family medicine physician

Guam Regional Medical City

I've had the pleasure of working in Patient Experience. Although there were moments where it was very stressful and overwhelming, I managed to get through it with the help of my co-workers and sometimes even the patients/family members. The goal that the Human Experience team wants to achieve is very admirable and I  think would benefit all of Guam. It's very achievable if given adequate staff, not only for Patient Experience and Employee Experience, but also for Customer Relations. I've had the pleasure of working with most if not all departments, with some of them even becoming friends. Naturally, there were moments where there was favoritism. Everywhere you go, there's always going to be a favorite so I think once you've accepted that, you'll excel in whatever department you're in. 

Looking at it now, all the stress and overwhelming times have really prepared me for the next chapter in my career in Human Resources and I just want to thank the Human Experience team, Customer Relations, Security and pretty much all of GRMC for the experience.  I'll remember to live by the iCare Values and to implement G.R.E.A.T. in my next career. 

I used to work as a charge nurse and was on my 6th admission for the shift (that was considered a lot already) when the Safety Committee did their random rounds. The Safety Committee was a bunch of office people who asked big and small stuff about the unit, pointing out issues that the nurses, who are too busy with patient care, can't fix by themselves. They were asking me about silly stuff when I was trying my best to get to know/read up on all my admits. The CEO then shows up and asked me about various things too. Needless to say, I was obliged to drop the things I was doing. They knew I was on the verge of my 6th admission that shift.

In essence, the management is awful. The *regular* staff, however, are fantastic... at least in the unit I worked in. Teamwork and camaraderie was fostered. Being a new hospital, there's a lot of new staff as well, including new nurses. Don't be misled though, many of these nurses are dedicated and driven. If you're a sucker for overtime, this place could work for you due to occasional staff shortage. Also, some staff who are obviously slackers cannot be fired due to politics.

GRMC has great benefits and some people. Unfortunately, the Department I ended up with were NOT the best people. Supervisor is mediocre. I will not take away how smart this person is and capable, but hiring your friends and excluding your employees? Not only do they exclude, the supervisor also talks about other employees to underlings. This causes segregation. Issue was brought to HR's attention, but was never fully resolved during my time there. Maybe in the future. My advice is to train your Leads before allowing them to supervise. Keep your personal life away from work. It's unprofessional. Supervisor showed SO much Favoritism and will be an issue again in the future. Biggest issue was the fact that no confrontation between supervisor and employee ever happened. Either they let it slide (a LOT) or talk about you in a group chat that you're not apart of.

Other than the Department I worked for, I feel as if GRMC took care of me. Just be careful who you trust.

The knowledge that I compiled over the years working with Guam Regional Medical City has set a bar to my next endeavor. Working there has also aligned the outlook of respect, responsibility, trust and commitment I have with my colleagues. I literally worked with multiple departments who push me, encouraging me and trust me to do what is needed and to better myself in this company. My hard work was acknowledged and not unseen. That for me is a great feeling. So many companies will not do the same.  Rolls that got me out of my comfort zone and realized that I can do this. Some people can't see the full story of how a company works together, I can. I saw how every department has a link to one another and moves along the chain. Not one department can stand alone. There was always someone to help you get to the next step. The hardest part of what I did was that there was only one of me. I enjoyed the people, friends and family that I have met while working at Guam Regional Medical City. My Team rocked and I miss them. 

Worked as security. Had several safety concerns that fell on deaf ears. A meeting was set but never materialized. Management is deligated to the point you're almost not sure who to report to. You know who the manager is but always hear directives given to you from leads who themselves, disagree with management but believe their concerns will not be heard due to past experience. When concerns are brought up, good luck getting heard. Take the director of the sec devision for example, he'll meet with you but expect nothing from it. Culture is filled with gossip and heresay spoken out loud by employees, leads, supervisors and management with no care for who might be within earshot. This is true for other departments as well. They have systems in place for employee and customer safety but when it comes down to it, they care all about "optics" aka what people see vs actual holes in safety. A place to make your money and nothing more. 

If you are lab tech 1 then there is No room for growth (no pay raises, no job training). Lack of staff and higher ups do not care either. A lot of time you will feel overworked and underpaid. Night shift has least amount of staff (2 minimum, might get 3 if you pray). Even though staff complain about need more staff nothing changes. When covid start we get $1 hazard pay and that is only if you staff work in the ED. After Management change everything went down hill. Testing machines break down often and hospital don’t invest in new ones. Staff have to drive specimen to other labs to be tested or to GMH. If you are new you will learn what you need to know but after that find new job. Do you job. No more no less. Don’t go above beyond if you work Lab, nobody cares. Most you will get is more approve leave. Supervisor don’t even want there. One by one people leave and no new employee so short staff more. 

GRMC is the best employer I've worked at from a completely unbiased perspective, just numbers. 

They have several "PTO banks" such as regular pto, wellness pto, sick pto, even birthday pto. Meaning that your regular pto for vacation wont be touched when you're sick, when its your birthday, etc. 

Career development also encouraged. My manager is the most compassionate i've worked under, and the morale events they host randomly to appreciate employees is a nice sight to see. 

Additionally, the pay is well earned here. Make your case for a raise, and if they have the numbers to prove your output/contribution, its definitely negotiated for. I've had 3 bonuses just working here for the last 3 years. I love it and always recommend working at grmc to anyone. 

Although, I was just a volunteer, I learned a lot. It was only about 4 months, but I still feel like I have the biggest customer service work experience. I was able to adapt to the work area and do almost about the same amount of duties my team members do. I learned how to work with a team and to work professional. As a Customer Relations Partner, we are the first impression to our guests so I try my hardest to do what ever I could to let them feel welcome and safe. The hardest part of the job for me was explaining rules and policies the best I could to some visitors when they do not want to comply to the policies. They may give me attitude, but I still show them a good and professional manner. I loved working there even if I was just a volunteer.

What is the best part of working at the company?
Free medical, dental, vision, life insurance, match 401k. 

What is the most stressful part about working at the company?
Over worked, no increments, poor management! Intimidation! 

What is the work environment and culture like at the company?
Work environment is like walking on egg shells! People in higher positions get to speak down on you! Discrimination in most departments! Family and close friends get promotions often! 

What is a typical day like for you at the company?
No incentive in pay! I’ve been there for many years before I finally left and you were required to meet a daily quota in number productions if patients but never appreciated or given incentives like increments after more than 5 years being there.

Guam Regional Medical City as an employer is personally categorized as a top-notch employer as far as employees' benefits are concerned. The management is very proficient towards its goals, mission and vision. The employees have been always its very important resources and as a hospital, its equipment are state of the art. Servicing our patients has been our first priority.

If I can get a much higher salary offer, and a very challenging job,  I would be willing to move and try something new otherwise, I would stick to my job here at Guam Regional Medical City.

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