senior consultant

patient accounts representative

consultant

managing consultant

software architect

Guidehouse

My tenure with Guidehouse LLC for over three years has been an extremely horrendous experience.  In the beginning, the environment was more cohesive, warm, and integrated as the organization was sub-contracting for a larger firm. The dynamics with the team was very solid, clear, more open, and all-inclusive with the primary holder of the contract. The quality of the work product deliverable to include the team was very strong, concise, efficient, and effective. Though there were growing pains as it relates to the juggling act of the many tasks, meetings, and other objectives that needed to be met by the client, the group as a whole maintain a very positive attitude as well as a helping hand to ensure the team across the work streams were able to follow the request and deliver a very pleasing product. The experience at that time was very pleasant in which the employee felt very protected, experienced growth, and knowledge. A significant amount of overtime was incurred when sub-contracting for the larger firm, however, overtime was never an issue with management as there was an extensive amount of work that needed to be completed. Management requested suggestions and lessons learn from employees, which were applied to the upcoming fiscal year. 

As time progressed, and the organization were no longer sub-contracting for the larger firm, as the organization accepted an independent contract award, wonderful managers and other senior employees that brought years of experiences from major firms left the organization due to intense amount of stress, agitation, frustration, and hostility. This agony had a ripple effect on the employees as other senior leaders began to transfer out to other projects. During this timeframe, an extensive amount of turnover occurred. New managers and employees were brought/hired on the team as the connotation that “everyone is replaceable” was applied. Due to extreme pressure that the management team was experiencing, seasoned employees, transferred employees from other projects, and new employees began to experience the toxic, very intimidating environment. Management began to say whatever they want to people without any filters verbally on calls and in discussion meetings. Additionally, management began to belittle employees by telling them “You don’t know what you are doing”, “you need to become more prepared” during live in person meetings to include MS Teams phone call discussions; talking down to employees, even seasoned employees, as if they were beneath them, screaming during open dialects, disrespectful to others “I am talking to you!”; which caused several employees including myself to file a grievance with human resources and the ethics and compliance division. Nothing was done to create a harmonious environment. New employees that were hired on to the engagement started behaving and acting in the same manner and tone as the managers and other employees that were brought on from other engagements. They started assuming that seasoned employees work deliverables from previous fiscal years were wrong or incomplete (I just need the correct copy! I don’t care where it’s at! This looks incomplete!) when in fact the work was correct. These new employees are not experienced and are basing their assumptions/opinions from the new managers that recently joined the engagement. Management became very frustrated with the engagement to which no accountability, responsibility or liability was accounted for in the mistakes/error in delivery and communication in which the management team provided. You could feel that you were surrounded by demons or that demons were approaching you.

Furthermore, the lack of communication as to the direction in which the engagement was headed collectively as a team was apparent. If you didn’t find out what the new planning structure would be for the upcoming fiscal year from the rumor mill or if no one told you, you would have never known. In other words, management did not coordinate a discussion meeting with the entire team to explain the new structure of where the senior employees, junior employees, and other support members will be placed nor the rationale behind the decision. Employees were left confused and wandering if they did something wrong once the staffing roster was viewed. Different explanations were provided but none of them made sense as new employees were added to the roster. Most decisions as it relates to leading various segments are based on WHO they like and what they can use the person for. Note that the direction on how the deliverable is supposed to be presented constantly changes, making it difficult to maintain stability and consistency. One approach on one accord is needed for a strong unit. The environment is never balanced; Your either overwhelmed or not enough work at all. You will witness other engagements in which employees are a lot happier, blissful, and thoroughly engaged with each other. Know that switching to other engagements or project is not an option for you.

As a seasoned employee, you began to sense that you are being squeezed out of the environment versus being placed on a different engagement, questioned on what you know as a subject matter expert, become aware that “every man is for themselves”, endure high stress levels, severe migraines, find yourself worn out and taking a lot of leave or planned time off, feel very embarrassed, diminished, and a slap in the face to the years invested to your career/industry. Being a hard worker, dedicated, well knowledgeable, quick learner quiet/calm, doesn’t matter as the environment is very cliquish and you began to feel like you’re not making a difference in the industry. The client is not the issue.

In summary, take significant caution as the environment, depending on the engagement/project is NOT career bliss. Seek environments that are more generous, leading with kindness, have an attitude of gratitude/service to others; open to a learning, growing, and agile atmosphere that is positive, warm, welcoming and that truly enjoys sharing, collaborating, and working well with employees.





Your work with Guidehouse will vary, so I can't comment on what a typical workday would look like or what the content of your work would be, however, I can comment on Guidehouse management.

The position I worked was work-from-home, and the first two weeks were dedicated to training. The first week of training included presentations on systems that would be used with our work, important legal information relevant to our work, and a lot of other foundational subjects, such as our time-keeping system. The second week mainly went to waste, as half of it was spent reviewing previous information and another half was spent doing 'self-study', which consisted of everything that we had already covered. Throughout the second week, trainees failed to receive links to mandatory training without peer intervention, mind you 'mandatory training' of self-study. At one point, we were supposed to be contacted by our supervisors, but I had never received communication from them until I went into the roster, found who my supervisor was, and emailed them. I made it clear in my email that I wasn't sure if there were technical issues with emails, but I later found out my supervisor was unaware I had been assigned to them, and the rest of the specialists assigned to them were from the previous hire date.

Once out of training, we got into the actual work. Naturally, the systems we used had issues, if they were even up, but efficiency came up from management frequently during morning meetings. Often, we'd need translated materials that simply weren't provided. It wasn't until a week after requesting them that translated materials finally appeared in our communal Teams server to no announcement. In our small group, it was one of the specialists who found the materials and shared them. All of the uncertainty and lack of communication were taking a toll on everyone, and my supervisor had finally had enough and quit suddenly one day. They came back onto the project shortly after, but while they were gone, a higher member of management stepped in to keep us organized, and upon reaching out to them to turn in a daily log, I was snapped at. The following day, our group was told we would be reassigned to another supervisor, I was promptly kicked from the group chat by the same member of management, and was left to my own resources for half the day before a member of my group reached out to me, asking what had happened. Talking with them, I found out that the member of management had only kicked me from the group, and that my supervisor was returning soon, so my peer invited me back to the group chat. The final straw was a morning when we were receiving additional training on a new system that was being introduced. We were showed how management wanted this new process done once or twice, and we had Q&A at the end. In the Q&A, specialists were essentially told that no one knew when this new system would be added to our checklist. No one knew when this new system would make itself available to us. We were told that the operating procedure of the system could change at any time. In short, no one knew anything, we were just trained on something that we're going to be trained on again within a few days, all while we have mounds of work to do and we're being barked at by management that we need to be more efficient.

Maybe it was just the overall project, maybe it was the specific management team in place, maybe it was just a perfect storm making the whole thing a disaster. But by the time I was done working for Guidehouse, I was a nervous, emotional wreck. I'm not a weak person, at least I don't think I am, but the absolute categorical managerial disaster that was the second week of training, which was more of a train-wreck, to the final useless systems training had stressed me out unbelievably, to a detriment of my mental health. From now on, I plan to avoid Guidehouse like the plague. They might be a fantastic company to work for, but this experience has tainted any possibility for that being true to me.

What is the best part of working at the company?
There is nothing good to say about working here.

What is the most stressful part about working at the company?
Title: Dissatisfying Experience at Guidehouse

Rating: 1 Star ⭐

I feel compelled to share my disappointing experience working at Guidehouse. Sadly, my time with the company left me feeling frustrated and dissatisfied.

First and foremost, the work culture at Guidehouse was extremely toxic. There was a lack of collaboration and teamwork, with colleagues often engaged in unhealthy competition rather than supporting one another. This created a hostile and demoralizing environment that hindered productivity and personal growth.

Furthermore, the management at Guidehouse was disorganized and ineffective. I found it challenging to receive clear and timely communication from superiors, leading to confusion and misalignment within projects. There was a drastic lack of support and guidance, leaving employees to figure things out on their own, often without sufficient resources or direction.

The work-life balance was virtually nonexistent at Guidehouse. The workload was consistently overwhelming, with unrealistic demands placed on employees. Overtime was not only expected but practically a requirement in order to meet deadlines and keep up with the excessive workload. This resulted in constant exhaustion and burnout, negatively impacting both the mental and physical health of employees.

One significant concern was the lack of opportunities for career development and growth. Although Guidehouse advertised potential for advancement, the reality was quite the opposite. Promotions were rare, and when they did occur, they seemed to be based more on favoritism rather than merit or skills. This lack of upward mobility left many talented individuals feeling underappreciated and stagnant in their careers.

In addition, the compensation and benefits offered by Guidehouse were far from competitive. Salaries were below industry standards, and there was little room for negotiation or improvement. The limited benefits package offered was inadequate, leaving employees feeling undervalued and unappreciated.

Overall, my experience working at Guidehouse was highly disappointing. The toxic work culture, disorganized management, nonexistent work-life balance, lack of career development opportunities, and subpar compensation and benefits all contributed to a demotivating and unsatisfying work environment.

I would advise job seekers to carefully consider their options before choosing to work at Guidehouse. It is essential to prioritize a supportive and positive work environment, where growth and personal well-being are valued.

Please note that this review is based on my personal experience and perceptions, and others may have had different experiences at Guidehouse.

What is the work environment and culture like at the company?
First and foremost, the work culture at Guidehouse was extremely toxic. There was a lack of collaboration and teamwork, with colleagues often engaged in unhealthy competition rather than supporting one another. This created a hostile and demoralizing environment that hindered productivity and personal growth.

What is a typical day like for you at the company?
 No clear direction. There’s a Lack of transparency.

Once I arrived in the office, my daily duties were to make sure that all office equipment was working properly and replace necessary toners, fill paper trays, worked with IT daily to replace the server tape and send off to Iron Mountain.
If there were problems with any equipment, I would then call and set up a service to resolve any issues within a very short amount of time.
Once that was completed, I would then fill any common areas with general office supplies.
I then checked all conference rooms and libraries to make sure they were ready for the upcoming day’s lunch meetings or inter-office meetings.
I was the first point of contact when we had clients and other employees from other offices throughout. I would essentially serve as their on-call administrative assistant for that day or however long there were working out of the Boston Office.
That consisted editing and binding documents, preparing invoices, setting up catered lunches, offsite meetings, researching potential and current clients/companies and the typical support an administrative provides for any upper level management that required assistance while visiting the Boston Offices.
From that point, I then reviewed all emails and following up with each of the Directors I supported to go over the upcoming days work.
That included scheduled meetings, travel, expenses, editing presentation, binding, shipping, filing, data entry, project research, scheduling upcoming conferences.
Worked closely with major hotels in the area to view the space, discuss set up, food choices, etc. when we had meetings that our Boston Office could not accommodate hosting due to the number of attendees.
I frequently worked with our IT department based out of the Toronto Office to fix any minor issues with employee’s laptops. This was a daily problem. I certainly learned a lot on how to troubleshoot computers for minor issues.
I worked closely with my office manager arranging office parties and fun activities to boost morale in the office. Often we would order food and have game night, which was always a favorite of everybody’s. If the office manager or the other administrative assistant was working from another location or either was on vacation or sick I served as a back-up admin support to the executives they supported.
We also did quite a bit of charity work while employed at Navigant. It is a wonderful feeling to be able to give back to those who deserve it!
While taking care of my priorities first, I did provide admin backup to all of the consultants and senior consultants when needed. That was pretty much on a daily basis.
As for my co-workers, they were greatest group of people anybody could ask to work with. It was truly an honor and a privilege to work with each one of them from Managing Directors down the consultants.
Everyday was an enjoyable day at work. It is a bit tough to pick out one particular scenario when you are lucky to enough to have worked with such wonderful people. I enjoyed nothing more than getting up and going to work everyday!

My time at Guidehouse has been largely disappointing, particularly in terms of work-life balance and company culture.

**Work-Life Balance (or Lack Thereof):**
The most significant issue here is the severe lack of work-life balance. A typical week for me is consistently between 46 and 50 hours, and while that’s a common experience for many, there is no real compensation for the extra hours. Overtime is expected, yet there’s no additional pay or time off to make up for the excessive workload. This creates a stressful environment where personal life takes a backseat, and it feels like the company is more focused on demanding long hours rather than respecting employees' time and well-being.

**Advancement Opportunities:**
Advancement at Guidehouse is more about favoritism than actual performance. While there are opportunities for growth, it often seems like those who are "in" with management are the ones who move up, rather than those who consistently deliver results. This creates a frustrating environment for employees who feel they’ve earned the right to advance but don't have the right connections.

**Benefits:**
The benefits package has significantly declined over the years. What used to be a decent offering has now become minimal, especially when compared to the benefits offered by other companies in the industry. It feels like a slow erosion of employee support, with fewer perks and less coverage, which only adds to the feeling that the company isn't investing in its people.

**Management & Communication:**
Changes are often made without any input from the team. It’s not uncommon for new initiatives or policies to be rolled out without proper consultation or explanation, leaving employees scrambling to adjust. This lack of transparency and communication makes it hard to trust that leadership has a clear, well-thought-out vision for the company.

**Work Distribution:**
Work distribution is also a major issue. Tasks and projects are not assigned equitably, leading to some team members being overburdened while others are underutilized. This creates tension and an imbalance in workload, affecting both morale and productivity.

**Final Thoughts:**
Guidehouse could be a good place to work if it addressed some critical issues. Unfortunately, the combination of poor work-life balance, no compensation for extra hours, favoritism in promotions, declining benefits, and ineffective management practices makes it difficult to recommend. Until the company starts valuing its employees' time and well-being, it’s hard to see a way forward for anyone who’s hoping for long-term satisfaction.


I had high hopes when I started at Navigant, but they've rapidly come crashing down. The pay and benefits are great, but the leadership is poor. 

On the team I'm on, no one is meeting productivity, but instead of realizing that if no one can meet productivity, there must be something wrong, their solution is just to yell at everyone and tell them to meet productivity or else. If it was just one or two people having issues, I can understand that, but when everyone is struggling, that should be a red flag that something in the process is broken. They don't understand that just telling people to do something without offering help isn't the right way of leadership. True leaders try to find solutions to help their teams succeed instead of placing blame and saying they're too busy to help.

Another problem I've found with Navigant, at my location at least, is they don't tolerate disagreement. If you don't agree with leadership or have the guts to stand up to them, they will do everything they can to get rid of you, which to me, is a shame. True leaders should reflect on criticism and disagreements and find ways to learn from them and be better because of them. Just getting rid of someone for speaking up is childish and does not foster the innovative, supporting culture that Navigant headquarters claims to promote. I'm not saying leadership should put up with bullies or disrespectful people, but when your employees approach you with concerns and express them in respectful ways, they shouldn't be punished or have leaders looking for ways to fire them.

Navigant has the potential to be a great place to work. The corporate office seems to have it together and pushes for a supportive work environment to help their employees succeed. Now they just have to find a way to get that across to the managing directors and various other leadership positions at their worksites. If they can do that, they will decrease turnover, increase productivity, and add to their bottom line.

You shouldn't have to feel like you're going to get fired everyday. Last year they laid people off. Management is overloaded with work and gives work to other reps. You can't go to HR for anything because they will take the supervisor's side. Not to mention that some projects are very disorganized. One person tells you one thing and another one tells you something totally different.  Starting pay is great but don't expect to ever get a great raise here. If you want to move to the insurance department you have to get an interview first and it's considered a lateral move to them. You would figure they would pay you more, but they don't. You get trained for the main system the company uses but once you get out on the floor it's a totally different story. Seems like they only care about the amount of money you collect. Hence, this is not a collection agency. They do no offer bonuses for collecting money. You're not allowed to eat on the floor because they found a rat once. You're not allowed to have your cell phone out on the floor as well. Yet, management is always doing both of these things. They get on to you about productivity if you don't meet their "expectations" yet, there's some days where you prob get 30 calls a day. They have leads as well to help out, most of them were helpful with the exception of a few that are very unprofessional and will make faces when you ask for assistance and are very rude about helping you with someone. Only here because this job helps with my bills, but other than that I have nothing good to say about this company. I'm currently looking for a better job that offers job security and has a better work environment.

I started working at Guidehouse straight out of college. While I undoubtably met a lot of great people and learned a lot while I was there, I’m also grateful I got out when I did. They expect long hours and 110% effort, but aren’t willing to pay for those efforts accordingly. The salary just isn’t competitive - and don’t expect yearly bonuses and pay raises to make up for that either. Also, there was constant mandatory overtime on the project I worked on. When I started the overtime only happened occasionally, but it quickly morphed into extra hours for months on end without any communication from management about the timeline/when we could expect relief. Work-life balance is a foreign concept to GH leadership, and you can imagine what that does for morale. Naturally, the turnover on our project was extremely high - people were always leaving and I imagine still are. I really think leadership just prefers the constant turnover to paying people decently/maintaining their current workforce, which is a shame. But just know that it’s an employee’s market and there are jobs that will pay a lot more competitively than this one. Leaving GH got me a 40% raise with about half of the work I was doing before. So while I really appreciate GH for hiring me straight out of school and giving me the opportunity to establish my career, this isn’t a company to stick around in for the long term. 

Assisted with analysis, planning, design, implementation and support of the voice infrastructure. Participated in dial plan design and implementation including digit translation and call routing restrictions. Assisted with troubleshooting Cisco VOIP network issues thru CUCM. Configured voicemail boxes and options. Experience with Cisco Unity Voicemail. Accountable for analyzing, troubleshooting and resolving internal user’s laptop, soft-phones, servers, and LAN/WAN connectivity issues. Managed RIM Blackberry Enterprise Server administration (Add, Deletes, Access issues etc.) Cisco WebEx administrator – account management, software troubleshooting etc. Managed Software and Systems Support Team providing support to all company personnel. Participated in the implementation of new LAN/WAN projects such as project schedules, research, evaluation, documentations, test plans, and system requirements. Troubleshoot VPN Portal and authentication via Juniper. Mobile device management (Apple, Andriod etc) with MS Exchange environment. SharePoint sites administrator, creation of all external clients accounts. Assisted with regulation all IT equipment from network implementation to cycle end. Active Directory administrator– creation/termination of user accounts, AD rights and permissions, and domain administration. Installed software, provided technical support and consulted on LAN development. Deployed software packages and remote troubleshooting of desktop related issues thru SCCM.

My experience with Guidehouse has been disappointing. The company struggles with poor leadership that often prioritizes short-term gains over the well-being of its employees and clients. Clear communication and transparency are lacking, which creates a culture of confusion and inefficiency.

When it comes to compensation, Guidehouse falls short compared to other consulting firms. The salaries are not competitive, and the benefits package doesn’t make up for it. This disparity can be particularly disheartening when the workload and expectations are high.

What is most concerning, however, is the unethical behavior I’ve observed from management. This includes questionable decision-making processes and practices that don't align with the core values they publicly promote. Such actions have eroded trust within the organization and make it difficult to feel confident in the company's future.

While there are some talented individuals at Guidehouse, their potential is overshadowed by systemic issues. Until significant changes are made in leadership, compensation, and ethical standards, I cannot recommend Guidehouse as a place to work or as a consulting partner.

Top Job Titles	Average Salary
Senior consultant 65 salaries reported	$110,503 per year
Patient accounts representative 1 salary reported	$50,500 per year
Consultant 34 salaries reported	$90,406 per year
Managing consultant 34 salaries reported	$149,074 per year
Software architect 102 salaries reported	$178,103 per year

Working at Guidehouse: Company Overview and Reviews

Guidehouse

Guidehouse Ratings

Popular jobs at Guidehouse

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected