client advisor

team coordinator

store director

sales associate

senior client advisor

Gucci

Working for Gucci over the past 6+ years has allowed me to grow as an individual as well a part of a team. Each day started with the a review of our brands financial analysis that was condensed and sent to our controller and sales team. We then reviewed our ASN (Advance Shipment Notice) and advised the warehouse of merchandise that delivered and if there were any shipments requiring priority. Daily monitoring of orders, following the life cycle of the order from production to the customer. Prioritize orders approaching cancel dates, special events or rush orders. Communications with buyers regarding price issues, EDI transmissions, quantity discrepancies, etc. During market we entered orders and submitted to production and sent confirmations to the buyers. Follow up and reply to any email communication, process return authorizations, return to suppliers, inter company transfers between retail and wholesale, process reorders, etc. Each season required defining and assigning our new color/fabrics to the NRF Standard Color and Size Codes which provides retailers, vendors, and manufacturers a common language for product color and size identification that supplements the UPC information for EDI purposes. Gucci Group is an ensemble of luxury brands that each have their on Wholesale Customer Service Specialist, we all worked closely together and were able to assist each other when necessary. The hardest part of the job was when we were approaching our current season cancel date and were trying to prioritize clearance and delivery between European customs and U.S. customs. With 7 luxury brands having cancel dates within a day or two of each other and all being processed by the same warehouse team it required constant monitoring and working with our European Customer Service, Import/Export Department and our Warehouse to ensure as much merchandise was processed and shipped prior to cancel as possible. The most enjoyable part of the job was each market, seeing the new line, interacting with the buyers, processing orders and meeting the deadline to have all order uploaded to production. I enjoyed the fast paced atmosphere that occurred every market. I really loved my job and if I had not relocated back to my hometown of Birmingham I would not have left. I look forward to the next chapter of my life and any challenge it brings.

Your success only depends on what one low level manager thinks of you. The culture is changing and many leaders are good but they need to remove old guard. They have an inefficient old way of doing things and if you suggest anything that will improve their process depending on the manager it will be rejected based on their not understanding and wanting the status quo. However, there are some incredibly supportive and forward thinking managers as well. They just have work to do in improving the communication from the top down as well as communication between departments and position duties. The new CEO has had a positive impact over the past few years and I believe that they are trying to get rid of the old inefficient ways of doing things and change the culture to more forward thinking. I was shocked how old the systems and programs they had in place were and their processes were completely irrational but they had been done that way for the longest time and the management in place wouldn't change that as long as they were still there even if it wouldn't cost the company any money. As an employee you are overworked and underpaid and if you want to keep your position don't dare mention the idea of a pay raise or a change of position because you will be replaced. They also completely lie to you when they say there is opportunity for upward mobility.

Our day starts with a morning meeting. Recap from the day before, LY numbers, daily goals, product knowledge and/or any other informative things that need to be talked about. Then I open the cash registers, check emails from corporate for store consolidations and other stores for transfer requests. If there are any I will pull the requested items and prepare them for the shipping team. I will also send out requests if any of our team needs items we don't have in store for out clients. If new shipments come I put the items where they belong and get a display ready.
Then I make myself on the floor and do a floor count if no one has done it before, check if everything is up to the visual standards and assist customers and colleges if certain questions or problems arise that they need assistance with.
I have learned how to read and analyze on hand reports and how to strategize business better threw that.
We are quite a big store. We have all in all about 18 people excluding me in our boutique. Including 4 managers, 3 support and operations people and the rest is the selling team.
The hardest part is when there isn't enough coverage and one is pulled in all different directions.
The most enjoyable part of my job is when I can work with my amazing team, we all help each other, do our job, have a overall successful day and happy customers in the end.

Starts w/a meeting to review the previous day and to discuss upcoming events, expectations.
Once on the floor check the displays, do a daily count of merchandise on display, fix displays, clean, greet and help any customers as they arrive in the store. In down time, contact customers to give them updates on latest arrivals, etc.
Management in the store very knowledgeable, but most tend to not be hands on and are kept very busy by the company writing reports.
Some co-workers are very keen on making money (commission) and have the energy to fly around the store selling, but not with upkeep of the store, or how merchandise is presented or handled, which management stresses to be important to keep up the standards. But, they overlook it if their numbers are good. As an old timer, this conflict of interest was very draining.
They made it very hard to take days off or schedule vacations. If you didn't take all your vacation because of schedule conflicts, you just lost it. Any doctor's appointments or any appointments had to be made at least three weeks in advance and submit requests to be off because we never had a weekly set schedule.
The only bright spots were when personal customers left happy with anything I suggested for them.

-a typical day at work- Daily meeting with management and coworkers to start the day and then straight to phones. E-learning modules, lunch, back to work. 

-what you believe you learned- It’s customer service, be kind and patient with clients. Know your product. Apply for jobs in different departments, cust. Service does the job of many depts but doesn’t get paid for it. 

-management- listens to concerns from coworkers but doesn’t do much about making changes 

-workplace culture- very inclusive,  they truly allow you to express yourself through your own experiences and will even allow you to apply your life skills to the job. They aren’t opposed to letting you run the show if the idea is good enough. SOME coworkers will make your day go by fast, others will make this place seem like high school. 

-the hardest part of the job- the shifts aren’t my fav. Beware of working 2-11 due to west coast clients even if you’re not assigned to a west coast team. 

-the most enjoyable part of the job- Meeting new clients who become more like friends. New product that we get to try first (can’t keep anything) and the company’s discount.

Gucci is an absolutely phenomenal company to work for! I cannot say enough positive things about Gucci. They teach you everything you need to know, and truly give you all the tools you need to perform at your best. From extensive training programs, to the best benefits and compensation programs in the industry, Gucci does everything exceptionally.

Location is a big factor for compensation. Top performing associates at big stores make 6 figures, upwards of 160k, most associates especially at smaller stores average around 60-70k/year. 

There is room for opportunity for HR to better listen their employees and perform more thorough investigations regarding complaints about management. Management was the reason why 4+ associates left our store. We could no longer work for someone who passed off all of their responsibilities onto their employees while collecting salary, who hid in their office on their phone and did no work all the while micro-managing staff, and who didn't even know the fundamental operations of the store. During my time at Gucci I heard many similar stories throughout the company of incompetant management taking advantage of their positions.

What is the best part of working at the company?
The development of associates. They put a lot of emphasis on associate development which should be at the heart of of the customer journey. The more valued an associate feels, the better the overall experience. 

What is the most stressful part about working at the company?
Inconsistency of deliveries, especially in the Central region. Product was consistently late to my doors in the Central region. For example, one year for Christmas, the holiday deliveries didn't arrive until March of the following year. This is clearly and obviously an issue, especially sell throughs and overall sales goals. 

What is the work environment and culture like at the company?
Above average, they do put a strong emphasis on their associate engagement and development. The culture is designed to value the efforts of the Gucci employee. 

What is a typical day like for you at the company?
On a normal day, my focus was always meeting and wroking with my Store Managers. I was hands on with the team and my focus was to work closely with the SM so I can closely monitor their overall development or execution of a sales strategies.

Most people and departments worked well with Customer Service giving us the support we needed to get the job done. Most employees were team players and worked closely and efficiently with myself and Customer Service. A typical day was ensuring that our end customer was satisfied with their receipt of their orders. That their orders were shipped within the timeframe needed. I was also support to some of the sales team with regards to their watch line samples, making sure that they received new product in a timely manner and their requests for updates were received efficiently.

The hardest part of the job was sometimes the timeframes we were working in. Sometimes product was delievered late and we had to shipp it as soon as we received it, but with the teams in place and their willingness to be a teamplayer, we accompolished sometimes the hardest goals.

The most enjoyable part of the job was seeing the new product and getting it ready and out the door so our customers could begin to sell it. The people also made working for Gucci an enjoyable experience.

A typical day at work consisted of product arriving, getting it ready to  put on the floor, and selling it. Since I was in charge of women's and mens apparel and shoes, I would have to place orders for product that was selling out quickly which was about once a week.There was a fast paced walk-in clientele so one would have to be on their toes at all times. I learned how to take initiative in helping staff members with store operations, and multi-task with my sales goals. My co workers were helpful, and dependable. I always had fun during the busy, stressful times and could always depend on them for a laugh. The hardest part of my job was having to be there from open to close up to two weeks in a row during the holiday season. I enjoyed the rewarding commission checks, and the closeness to my co workers but it was difficult at times, though any job can be so I always had my best foot forward. the most enjoyable part of my job would have to be the wonderful clients I built relationships with. I made friends with some of these people, and still have close relationships with some.

the company is great to work for over all but as always there is a limit. operational staff is stuck the availability for advancement is minimal at best and only is flagship stores. A with any job one bad manager can ruin the whole experience. Such as in the palm desert store location. The micro management is ridiculous and and inability to leave personal feelings or emotional events at home can and has ruined the work environment.  If the company its self could stop and look down from there high end high horse and see that some of there over barring ways don't work with a manager (like the one in my store) that can't handle the pressure. Then they would be able to eather change or remove that person so that they don't overwhelm there staff and create a poor, sad borderline hostile work environment.  some people just can't take the stress and especially if it's a manager they need fined another field of employment.

Top Job Titles	Average Salary
Client advisor 8 salaries reported	$22.52 per hour
Team coordinator 2 salaries reported	$24.65 per hour
Store director 1 salary reported	$152,500 per year
Sales associate 3 salaries reported	$51,670 per year
Senior client advisor 5 salaries reported	$21.53 per hour

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