line cook/prep cook

customer service representative

cashier

Guzman Y Gomez

What is the best part of working at the company?
Was great the first 4-5 months, overall “honeymoon”phase faded out. It was an opportunity with getting behind the “food/recipe” side of business with building that operational experience. First-hand tasting with the culinary teams with our inputs being used. 

What is the most stressful part about working at the company?
During my time at Guzman y Gomez, I gained valuable experience in restaurant operations and team management. However, there were significant challenges that made the work environment difficult at times. Leaders often changed decisions or procedures with little notice, and updates were rarely communicated consistently to staff. Unmanageable labor cuts vs traffic flow made it hard to keep team members accountable and maintain consistent performance. These issues, combined with constantly shifting expectations, made it difficult to fully trust leadership. While the crew was dedicated and hardworking, these challenges created confusion and inconsistency in day-to-day operations.

What is the work environment and culture like at the company?
Behind the scenes, the corporate team often created a stressful work environment for managers. They frequently came onto the floor during peak hours, speaking directly to crewmembers while they were trying to work, which distracted staff and slowed service. Pressure was also placed on crewmembers and chefs to meet high expectations, which sometimes led to longer guest wait times. Fortunately, most crewmembers were understanding of the pressure once it was explained that it originated from above, after the rush. Unfortunately, when these issues affected the customer experience, management was held responsible rather than addressing the underlying staffing and operational challenges. This created a cycle of pressure and accountability that was difficult to navigate and added significant stress to day-to-day operations.

I work at the FLAGSHIP STORE, in Illinois. They “test” you by cutting hours and those that stick it out are considered the “chosen.” You can’t make a living on one day a week. There are clear favorites, management is poor and disorganized. They keep hiring but are short staffed? 40-60 man roster and you mean nobody can work? The day ones that have stuck it out since opening day are coming in and working and you won’t schedule them because you need fit in all the new team members? You call off one time or switch a shift with a coworker a couple times they will start to take away your hours. Don’t get me started on the other people that are sent to “help” a sad bunch of suck ups and ego driven individuals that like to nitpick and micromanage. HR does nothing and will do nothing for you. They bait you with full time, only to not give you your hours. That THEY mutually signed off on to give you to begin with. This place is horrid. It’s disturbing as to how stressful the work environment is and how the company treats its workers. They lie in their values and what they stand for. They don’t have your back. They don’t value honesty and transparency. They really don’t care about any of their workers. As long as the shift runs smoothly and we greet guests with a fake smile right? By far of the WORST jobs I’ve ever had. Many good employees have left and have looked for greener pastures within a few weeks. They are always hiring and will recycle you with the rest of them. A cog in the machine. 

If you are willing to completely dive into the extremely energetic culture of GYG that requires you to yell, 'HOLA, WELCOME IN!' every time a guest comes in the door, this will be a good fit.  The place is all about speed and vibes. The only real downside for me, was little consideration to scheduling for management.  It is an extremely fast growing company and you have to be willing and prepared to be a 'yes man' when it comes to what leadership asks of you.  You will be asked to go to other locations, work opens and closes in the same week (scheduled to start or end from 6am-12am) and participate in as many NRO's as your store allows among many other oddball requests all in the name of growing the company and being a team player.  Negotiate well, and you will be compensated well.  

In my 6 years with GYG I have seen this company grow from 15 units to over 120. Their commitment to cultural & operational excellence has enabled the company to attain the sales and attract the talent to propel them upward. This is a company that is committed to "doing things right" in all aspects of its business. They are not frugal, but at the same time manage their resources with accountability as to facilitate the best outcomes for all parties, not just the company. For this, they have my utmost respect. Its a great organization to be a part of, and anyone given the opportunity should consider themselves lucky to be chosen to work with them. They walk the talk.

GYG provides a productive and enjoyable work environment where employees are encouraged to collaborate, learn, and grow. The workplace culture is positive and supportive, making it easy to stay motivated while maintaining a healthy work-life balance. 

Team mates are friendly, management is approachable, and there are opportunities to develop new skills and advance professionally. 

It is a great place to work for those who value both productivity and a positive workplace atmosphere.


If you can live off 3 hours a week then apply for a job here.
If you know what you are doing and don't need any on job training then apply here.
If the manager or shift leader have a problem with you and your a mind reader then apply here.
If your young and want to do whatever you like than work here.
If it's your first job and want to be told you have a bad attitude then apply here.
If you want to work for a manager that does not communicate and the owner supports that then apply here.

Management does not care about their employees. They play favorites, They do not pay their lower management well (I was making more as a cashier than one of their managers). Upper management is fake. They will lie to your face about decisions made just to avoid drama. Stay clear of this company. They only care about making profits and not about keeping a good staff.

Great environment. Brand new restaurant with only barely any snags to work out as they branch over from their home base of chains in Australia to the vast marketplace of the United States. Exciting to be in an position with so many stores opening up that the opportunity to strive and rise through management ranks is so apparent in the work ethic of the crew. 

Great place I’m going through training right now to become a cook through this magnificent company. I am happy to be a part of this great fresh food, hospitality customer service professionals I mean, I can keep going on this place is awesome

It has been an amazing experience as student and also a cook to be part of the team in the Mexican kitchen.


I have enjoyed my time and the shifts including the people who I met and colleagues who I have worked with.

Top Job Titles	Average Salary
Line cook/prep cook 8 salaries reported	$19.50 per hour
Customer service representative 2 salaries reported	$16.75 per hour
Cashier 2 salaries reported	$16.50 per hour

Working at Guzman Y Gomez: Company Overview and Reviews

Guzman Y Gomez

Guzman Y Gomez Ratings

Popular jobs at Guzman Y Gomez

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected