regional sales director

Guest Supply

Was once a decent enough place to work, now with the management changes it is absolutely horrid. They are too lazy to come out their offices. They would rather stay in there allday and later berate the employees afterwards for lack of productivity. 1st shift manager is clueless about most job functions, and the 2nd shift manager is the worst manager in the history of managers. Having watched several great employees quit out of frustration working for him. That being said, since there are no leaders in the form of management it's like the wild wild west in the warehouse itself. With most of the employees doing as they please, and if managers ask them to do anything they usually refuse, with the managers themselves usually backing down, knowing that they don't do anything themselves so why would they ask an employee to do extra? On the flipside they are paying new employees well (more than the employees that have been there for years) so if you want a well paying job where the managers aren't on top of you, then this is the place for you. 

Worked in various departments. Customer service, purchasing and HR.  Enjoy interaction  with coworkers clients and customers.  Pleasant work environment One very demanding manager . Opportunities to learn about all phases of manufacturing business.  Graphic design, inventory control fulfillment,international production, logistics and more.High end to budget clients  and customers .   Work was located close to home, so convenient commute.  Pleasant interactions with management at various levels. Had been out of professional environment for 10 years while raising family. Company was very small when I started so good opportunities to learn and grow, as well as as develop business relationships. Day to day was always very varied. Experienced several systems updates and changes.



Decent pay and benefits.  Job is relatively easy if you are a people person.  Lots of extra tasks will be put on your plate - customer service is overworked and needs to be followed up with, you will also be chasing past due invoices from your customers.  AR department is very hit-and-miss.  

The pay structure was changed, and the new structure limits how much you can make, regardless of growth. Bonuses are determined by KPIs that are completely out of your control, and they were frequently shared halfway through the quarter. The quality of your manager makes a huge difference.  Corporate leaders were very out of touch with street reps and only concerned with growth, very slow to address major flaws in the business model.  

Overall, it is a typical corporate sales job.  

A place were you can set your own speed as long you got your work done on time.  Arrive early or stay late-as long as management knows. 
Help companies location much needed merchandise and check on deliveries.  Help buyers with calls to venders, customers and shippers.
Plenty of help from co-workers about information on shipping and stating cost of freight.  Tech help is always available. The hardest part is waiting to hear from vender that are in different time zones.  The best part is informing a customer that their shipment is on it's way.



Working at Guest Supply was a tremendous learning experience.
Dealing with manufacturing hands on at bi-weekly production meeting was tremendous. Understanding how important the role was for a manufacturing environment was valuable. Becoming responsible for both manufacturing components as well a finished goods amenities taught me how to effective manage multiple function. Working with many departments to effectively launch a product began my journey into new product development.

The best part of working for Guest Supply are the people. My manager was excellent. The sales team was excellent. They attract hard working, with integrity and a desire to serve others. Unfortunately, the hotel market has not yet recovered from the pandemic. The world has changed. Hotels in the Midwest are still under-performing due to low occupancy and a decline in business travelers. 

It's a comfortable and stable work enviroment, but the pay is low. The  increases and bonuses are yearly and no more than 3%.  I would not recommend Guest Supply as a place to build a career if you are trying to grow financially, and looking for career advancement   This is a billion dollar company, and they spare no expense when it comes to the sales team providing them with bonuses and incentives yet fail to provide any incentives for the departments that support the sales team.

There is very little possibility for growth there. They rather hire in temps over promoting their own people.  There is a lot of gossip and not minding your own business. The manager speaks to 2 people in the department. There are a lot of emails, printing, stapling, filing..all day. There is nothing hard about the job. Just hard to get along with people. The employees are very complacent in their roles and buck at any change. I learned a lot about the hotel business.

I started at Guest Supply fresh out of college. My mangers and supervisors were great with teaching me techniques and analytical skills as a Buyer. There were definitely bumps in the road but my co-workers were supportive and helpful. The work life balance was by far great, with summer Friday’s and gatherings after work at a near by bar. I would have stayed at the company longer if I hadn’t moved away.

printing out daily orders for the order pickers, answering sales calls, order entry, all other data entry, Bill of Ladings, International shipments, UPS, Fed-Ex. Management team awesome as well as co-workers, The hardest if any was getting ready for Audits. but all was great. Most enjoyable was getting orders out in a timely matter.Also learning Hotel Supply chain. Awesome

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