forklift operator

machine operator

learning and development associate

receiving associate

customer service representative

Group O

Good place If you just need some money and experience. Decent pay and decent benefits. My euipment provided was fairly decent. Although, some of my co-workers went 2 weeks barely able to receive calls so it sounds like it's hit and miss. It's also very hit and miss with the Team Leads. Pray you get a good one! It will make or break your time there! Many (most) like their position more than they like their job. You'll have to deal with quite a bit of condescension from trainers and higher ups. I don't think they mean to, I think they just regularly have to deal with idiots so they get used to speaking to others as if there are 2 year-olds, too. You get two 10 minute breaks and one half hour lunch. You only get 20 minutes a month (Yes..a month. That's less than one minute a day, folks.) to use the restroom unless you have a note from your doctor. We were told to train our bodies to only have to use the restrooms on our scheduled breaks. They have a fairly decent attendence policy and they will work with you on getting approved LOA. Management is very aware of the toll that call center work can take on an employee and will do what they can to minimize it. They are always open for a vent session, letting you step away for a few or plan out mental health days. They have a programs to help you work towards goals within the company (ie, Excel training, being able to shadow supervisors, etc..). The quality control agents are horrific and there are MANY agents who feel/felt like QA had personal problems with them and took it out on them through their grading. Mind you, these are agents who have never said word one to any of the QA agents. Over a dozen of us had discussed this and felt the same way.  The "sandwich method" of coaching (2 good qualities for every 1 thing that needs work) is reversed. For every one thing you do right, they have 2 things you're doing wrong. So if you're someone who likes to be told you're doing a good job to continue doing a good job, this job is NOT for you.  They do have a good sign on bonus of $500 at 90 days and another $500 at 6 months. There employee referral bonus is $400 for each person you refer that gets hired.
To summarize, great place to work for a short amount of time for a decent amount of money. Make a work friend because you'll need someone to commiserate with at any given time, plus keep each other entertained. Keep a tough exterior, but make sure to put yourself first above the company's wants or needs. If you work there, speak up for things you don't agree with!! Change doesn't happen through silence. I think if more people spoke up about some things this would be a great place to work. 

A typical day at Group O is ordinary, I worked second shift so therefore I was there from afternoon til almost midnight, I spend most of my time picking from tickets or other words known as stores and pick whatever products that are needed for that store to be sent out. After done picking, you would pack the items, but mainly I have done totes. But if whatever don't fit into the totes you have to box them up. The totes can't be over 60 pounds because as they told us wherever that the items are shipped to, there are more petite people who would be carrying the totes. It was always heaviest to lightest it was a 5x3 totes and six stacks high. Whenever the height limit has been reached I would go tape around the skid two times so who ever comes and lift it and weighs it wouldn't have to worry about the security of the skid. And if I am done with my project I move onto something else that they may have in hand. The management there was alright, but it wasn't really settled because they had just re-located into a new area. I would say, they did what they could but for the lack of communication skills that they have for me, I personally did not like it. I hate the fact that sometimes you have to be your own boss there, so you end up doing something that you weren't supposed to do, but again it wasn't your fault also because, they didn't tell you rather you could or could not do so. If I am asking you a question and directly looking you in the eyes and all you do stare at the floor and ignore me of course it's going to make me feel awkward, who would not feel like that it really ticked me off if the person I am asking the question to heard me but chose to walk away(!). My co-workers were awesome always optimistic, worthy, dedicated and content with a sense of humor. I had tons of fun there with them, we were like a little family. The hardest part of the job is that on every fourth day of the week they always rushed the items that are need to be shipped out. Yet they wait until our second shift crew to come and finish it for them. I hate how they never once acknowledge our hard work. The most enjoyable part of the job was after all that hard work, and receiving that paycheck and being able to help your parents out on bills and put clothes on your siblings back is the most enjoyable part for me.

I really liked working at Group O and from the start it looks like a company that can really help you get ahead. The benefits are great and you stand to learn a lot if you're an entry-level employee. The company culture is also really accepting. I met a lot of friendly people there, and came across a lot of people who didn't really deserve to be working a low skills customer service or data entry job. Turnover is lower here too than for other companies doing the same thing because it is a bit better run; they work harder on employee retention.

 But your advancement is solely dependent on what program you get into. If you are like me and get cross-trained into something it can be really frustrating because you have to work on a lot of different things, and your advancement is limited because of your "main" job title. Even though I was working on several different programs, I was making less than those working on one because of what my main title was, with no room for advancement because I lacked additional training in those fields. Employment can be shaky depending on your program, as well. Turnover is really high for some.

I eventually found myself working in a new program they started for sales and realized that when new things start, nobody around here knows what they're doing. I constantly could not find the answers I needed and within two months half the starting group was gone. The management for the new program was brought in as new hires, instead of promoting existing program managers who already knew large chunks of the program. Meetings with the team and my manager would be cancelled without explanation. Oftentimes if I was doing a project somewhere else I would be pulled off to to go elsewhere because something is always behind and they don't hire fast enough to replace those who leave.

All in all, I would still recommend Group O as a great place to work if you want a somewhat better-paying job in the area with decent benefits and you need customer service or sales experience to put on your resume. But they aren't the best.

You come in early to get your computer set up- you will not be paid for this. You will be dinged for not doing so. You'll take calls from upset or angry customers who believe they were sold a product on lies. You will carefully deflect and then send them to another department if you cannot further assist them. If you are cold and don't care about other people at all, you will thrive in this environment. Your job is to diffuse. You will take lunch.
You are a statistic. A number. Your calls will be listened to. You will be dinged for not escalating calls if someone mentions a buzzword. You will be dinged if you escalate more than 1/100 calls. This is an impossible and contradictory standard you will not reach. You can smile more, you can be friendlier, you can address the customers concerns, you can parrot back speech. You can get your time to under a minute a call. You will be dinged for auto-filling the files.
They will bribe you with food, which works for a while. 
They have a turn over rate that mimics the fast food industry. My class went from 30 to 3 in 6 months.
They will promise over-time all the time. It will be true at first. And then they will "offer" extended lunches and going home early. If you live farther than 20 minutes away, you will no longer be able to cover your expenses to get to work. 

Worst of all: when you bring your concerns up with managers? They will use their customer service voice and de-escalation techniques they just taught you in special seminars ten minutes before... on you.  

8 months in I thought about wrapping my car around a tree instead of coming into work. I wasn't cut out for it. Just know what you're getting into. 

I've recently transitioned to a new career role and now work fully remote.  Over my 8 years with Group O; I've learned about the humble beginnings of our company, our clients and services, our goal to give back to our communities.  I've learned more than I ever could of ever imagined from where I first started.  I've been in various roles from warehousing production, client/customer facing roles and now in a IT project management.  The workplace culture of Group O is going above and beyond to meet ours and our client goals together.  The most difficult part in my current role has been transitioning from a previous background of supply chain/warehousing/client service to now transitioning to a IT project team and the roles and responsibilities and working together towards the same goal.  I truly enjoy the ability in my work life balance to focus on completing my work and the support I receive from my team and leadership in doing so.  

This job is a good job to start at if looking for a remote job. But it definitely starts off good and then they begin to over work you. You will start off with one client and then be trained to take up to 5 clients calls at a time. People do quit often as the job does become stressful after a while because we are constantly loaded with new information to take new calls. Calls often come in 2 minutes apart and with 5 different scripts and note systems to use it can become a bit much. Now to weigh it out the pay is good for a remote job but not for the output of work you'll be giving. There is little to no room to move up as the positions are decided based on knowing someone rather than qualifications. A friend will beat a qualified applicant any time in this company. Also things like you will not be able to move up in the company if you use your voice.. I had a manager tell me to take a pay cut instead of bringing it up because her manager might not support promoting me if I said something about it. The last thing would have to be micromanaging. If you don't mind being called out on literal seconds .. this job isn't for you. 

Outside of the pay and freedom to work from home, it is not a healthy work environment. This company can really take a toll on your mental. 

The upper management is by far some of the most rudest, unprofessional management I have ever encountered and the communication is all over the place. In fact, if a trainer or supervisor does have a concern, they are going to go behind your back and tell the manager over them and get other managers involved vs talking to you directly. It's insane.  

They do not make it easy for people who have families and lives outside of work. You go from having an hour lunch break and two 15 minute breaks to one 30 minute break and 2 ten minute breaks even if you work overtime . You absolutely cannot have any background noise or will be outside of compliance. That includes: kids, maintenance, pets, etc. 

For tech issues, IT is quick to blame it on your internet especially if it involves an audio disconnection. 

The training was okay. 

What is the best part of working at the company?
The work from home aspect was nice. Poor management across the board. No consistency in job, ever changing rules to suit the company not the employees. I wouldn't recommend this for a long term position.

What is the most stressful part about working at the company?
The computer systems are always messed up, programs don't work properly, constant work arounds and glitches. 

What is the work environment and culture like at the company?
Very isolated, lack of communication and inconsistent information through out the company. Everything is always followed up by a threat. Poor management and lack of training for the ones that already are managers. Asking for assistance is difficult.

What is a typical day like for you at the company?
Answering calls, getting yelled at for customer based resources not working, adding reward cards to system, resolving customer issues in a very quick time frame.

In my experience, I was a business analyst/data scientist contractor for Group O. The employer I was contracted to did not value the opinions of contractors. Group O has individuals that are go-betweens speaking for the client to the contractors even though the contractors work directly for the client. Communication is sparse and sometimes contradicting. I quickly learned that as a contractor it is wise not to give personal opinions about anything, only work on the projects that are asked for, with the specifications that are given, and don't become personally invested in the company that you are contracted to. The client can choose to cancel the contract without any feedback about why.

-Come in 10:15 am till 7pm so the hours aren't the best but that is what I applied for. Correct the mistakes of regular AT&T reps that promise the world to customers and then tell them what they actually qualify for, which does suck because they do mislead the elders alot which is sad.
-I've learned that AT&T customers are the most greedy people on the planet and will take it to the AT&T headquarters for a 10 dollar paperless billing reward.
-Love the people I work with at Group O corporate office and everybody says hello.
-Hardest part is telling people no and then back to back calls. Average 120 calls a day.
-Most enjoyable will probably be the potlucks and activities that Group O host and they really do treat you well since they do realize that what we can deal with can be stressful/demanding. Do not feel like we are at the bottom of the totem poll.

Top Job Titles	Average Salary
Forklift operator 10 salaries reported	$18.80 per hour
Machine operator 2 salaries reported	$22.45 per hour
Learning and development associate 5 salaries reported	$16.95 per hour
Receiving associate 3 salaries reported	$19.00 per hour
Customer service representative 1 salary reported	$16.00 per hour

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