order picker

stocking associate

grocery associate

customer service associate / cashier

retail sales associate

Grocery Outlet

Poor management, poor pay, no training, lack of respect, lack of privacy, lack of information. Multiple people in my store got corona virus and the owners told no one. I didn’t find out until I asked a coworker who personally knew one of the people who got sick. The management is poor and you get yelled at for things that either aren’t your fault or things you weren’t even trained for. Schedules will drastically change without notice and they will schedule you when you aren’t available and then threaten your position when you ask them about it. They get mad at managers for product not selling/expiring when they won’t let us order. They constantly keep the store understaffed and won’t hire more employees nor give the current employees more hours to fill the gaps. They make cashiers take their lunches and breaks late because they won’t have enough employees at the store to cover them. Basically everyone in the store who works more than once a week is a supervisor but will still be deeply undertrained. If you tell a manager something personal about yourself, chances are they will tell other employees about it without your permission. They threatened my position and other managers positions for things that weren’t our fault. They over order or repeatedly order the same thing that isn’t selling and then yell at you when you have tons and tons of back stock of it. They expect you to be able to fit all product on the shelves when there is absolutely no room left and a pallet worth of stuff still left in the back. They speak to you like you are unintelligent and as if you have never worked a day in your life. They will outline your position and then make you do every other positions work in the store anyways. There is little to no distinction between the duties of a supervisor/manager and a regular clerk. The turnover rate is crazy, 7+ people have quit within the first 2 months of the store opening and there are more employees waiting to quit as well. The store is failing and the owners blame everyone else but themselves and refuse to take responsibility for things that they do. Out of all the places I have worked, this has to be the most poorly managed and I truly feel bad for anyone who had to have this place be their first job experience.

I worked at grocery outlet from the setup of the new store for 3 years. I quickly became frozen lead. They give you the whole family feel when you start and after the first 6 months it was all down hill from there. I never got raises I was consistently below minimum wage because they made sure to stay below the employee limit to actually have to provide california state minimum wage. I went from 40 hours a week to 35 for no reason beside employees clocking out late so everyone was punished. 

You were never doing good enough they put you down daily no matter how good or bad your doing but they never told you what you were doing wrong my department grew consistently my department was also the most consistent during inventories. No benefits only 24 hours of pto no added sick pay no vacation pay no benefits nothing. 

Just so happend every 6 mmonths after they reassure that I was doing well and possible raises were coming I would some how get written up for something and obviously with that no raise. It was litterally every 6 months like clockwork i never got talked too never informed what was happening till 6 months later and apparently I am doing everything wrong even though my department is growing overall sales. 

These writeups were always written up by the owners the owners would then leave to go home and then afterwards the writeup as relayed by the managers. Who several times told me they had no idea why I am getting this writeup they are just reading what they wrote. So there was no way for me to question the writeup and I had to sign it or I lose my job.

Also was consistently paid less then every new person who walked through the door how am I a lead after 3 years making less then the new cashier or stocker who just got hired.

Three years of this was enough I couldn't do it anymore and they don't care because its a small town with out a lot of choices for work so you either stick with it or your out of work for any forseable future.

Anyways this store has a higher turnover rate then any other retail store I have worked for at this point and its no surprise. 

The owners seem like cool people at first. But they hands down do not know how to run a business and do not care about their employees enough to at least pay minimum wage to a lead. 

Empty promises. Poor management from the owners, lack of communication daily, rarely shown appreciation, owners constantly watching cameras micro managing employees,  owners are price gouging. owners bad mouth employees in front of other employees, owners kids work there and come and go as they please for haircuts or miscellaneous things, minimum to no raises. One of the hardest working person that works there only had a .50 cent rase after 4 years.  Another only .25 cents after 4 years. No benefits other than 2 weeks vacation after 2 years of work and thats the maximum. Owners are the only ones making a living. All other employees are secondary income most employees making under $10 an hour. You can't make a living working here. 
Owners believe they are better than their employees. A quote from the owner when I quit was "You think you're hurting me by leaving? Your not. I can do it all myself" 
Showing their true colors and lack of appreciation for the ones doing all the work. everyone is replaceable..good employees get burnt out fast with no incentive to be treated better in the future. Bad employees are not held accountable for their actions and good employees are pushed to take up the slack but rarely rewarded. Owners kids don't work Sundays..(they're special). Owner trying to get a second store asking me to run the current store by myself but for no extra pay. Then after I quit the owners bad mouth me saying I  wasn't doing my job for 2 years anyway (then why would you have me run a store by myself if I wasn't doing good?) Owners never take the blame for anything that goes on in the store. Always shift the blame to others even when its obviously their fault. No humility. Promised employee reviews yearly...worked 4 years not one employee review. Promised raises when certain benchmarks (weekly sales goals)were achieved...benchmarks hit several times but no raises just excuses. There are many places where you'll be better treated. Stay away from grocery outlet in North York pa.

Every Grocery Outlet is unique, owners differ in their style and involvement.  I enjoy my position. Being an entrepreneurial type person, I get to express my creativity and direct and manage every aspect of my career.  I have full autonomy and am able to operate my department as my own business. I am personally challenged to improve customer service, our sales, my leadership skills and feel privileged as a mentor. I appreciate the full time work, good hours and the trust placed in me. The owner is happy with the success of our department and continually shows gratitude and support. I have great personal satisfaction.

The main complaint among employees in our store is low wages, and yes, I echo this. Many young folks enjoy working here and take great pride in the work they do but know they can't make this a permanent career choice because they have hopes and dreams for their futures. The salary offered does not support a young family.  I don't expect we will see a change to being paid a living wage. Barely above minimum wage seems to be the business model. However, If you are just beginning your career and choose to work with us, you will gain a solid, marketable work experience. You need not worry or complain about wages, you have nothing to fear,  you will not be without options for your future, I have not noticed anyone being held against their will in my store, if you wish to seek a better paying job you will remain free to make a change. No worries.

 I've  been a part the corporate life, and earned a fair living wage. I know full well what is involved.  I do have it pretty good now.  I love my customers, my freedom, and am thankful for this moment.  Grocery Outlet is a great place to work. If you enjoy working, want to build a good foundation or just to make good hard work apart of your life, we would live to have you join us!

Each store is independently owned so someone’s experience working at one location can differ greatly from someone else’s experience working at another location. The Grocery Outlet in Pacifica, California has the best owners! Because most of the employees are students, the owners very much value education and the overall well-being of their employees. They treat everyone of their employees fairly and with the upmost respect. These owners felt like more than just bosses, but more so as family. They make an effort to make the entirety of the store feel like a family. They’re always working right next to you and try to help you in any way they can. If you’re stressed about anything, they’re open to talk and will do everything they can to help. I know I will never find bosses as great as them.

Now for the technical stuff!
They provide eye and dental insurance and sick time. You are provided with a uniform, name badge, and lockers (when lockers are available. Pacifica is in a pretty good area, so leaving things in your car shouldn’t be a problem as long as they’re not in plain sight). There is a break room with a fridge, microwave, and coffee maker. They provide on the job training. You’ll start with an employee orientation, then go on to shadow a veteran employee. Even if you are solely a Spanish speaker, you can still apply. They don’t discriminate and they have people who can translate.

Nothing in the store is rocket science. As long as you can read, write, do basic math, are polite even to the most unruly customers, have at least SOME common sense, you’ll survive here.

A typical day at work would be getting there at noon and spend 3 hours on the register then take a lunch break at 3:30pm, only 3 hours into the work day. After lunch I would count down the employees that are off at 330. After that I would attend to my manager duties, which included stocking the produce, dairy, eggs, bread. Then I would write the break schedule for the next day, all the while running up to the front to do "key flicks" on the registers every time someone calls me to the front. I also have to keep my eyes open for possible shoplifters, unhappy customers/employees and unruly children. I also handled returns/refunds. You really need to have a good sense of patience. I would also clean messes when needed, clean and restock the breakroom and bathrooms. Around closing time I would go over the PA system and let everybody know we are about to close. After closing I would help bring the outside merchandise inside, finishing cleaning and tidying the registers, count the remaining employees down, then complete end of day "paperwork" set the alarm, and lock the store. 
I learned how to control my nerves, be patient and understanding of everyone around me, time management as well as multi tasking management.
Most of my co-workers were very nice to work with. Very funny, cooperative, understanding and wiling to work with me.
The hardest part of the job, for me anyway, was having to deal with certain customers. The anger, the yelling and the awkward accusations do wear you down. 
The best part of the job was the customers. You get regulars in and certain ones just brighten your day with jokes.

Grocery outlet is an awesome place to shop, offering all your favorite brands at a fraction of the cost but the employees are all very overworked and very underpaid. There seems to be no appreciation for any of the employees. Nobody get's 2 days off in a row unless it's requested. When working with the public, especially a store that is as busy as this particular store is, employees need 2 days off in a row to be able to decompress. They don't pay a penny over min wage, & in the 7 months i was there, i never heard anything mentioned about raises, probably why they have such a high turnover w/staff. It's unfortunate cuz it could've been a fun place to work. Positive reinforcement is huge especially when I was so flexible with the constant changing of depts. I put 100% in my work & took pride of all my hardwork. But seems like they couldn't have cared any less. The favoritism is ridiculous as well but I'm sure that happens at every job everywhere. It'd be a good job for someone looking for something temp. But it's far from an enjoyable career. Maybe one day they'll figure it out. The owners are rude and seem to enjoy treating their employees as "less thens". I give them credit for being there everywhere putting in work too but probably only because they're short handed and have to. It's ashame really really is.

Working here was fairly easy, you stand at a cash register scanning items and bagging them most of your shift. When you first start this job you will get about 5-7 hours, but as you start getting the hang of it you will end up getting full 8 hour shifts and more assignments they call "chores". You get trained by a manager to use the register until they think you are ready to be on your own but there's a lot they do not tell you, like how you need to ask to take a break or lunch or what to do when someone uses a discount code or when someone hands you a check. There are multiple managers including the owners, I thought the non-owner management was good. The owners on the other hand as soon as you are displeased about something they become very rude. They will NOT change your schedule if you request to get it changed, they expect you to work when they tell you to, if you attempt to get it changed they will say "Sorry but we hired you to work these hours only and can not change it at all whatsoever". During the interview they will say they can work with you on your schedule, that it is a lie. Hardest part about this job was just having to stand for many hours in the same spot. The most enjoyable part of this job was being able to converse with customers and the other co-workers.

As a delivery driver I am exposed to the constant frustrations of the store managers with the corporate management and the political games they play with the local administration that doesn't seem to be properly managed and encourage working together as a team. Corporate ownership is in California and there is great disconnect with the small distribution here in Pennsylvania. Careless actions have been made by corporate. Constant promises unfulfilled. Changes in decisions continue to disappoint and frustrate. Horrific communication problems with store management, warehouses, drivers and corporate. Constant backstabbing from store management, corporate, and store support management. In my opinion there is a serious problem in logistics for proper, productive and supportive communication that is hindering a healthy working relationship that promotes a positive attitude in being a part of the GO family. Plenty of arrogance and concern about who is above who in the food chain. Strong attitude of vengeance rather than support and team building.  I fail to find GO members that feel valued and happy in being a part. Sadness, frustration, disappointments abound. :-(

Typical days at Grocery Outlet as a cashier include basic duties such as bagging,counting your til,cleaning and maintaining a decent work station,greeting customers and frequent questions from customers.Cart runs are included.Everything i learned i was taught at grocery outlet by management some things are common sense but if unsure its helpful to verify with management.Management is firm and direct yet in a friendly and respectful manor making it more comfortable for asking for help.The atmosphere is diverse and full of culture.The hardest part is customers that are impatient because you can try to please everyone but there is a fair process called a line and people want what they want when they want it.However with effective communication even this challenge to satisfy the customer can be met.The greatest part about grocery outlet is the family side to grocery outlet since its family run and operated by by people that want to make a difference and help you save money,plus the family doesn't stop there it extends between peers when friends are made and even the customers after becoming familiar with you begin to treat you like family .Its a warm fuzzy feeling walking into work and feeling at home and for me i am grateful to have had this wonderful experience.

Top Job Titles	Average Salary
Order picker 2 salaries reported	$20.38 per hour
Stocking associate 29 salaries reported	$14.87 per hour
Grocery associate 25 salaries reported	$14.85 per hour
Customer service associate / cashier 22 salaries reported	$15.21 per hour
Retail sales associate 5 salaries reported	$13.84 per hour

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