housekeeper

cleaner

maintenance manager

senior maintenance person

records specialist

Gross Residential



My time here gave me great hands-on experience in property management, especially being part of a lease-up from day one. My on-site team was the highlight. We worked hard, supported each other, and genuinely cared about our residents. That team environment is what kept me motivated.

The challenge came from everything above the site level. Advancement opportunities were minimal, pay did not reflect the workload or industry standards, and communication from upper management often felt unclear or disconnected from what was actually happening on the property. Recognition for major contributions was rare, even during high-pressure phases of stabilization.

I’m thankful for what I learned and the people I worked with. It served as a strong foundation, but ultimately I needed a company that takes employee development, compensation, and communication seriously.

In my experience, compensation did not keep up with the workload or cost of living. Annual raises were small, and when I asked about additional compensation, I was told there wasn’t room in the budget. As an employee living on the property, I also experienced rent increases after raises, which reduced the overall benefit of the pay increase.
I felt that upper management was not responsive to employee concerns, and I didn’t feel supported when issues were brought forward. The health insurance and overall benefits package were below my expectations, and there were no bonuses during my time with the company.
Maintenance technicians were expected to provide their own tools, and I was not reimbursed when tools needed to be replaced. When I moved out after leaving the company, I was also charged additional move-out expenses that I did not expect.
Pros: Coworkers were generally good to work with.
Cons: Low raises, limited benefits, employees provide their own tools, limited management support, and additional housing-related costs for employees living on-site.

This is a great career for anyone that wants to get into the world of leasing. I have learned a phenomenal amount about customer service and how to care for residents. There are so many good people out there, that you never have a chance to really meet until you have a job in this field. Are there days that are stressful and difficult? Certainly. However the reward and satisfaction you get from helping someone find a home is awesome. You can make a huge impact on someone's day without even realizing it. Every apartment contains someone's entire life. Their family, their joy, their sadness, their lives. When residents come to us and they pour their hearts out about what ever is going through their lives at the time, it is a wholesome feeling knowing you can be an opening ear for them. I truly love this company and encourage anyone who doesn't know where they want to be in life to give leasing a chance. 

What is the best part of working at the company?
The property itself is beautiful; however, there is little to no opportunity for growth within the company. Upper management appears disconnected and unconcerned with employee well being. I personally witnessed a regional manager speak to the Maintenance Supervisor in a disrespectful and demeaning manner, telling him to “keep his workers who are grown men under control.” This behavior reflects a toxic work environment, and I would not recommend this company as a place of employment.


What is the most stressful part about working at the company?
The workforce units/management


What is the work environment and culture like at the company?
The workplace is tense and highly demanding, with little support from management.

What is a typical day like for you at the company?
Management frequently criticizes employees, making it feel like nothing is ever done correctly.

Area, and regional managers constantly talk about everyone behind their back to employees at other properties. You will know that someone is going to be terminated, before they know. Very unprofessional. 

Salary is awful compared to the industry standard. Maintenance men are extremely uneducated, and not required to have certification in anything. This is why they hire maintenance men with no experience, and required to live on site, so they are at their apt all the time. They stand around using youtube in order to figure out how to repair something. They have a master key to every persons apartment (Yikes!), and they reek of smoke all the time. 

There are less paid holidays than any other company offers, and no life insurance, or disability insurance. So if you break a leg, or get in a car accident you are paid zero.

Most people in the company are great & helpful people with wonderful unique personalities! Employees at my property have some of the funniest laid back people that make the harder days easier to get through & I appreciate them all. Honestly the pay is insulting for how labor intensive the work is. The Housekeeping is not a quick wipe down it's days of deep cleaning, lugging supplies, lots of stairs and being exhausted at days end. I can only imagine how maintenance feels. Leasing is easy as long as your given all the information. Overall, no matter the position all roles have difficult areas to deal with but to physically work so hard to get paid so little gets old. Plus only with a 2nd job would I be able to income qualify to live at one of the cheap properties.

Corporate doesn't have their act together. There are a couple of good regional's in the company but they don't outweigh the ones that are completely incompetent. Training is non-existent for new employees. Questions aren't answered you're left in a "wait and hope" mode all the time. There are never any clear cut answers! Something you did right one time may not be right the next. It just depends on the mood of the RM that day. Simply put there are no standard operating procedures for this company. They lose a lot of good people because of this. They aren't worth the headache. Again consistant standard operating procedures and training would help bring them to where they should be striving to be but have such a long way to go.

I’ve been working for Gross for almost three years now and have loved pretty much every minute of it. I have a great working relationship with the higher ups. With their encouragement and willingness to take a chance on me i was fortunate to be able to be promoted from housekeeping/leasing to property manager in just 2 short years. I’ve grown immensely both as a person and professionally in my time with Gross and owe a lot to this company. The only thing I would change if I could is the drama that can happen on property but that is to be expected anywhere as there are all
Different kinds of people and personalities. 

The first 2 1/5 years I worked there was great, we were like a family. Once our maintenance manager left corporate sent a new one that was completely inexperienced and let the property fall apart. The new manager or corporate didn't want to listen to anyone who had been there a long time and knew the property well. Corporate is completely detached from their employees and does not care about them. Your hard work will never be appreciated. It makes me very sad that everything went downhill so fast there. I would not recommend any to work for this company. Also, as a maintenance tech they require you to live on property and if you quit you have to move out in 7 days or else they fine you.

Gross residential will fall behind overall in property management. Think of them as a mom and pop business. It’s good to start out in, get some experience and get out. There’s no future here. They lie about training and certifications. They don’t care about you as employees and have a constant rotating door. In one year I went through 3 different bosses. I’ve been lied to about several different career opportunities, and they underpay from the industry standard. HR here is simply the worst, they do not fully investigate any issues, with both employees and managers suffering due to this. 

Top Job Titles	Average Salary
Housekeeper 4 salaries reported	$15.00 per hour
Cleaner 4 salaries reported	$15.25 per hour
Maintenance manager 1 salary reported	$23.00 per hour
Senior maintenance person 1 salary reported	$21.14 per hour
Records specialist 1 salary reported	$25.21 per hour

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