territory representative

customer service representative

business development manager

clerk

accounts receivable clerk

Häfele

Assisted 70-90 customers per day through e-mails, phone calls, walk ins, and faxes. A customer could be an architect, home owner, sales representative, distributor, inside or outside procurement agent, competitors who were out of an item, or anyone who thought we might carry something they were looking for. I would be responsible for looking up their account, or verifying what type of company they were and setting up a new one; determining what product best fit their application and explaining additional necessary and add on items; confirming all shipping details; satisfactorily handling service requests and returns; entering all information into Oracle system accurately so it could be passed along to our distribution center. I was also responsible for working with our supplier, product management, or architectural department if a customer had specific technical questions, gathering necessary information, and relaying it promptly back to the customer in a way they could understand.

Soooooo many promises....none ever materialized!   Minimal training and then you are expected to know all.   Too many favorites, uneducated colleagues and so many lacked the knowledge to do the job they were in.  2 people in department CONTROLLED the manager and how department was run.  Pathetic!!!   
Supervisor expected all to be mind readers.  Emails with VERY vague instructions......when not completed to his satisfaction, he would get angry.  When you did try to get further explanations he did not have time, unless you were one of the "chosen".  Solely governed by Germany and not allowed to work the American way.  Caused many problems.  Morale in the department was very poor and over the entire American based side.  Not a place I would recommend to anyone who is educated, has good solid work experience in Supply Chain or expects advancement potential.   Only good thing is the work space was clean and state of the art.

Effective management is crucial for the success of any organization. A good manager is someone who can inspire their team to succeed. However, there are various aspects of management that need improvement. Time management is a key skill for managers and employees alike. Properly managing the day is essential for successful task completion. Additionally, success in management requires the ability to prioritize tasks and allocate time efficiently. Furthermore, the role of a manager involves crossing hurdles with confidence and never giving up, as giving up renders all efforts useless. Therefore, to be a successful manager, one must possess the skills of time management, effective prioritization, and the ability to inspire and lead a team. These are essential qualities that contribute to better management and organizational success.

We received an average of 100,000 lbs. of stock per day via containers, LTL, UPS and FedEx. I would start my day printing all container receiving tickets for the next day, sorting them and marking the priorities. As containers and stock came in I would assign employees to the rushes first and prioritize what to receive next. The rest of my day would consist of tracking inventory problems, dealing with RF scanner problems and running stock into the High Rise.
While at Hafele I attended an Excel class and two management classes. I learned that all employees do not have the same work ethic and you have to find how to motivate each one individually.
The hardest part of my job was not having enough help and space to do the job. I enjoyed the people I worked with.

Very busy and fast paced company to work for, which i enjoyed. I loved my job as a customer service and customer service manager until a corporate restructure which caused the integrity and ethics of the company to fall by the wayside. I learned a lot in the 15 years at this company. Customer Service values and processes. I learned a lot about management and how to deal with challenges both with customers and employees. I learned a lot about business processes; customer retention, distribution, purchasing, quality control, accounting, human resources, etc. Great company to work for prior to the restructure ! I mostly enjoyed my interaction with my customers and my employees, and co-workers.

Pay wasn't great but I was a temp.  There are quite a few jobs that are temp to permanent that you can work your way into.  However, you should ask up front if it is a temp to perm or just a temp job.  They do have long term temp positions that last for years.  So if you are looking for a permanent position make sure to state that clearly.  

It is a large corporation so you will have to follow corporate standards in dress code, ethics, and hours.  The benefits and pay for full time employees was really good.  

The co-workers were very nice and helpful within my department but also that I worked with from other departments.

Avoid this place at all costs. Literally the worst place i have ever worked. Insane management who blatantly plays favorites, constant walks through the everybody’s area, severe micromanaging. Management constantly talks behind peoples back and then lies to their face.I had more freedom in elementary school than in this place, reprimanded for going to the restroom not on my lunch break, insane micromanagement of all tasks, expected to come in early for meetings that could be done during the regular day. This is the most toxic and insane work environment i have ever experienced. DO NOT WORK HERE!!!!!

Specializing in the sales of door hardware, Hafele Americas is a global corporation that is over 80 years old. The branch in Torrance California is very close knit and management has gone out of its way to make sure the work environment is comfortable and welcoming. A typical day at Hafele as a Customer Service specialist revolves around answering calls from customers, placing orders and handling claims from both customers and Fed-Ex. Proficiency in data entry is a must as well the ability to multi-task in a fast-pace, high stress environment.

If all work from a previous day was done, all work orders are sent to us as they come in. We get orders evenly among the three of us in my department. The hardest part at times is communication through management downward but this is why I like the positive feel of the plant. I enjoy most that everything in the plant is doable. No matter how hot or whose running late, you see that most people there are here to take pride in what they do.

I would never work for this company. Old ways are the only way. No room to advance. Not interested in new ideas. Germany rules the roost. Can't do anything without Germany being in the middle. 

Top Job Titles	Average Salary
Territory representative 7 salaries reported	$97,040 per year
Customer service representative 2 salaries reported	$19.50 per hour
Business development manager 1 salary reported	$85,814 per year
Clerk 1 salary reported	$15.85 per hour
Accounts receivable clerk 3 salaries reported	$42,500 per year

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