front of house staff

front of house manager

server

to-go specialist

Gringos Mexican Kitchen

If you’re a people person this could be a job or you could turn it into a career. If you start as a server or even a busser, you can move up the ranks easily with dedication, a positive attitude, good work ethic, and a passion to create the best experience for every single guest. Learn our core values and strive to be better every single day. There is no guarantee however you could be a salary manager within a few years if not sooner. 

A typical day; you would come in ON TIME for your shift and join the manager for “pre-shift.” It’s a short meeting to get you motivated and keep you informed of anything glowing on. Once you start getting sat, you start making money. You do get paid hourly but, not much; it’s server pay. You make your money from your tips. Each shift you will be responsible for running side work. At the end of your shift you must clean your section for your relief server or after closing and do an assigned side work. You also have to do your “check out” and turn in the credit card receipts and money owed to the restaurant.

Management sometimes gets moved around from store to store which can be frustrating but I’ve never had a bad manager. We’re all here for the same reason, to enrich lives one taco at a time by serving the highest quality Tex-Mex at the lowest price possible. They work for you just as much as you work for them.

The hardest part of the job is not sweating the small stuff. You will make mistakes, you will have bad days. Learn from them and do better; be better.

The best part of the job is the feeling you get when you make someone smile. I never understood the role of a server until I became one. Believe it or not, you have the power to change lives. Obviously, we’re all here to make money. Walking out the door with cash money at the end of every shift is awesome. Do the deed and do it well. The money will be there; I promise you that.

( Champions ) I’ve been at Gringos for about two years and a half now. I got to experience the before and after math of Covid and let me just tell you it changed A LOT. When I first started working for Gringos I was actually really happy with my job and I was for a while actually. I felt that I was good at was I did and that I did make an impact. Now days all I feel like is that I’m worthless there. The management hardly says anything about how good i’ve been doing and they always tell the people who literally just sit there and talk or play on their phones. I’ve been the best employee that I could be for this place and I stayed wayyyy longer than I even intended to. I was only planning on staying until the summer of 2020 and then I made a plan to leave but then Covid hit and jobs were difficult to find so I stayed. Over the couple of years i’ve been there, I have made a family with the ones i’ve known there since day one. It really makes me sad that I probably will never see them again but life goes on. Anyways, the management is 90% terrible. We were only allowed discounts on food if we were dinning in (we used to be able to have it on togo orders as well). They pay terrible considering how much work you have to put in for the management team & for the staff members sometimes because nobody likes to help or do anything. I understand if someone is having a hard day or doesn’t feel good then you can help them out, that’s fine. Now, doing it everyday is ridiculous, acting like you can’t do anything, is ridiculous. You have the job for a reason so act like it, but they don’t. Just saying, if you apply here, good luck with that. You could enjoy it, who knows but most of the staff doesn’t even enjoy working there. Also, some of the staff you can’t trust because they like to kiss up the managers and snitch on every little thing you say or do. 

I worked here for about 3 years (1 year as a host/to-go server, 2 as a server). The managers are very helpful and patient with employees. They proved to really care about the team. The service team is generally decent. The strong members are very strong and the weak... well could definitely improve. Everyone is very supportive of each other. If you are super busy (or "in the weeds"), you can count on getting help from management and your fellow servers. Tips are a hit or miss. I often made at least 20%, but sometimes guests could not be satisfied or did not come in with the intention of spending more than what their meal cost. There is definite room for advancing in the company. Servers that are there for a decent amount of time are usually encouraged to train for bar, and I've seen bar servers be offered training for management positions. The hardest part of the job is keeping your composure in the face of rude guests. I will say, Gringo's will almost always do whatever they can to appease the guest without throwing their server under the bus. The staff is not very cliquey so it does not take long for a new hire to find their footing with the crew. Also, the uniform is pretty strict (black slacks, black non-slip shoes, black long-sleeve button-down, tie/bowtie,  sleeves not rolled up unless working patio, and a clean apron). Make sure your uniform is clean and has visibile iron lines. There are randon checks, but usually the biggest punishment you receive is a stern "fix yourself". My biggest complaint is that the only discount you get is 1/2 off of chicken product meals. Everything else is full price for employees.

A typical day working at Gringo's was fun. Work started around 4 PM so sleeping in was always a plus, I felt like I could go in recharged and refreshed everyday with a positive attitude. At the beginning of every shift they have a pre-shift to help motivate all the employees. We'd talk about special going on or events coming up. 

Management was very good. They helped us in any way they possibly could. If they had to take care of an entire table for us until we got back on our feet again they would. At the end of the shift we all had side work and responsibilities to take care of before leaving. There were days it took us 2 hours after the closing before getting off work. Long cleaning process, but a clean place at that!

Being my first serving job, I learned a lot of great things! I learned to decorate the banquet rooms and serve many guests at once while helping them celebrate life events such as wedding rehearsal dinners and birthday parties! It always felt good to help make special memories for others. 

As a mentioned earlier, the side work at the end of shifts had to be the hardest part. Getting on our hands and knees to sweep every crumb from under the booth at a Mexican food restaurant with chips is horrible. Crumbs are everywhere! 

The most enjoyable part of my job was meeting such great people. I love talking to each table and getting to know them personally in hopes they become my regulars.

I have worked for this company for seven years now. I could not imagine working for better people. They run an extremely successful company yet make you feel like your having dinner with family. I have never been treated more well by any establishment that I have ever worked for. A typical workday consists of not only serving guests but by getting closer to the people in our communities and building lasting relationships with them. All of the friends I hold closest to my heart are individuals that I have had the blessing of meeting through Gringos Mexican Kitchen. The management team over the years has not only taught me how to be a better associate but they have taught me how to grow and be a better person. The most taxing part of my job is the physical work that goes into it but even that is no price to pay considering what I get out of my job. I would have to say without a doubt that the most enjoyable part of working for Gringos is the people I have gotten to meet over the years. Whether it be management, fellow associates, or the guests I get to meet each day, I don't think I would have ever got to meet such a myriad of personalities working in any other position.

Management changes often, and about 6 months ago the managers at my location were like family to us, always involved and helpful. It used to feel like a second home to me. Then, they switched the management completely and new managers have a ‘don’t care, do nothing’ attitude. Because of their behavior, staff has become lazy and disrespectful, often picking fights in front of customers over seating arrangements etc. As a hostess there under the age of 18, I often feel belittled and disrespected for the sole fact that I am younger and my job is “easy”. While I do agree that my job is easier than most, the environment makes it so stressful and draining, especially when on top of customers being upset I have servers or managers in my face about things that are out of my control, and are usually in their job description. There’s definitely still some people I would consider family there, but it’s not the same job as 6 months ago where I would be happy to work. I dread working now, even if it’s a short 4 hour shift. Also, the pay really sucks unless you’re a bartender, kitchen staff, or server because they find some way to undercut you.

Every shift is different, whether good or bad, the only thing that stays constant is the high volume of guests every day. Working in the restaurant industry has taught me to stay on my toes, consolidate tasks, observe and handle people, among a multitude of other things. I am constantly learning new things daily, as well as seek out advise on strengthening my weaknesses from management. We focus on functioning as a team, helping out and picking up others slack, because there will always be those who do not want to put in the work. There are many who are dependable and constantly put in the hard work that makes a shift flow smoothly. The most difficult part of the job is crossing the language barriers with some of the staff. I am not fluent in Spanish, but I am getting better as time goes by. I enjoy branching out and interacting with guests and challenging myself to deal and enhance my abilities to deal with any type of situation.

I usually worked alone as a hostess I learned that you never know when its going to be busy so I should always be on my toes. My managers always knew how to have fun but also be serious when it came to it. All my co-workers were like family to me. I got along with everybody. They made the workplace very comfortable for me to work in. To me there was nothing hard about my job. If i didn't know how to do something I would ask others to help me until I learned it. The most enjoyable part of my job was being able to work with all of  my co-workers. Getting along with everybody makes the work place funner to be in. I loved going into work and being able to say good morning to everybody and hearing it back. The management also was great. They definitely made me feel appreciated.

I was a dishwasher and they always would cut corners and try to get me to do things I was not qualified to do. One day they were short staffed and it was slow so a manager forced me to operate a cheese shredding machine. I had no food handlers and shouldn’t have been operating the equipment. Long story short I ended up with a hole in my finger. I was told by a doctor to not get my finger wet or strain it for atleast a month. Well Gringos continuously called asking me if I still worked there or if I quit. I then returned with a letter stating I was to be on light duty well they kept me washing dishes and of course I strained my finger and got it wet. I quit without notice because I couldn’t risk my finger not healing properly preventing me from performing jobs in the future. Luckily I still have time to sue. Maybe I will. Don’t work for these idiots.

I'm a former employee from Gringos location 5. I've worked for the company for 2 years and 8 months. My first two years were awesome due to AGM. After this manager left the GM was in charge and there was literally group (xes) in the work place from the staff. I've complaint on certain co-workers for (xes)ual harassment and nothing, absolute nothing was done. 3 victims from this restaurant including myself who said no to the gang activity and personally  the person I complaint on a Coworker showed up with his mom and a points a (htaed) weapon at me and my friends, threatening our lives. For human trafficking. But with the AGM people like these were fired immediately! On first offense, i've seen it with my eyes. If management follows the procedures they are supposed to for assurance of safety then it truly is an amazing company to work for.

Top Job Titles	Average Salary
Front of house staff 8 salaries reported	$14.42 per hour
Front of house manager 4 salaries reported	$14.42 per hour
Server 2 salaries reported	$14.00 per hour
To-go specialist 1 salary reported	$14.00 per hour

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