that I was no longer wanted. And this happened in the coarse of three months! The worst part was, as I figured out that I was being targeted for dismisal, I tried to reach out to the corporate liason, which hapoened to be in Tampa, FL. That woman was of no help either. She flat out told me that I should stop violating company policies if I didn't want to be written up. To which I replied, shouldn't there be an explanation the first time a violation occurs? Her response was that an explanation/verbal warning was allowed, but not required. And then I received three write-ups in the coarse of 6 weeks. The last two were for the most trivial reasons as well. The last one was because I was on call, and one of my techs was coming into work within 30 minutes, so I decided to let him handle the call. I arrived 1 hour after the call. So, I was told that I was being written up and subsequently terminated for not responding to the call within the mandated 30 minutes. I was told that I should have driven 30 minutes to the property, handled the emergency maintenance call, then driven 30 minutes back home, got ready for work, and then drive 30 minutes back to work. I said that was the dumbest thing that I had ever heard of, and so I was written up and terminated for it. When I tried to reach out to the regional manager, she did not respond for 2 weeks. And that was after the second write up. I later found out that the property manager and the regional manager were good friends, and therefore..... Be advised, do NOT work for Amy at Commons Park West Apartments for Greystar. She is also the most unprofessional person that I have ever worked for. The rest of my team and staff was great! The regional maintenance supervisor was/is excellent as well. The ONLY problem with CPW is the property manager. As a former mentor of mine put it, many people in many positions of management are now "certified, but not qualified". This couldn't be any more true of this property. Be warned, stay away! Unless of course, they find a new property manager. Greystar was ok to work for, this current property manager was the worst to work for!

I will start with saying that as a company Greystar was amazing! I thought I had found my career for life! The property manager apparently had ulterior motives...

My employment was short lived, as I had to call in one Friday morning because my fiance had the flu and feeling terrible for a day or so before but we had daycare so it wasn't an issue. Well Friday our 2 year old was carrying 102° temp, and my fiance was still sick. What kind of man would not call to stay home and take care of his family?! Apparently the type of man who wants to work at the property that I did, unfortunately they didn't realize that if that is what they wanted, then they hired the wrong guy! 

The property manager said to me via text, and I quote "You may want to rethink that choice if you want to continue your career at Greystar." When I responded with that fact that I have been in leadership for many years before this and in no way should a leader speak to an employee that way, I requested a transfer to a nearby property. Her response, again quoted "I wouldn't be able to give you a good reference based on what I've seen at this property." Mind you, I was raised by contractors, started pouring and finishing concrete straight out of high school and am used to working sun up to sundown because contractors don't get paid by the hour! My work ethic is beyond anyone in my age group (32 years old) that I've seen, so her statement was clearly false unless all she did was sit in her office all day eating and watching YouTube.... Hmmm... I may be on to something. I then requested our regional managers contact info and I did not hear back from the property manager until I put in my resignation Monday the next week. 

Enough rambling, look, Greystar is a huge company with great benefits. It's number one in multiple COUNTRIES for a reason right? Had I been located at a different property I have no doubt that I would be giving a five star review. However after receiving and submitting the email from HR requesting a review and a "why I left" statement, then not receiving a call from HR regarding the situation, I have to assume that HR may not care as much either. But! My maintenance team, if your reading this, I LOVE AND MISS YOU GUYS FOREVER!!!! ERIK IS THE #1 MAIN MAN!!!!! Brandon your rad too. Ken=Awesome! Take care guys.

What is the best part of working at the company?
The benefits features. From health coverage to adoption assistance. From staycation discounts @ Greystar properties all around to foundations & give back programs that help so many in need. Also so many opportunities for growth. 

What is the most stressful part about working at the company?
The certain supervisory structure & dynamics set in place directly with the on-site managers & portfolio managers.  The lack of accountability and also, understanding from both roles. That is simply found by conducting thorough due diligence and acknowledging and apologizing for their wrong doing when proven/evident. Lead by example right?? Double standards unfortunately will never go away. But, as a industry leader. You'd hope when your employees shed light on detrimental incidences, these are held to the upmost importance and addressed with EVERYONES best interest. No matter ones rank on the totem pole. Porter to CEO. We're all humans. The good ones are the ones who leave first. Because keeping grasp of your healthy mentality is more important than being tied to a Global Industry Leader. *disclaimer - yes, not all properties are the same. Not all managers are the same. Not all regionals are the same. But it only takes 1, to diminish the hopeful outlook of a person who was so excited about the new journey they were hired/given the opportunity to embark on. Do better Greystar. Do better. 

What is the work environment and culture like at the company?
Difficult. If you hold any position below Mgr and know and have skills from years of experience. Your seen as a threat not an asset. Be ready to be blocked from doing your job. Because micromanging "Great" employees is still a possibility in the work environment. Keep your guard up. Recognize quickly when something is a loss. Don't stay in fight or flight mode to keep your job. No one cares more about yourself than yourself. Greystar is a huge empire with an abundance amount of growth. But not worth killing yourself metaphorically speaking, mentally and emotionally sometimes physically just to stay on board because its such a reputable company.

Greystar throughout the nation is thriving. They do amazing work and you can feel the synergy that other markets have. Not in NYC. 

There a great deal of gossip, sneakiness and disorganization. They do very little for camaraderie and respect. They innovate with cutting edge software but their processes lack in efficiency and the leadership cares for themselves only.

I got disciplined for something that my own peer violated on a daily basis. Dress code. I was told that I was in violation of not matching my top and bottom. I suited up everyday with heels but my jacket was black and my skirt was navy, one day. In their 30+-page dress code, there was no guideline about colors, top and bottom. There was even a photo of a woman with a khaki top and a brown bottom. 

My female peer wore ragged cable-knit sweaters, frumpy khaki pants and stained leather sneakers. I explained my frustration and was told I was not being managerial nor a team player.

This peer also refused to do her work. She had vengeance with the new property management company and protested about everything. She was an older individual who barely knew how to use a computer. I spoke to my manager about this and he did nothing. He did stress the importance of the leasing effort and that we needed to make headway on renting these apartments quickly. This translated to...do her job. 

Additionally, there was an accident on the jobsite because the resident manager did a poor job communicating, listening and speaking. The contractor got burned in his face because the resident manager turned the hot water back on before the agreed upon time and without calling out to the project manager that he was going to do so. I ended up getting the blame for it as the PM. How can I help someone that was instructed in email and phone more than once? Should I have been the one to hold his hand while he turns the dial?

Daily, the workplace was hostile and frantic. We lacked support on the site level and we basically worked 7 days a week. If you decided not to do anything on the weekend, be prepared for thousands of emails. 

Normally, I have taken each role as a lesson or experience to grow from. Not in this case. Greystar is awful here in NYC.

This was a terrible experience working at a company that has a toxic work environment, lacks diversity, and has a micromanaging culture. It's important to speak out about these issues to ensure that they're addressed and that other people don't have to suffer in the same way.

The first thing that struck me about this company is their micromanaging culture. It's never a good sign when management doesn't trust their employees to do their jobs without constant oversight. This kind of environment can be incredibly demoralizing and lead to high turnover rates as employees feel like they're not trusted or valued.

Another major issue is the lack of diversity. A company that doesn't prioritize diversity is missing out on a wealth of perspectives and experiences that could be incredibly valuable to their business. Additionally, a lack of diversity can create a hostile work environment for employees who don't fit the mold of the majority. This can lead to feelings of isolation and exclusion, which can have a significant impact on mental health.

The fact that this company doesn't offer adequate training is also concerning. Without proper training, employees can't be expected to perform at their best, which can lead to mistakes and low productivity. It's also unfair to expect employees to take on tasks they don't feel prepared for, especially if they're not being compensated fairly for their work.

Finally, the pay issue is a major concern. Employees shouldn't be expected to work long hours and deal with a toxic work environment for below-average pay. This kind of treatment is exploitative and shows a lack of respect for employees' time and effort.

Overall, it sounds like this company is a nightmare to work for. I would strongly advise anyone considering working there to think twice and do their research. No job is worth sacrificing your mental health and well-being, especially when the pay is inadequate. It's important to prioritize your own needs and find a company that values and respects its employees.

Greystar was awesome under different community manager and regional. It’s not what you know in this company and culture but who you know. Constantly being looked over for promotions for someone less competent, yet knows the right people is the norm. Be extra careful when raising a legitimate concern with regionals and HR. In doing so you will get a target put on your back and they will set you up to he fired. Bonus structure is different depending on ownership, hourly pay is very low compared to other PM companies. 

The handling of  Covid-19 has been disastrous. Profit before people has been the MO for Greystar. Flexibility for parents who have to homeschool is non existent. Onsite you are expected to have business as usual, requiring mask for people coming in the office, no respect for social distancing at all. Meanwhile the regionals and corporate office staff are working from home. 

It seems the larger the company becomes, the more it loses putting its employees first. Health/Dental insurance is outrageously expensive for a family, annual cost over $12,000.00 not including deductibles and co pays. That’s a lot to pay for someone making less than $50,000.00 a year in annual income. Vacation time is generous, after working 5 years you get 4 weeks paid vacation. Good luck trying to get more than one week off at a time, some managers are accommodating, others are not.  

My advice, if you can  play politics and butt kissing this is the company for you. If you desire more merit based recognition and promotions, this isn’t the company for you. There are so many wonderful, smaller companies who pay better, have better benefits, and better culture. Greystar is not the holy grail of property management by any means. 

Top Job Titles	Average Salary
Maintenance technician 296 salaries reported	$22.84 per hour
Leasing professional 258 salaries reported	$20.08 per hour
Community manager 146 salaries reported	$82,604 per year
Maintenance supervisor 97 salaries reported	$31.62 per hour
Service technician 41 salaries reported	$22.46 per hour

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