automotive technician

lube technician

car sales executive

service porter

automotive service advisor

Groove Automotive

My experience at Groove was consistently negative and professionally discouraging. A typical workday involved unclear expectations, frequent last minute changes, and limited management availability when support was needed. When support was provided, it was often condescending, reactive, and focused on assigning blame rather than offering solutions. I learned to operate independently, as management commitments were frequently communicated but not followed through. Leadership demonstrated inconsistent decision making and relied on assumptions rather than verified information. The workplace culture lacked transparency, accountability, and mutual respect, which significantly impacted morale and performance. The hardest part of the job was managing the consequences of poor leadership and unmet commitments while still being expected to maintain high standards. The most enjoyable aspect was supporting customers and coworkers despite the ongoing lack of effective management support. I would not recommend this organization to individuals seeking a professional, supportive, or growth oriented environment.

Training is poor. Low pay to be the personal secretary for 2 dealerships and their departments including sales. You are also expected to help other departments.

Departments don’t answer phones or return calls to customers which leaves them angry at the receptionist.
You are responsible for getting each customers information, finding them a sales person and babysitting the customer along with other customers throughout the dealership until you can find a sales person to assist them and while answering phones and helping other departments do their jobs.

Some sales people refuse to take customers leaving you to walk around the sales floor trying to find a sales person while the customers watch you be turned down by several people which is bad for business. Other sales people have to juggle 2 customers because of the lazy ones refusing customers.

Some employees talk down to you and treat you like you’re beneath them. 

Since leaving they have posted this reception position 5 times and increased the pay twice which should tell you something.....Don’t bother!

I learned a lot more about the electrical intricacies of the after treatment on the 6.7 and how issues with the NOx sensor can throw things off as well as issues with the DPF clogging and the doser valve clogging due to too little idle time or water getting into the DEF system. I have also been challenged with repairing a power steering pump as well as a rear mai seal where the transmission needs to be dropped. Also I was introduced to installing a whole ne wire harness on a 6.0 liter van which was not the funnest. I was able to track this down through the wiggle test in IDM, it told me exactly where the broken wire was leading to the cam sensor. I also learned the software interface IDM and FSRS which was new to me. I also learned how to remove and install the turbo on a 6.7 as well as how to diagnose an overheating condition which can be difficult given the vehicle has two radiators not just one like on earlier power strokes. I got to understand that there is a primary and secondary tank to the radiator, each covering a different aspect of the engine.

Unfortunately have seen negative changes over time within both longtime management staff and newer management staff. They reward terrible behavior to very specific people, but will retaliate against others who do/say similar things as the ones they favorite. It's become a major issue and caused plenty of hard working and successful people to leave the stores throughout all departments. It feels that if the 5% of the people, that are causing the issues, were to leave.. it would be a much better environment across the board. Most people tend to agree on that. However, higher ups obviously get favorited and their word is trusted far beyond anybody elses and nothing is changed. 

 Overall a really great place to work for, as long as you're willing to put the favoritism and the occasional random "talking to" to the side and focus on the bigger picture. 

Can't say there's a perfect job anywhere, but Groove seems to be very close, if they were to confront the problems at hand, it could truly be an unstoppable company.  

Working here has its advantages and disadvantages. As a technician it benefits you best to stick to your work and try your best, however some will get by with the bare minimum and often times surpass you in pay. Some are looked to harshly for mistakes while others that make bigger or more expensive mistakes will get away without a slap on the wrist. The same rules do not apply to some but will be met with consequences for others. All depending on how long they have been there / being personal friends of management personnel. Getting things repaired around the shop is near impossible until it affects near everyone. Certain work is pushed to select few while others are stuck to almost exclusively warranty work where pay is near impossible to match physical time put it. Solid company in treating customers well, but seems to lack when it is towards backing employees. 

Hourly office employees are paid well under market. Compensation changes moved from flat dollar amounts to very small percentage bumps across the board during yearly review times. There is rampant favoritism, nepotism, and toxicity that shows its face as management speaking poorly of certain employees in front of groups of staff. This has caused many great people in the company to leave. Poor performers are rewarded with less work when they complain to management, while others are left to pull the weight.

Office staff are also told on the regular that they are not important because they do not make the company any money. The overall morale in the office is very poor and quickly declining. This seems to be the industry norm for dealership offices, and I would heed you to steer clear.

The General Manager is an extremely easy person to work with and truly cares about the success of this business as well as the success and opportunity of the employees. The management staff in general promote a great work culture and I have personally grown because of this experience over the last 3 years. I am constantly coached and when I make mistakes I am coached rather than punished or belittled. This is not your typical car dealership and if you have a good work ethic you will be appreciated and rewarded working here. It all really starts with the fact this is a family owned business and the family that owns it is awesome.

While at Grove Subaru my typical day included interacting with customers and selling parts and services. I learned sales tactics and enhanced my skills in customer communication in english and spanish. Management was always supportive and encouraged us to build personal relationships with our customers. The culture at Grove was very supportive and uplifting and positive. The hardest part of the job was working as a team to manage volume. The most important part of the job was helping customers and making sure they were getting the best experience and service possible.

The work itself was not bad, and the Coworkers were pretty good. The main problem with the company is the management. Too many times did they create problems and then blame us, the employees, for it. For example, there were 2 of us porters and manager wanted cars moved off the drive faster. 2 people can only move cars so fast, especially in a crowded lot. So he got in cars and drove them a few feet outside the main drive door and created a pile up of cars. He then proceeded to get mad at us for the pile up he created. So overall management sucks and is usually incompetent, but Coworkers and the work itself is okay.

What is the best part of working at the company?
Great brand to sell decent pay

What is the most stressful part about working at the company?
Stressful environment constantly getting nagged. Always a takeaway if you fall short in one aspect or another. Elementary behavior made it a non starter for me.

What is the work environment and culture like at the company?
Hard to say forsure wasn't for me.  Wasted a ton of my time.

What is a typical day like for you at the company?
Log in and hope you get fetched a lead worth you're time and efforts. Constant meetings but no clear direction.

Top Job Titles	Average Salary
Automotive technician 15 salaries reported	$28.33 per hour
Lube technician 21 salaries reported	$19.00 per hour
Car sales executive 2 salaries reported	$180,000 per year
Service porter 13 salaries reported	$18.00 per hour
Automotive service advisor 10 salaries reported	$62,000 per year

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